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Author: Deborah Schalm

  • ScaleOut Software Announces Geospatial Mapping for its ScaleOut Digital Twin Streaming Service™

    Users can bring analytics to life with visualizations that provide richer dynamic context and situational awareness

    BELLEVUE, Wash – April 27, 2021 – ScaleOut Software today released new visualization capabilities for its Azure hosted ScaleOut Digital Twin Streaming Service™ and companion, on-premises streaming analytics platform. This innovative streaming analytics approach enables organizations to separately process and analyze incoming streaming data from thousands of data sources and to gain immediate insights that previously required offline batch processing to uncover. With the addition of geospatial mapping for real-time continuous queries, users can now visualize key analytics results with richer contextual information and boost their situational awareness of complex, dynamic systems.

    Geospatial mapping of streaming analytics results brings data to life for numerous applications. For example, telematics systems can track thousands of vehicles and immediately identify on a map which vehicles need the assistance of a dispatcher based on continuous, real-time analysis of their incoming telemetry. Mapping of query results makes unusual situations, such as highway blockages or congregated drivers, immediately apparent. Security and safety applications for industrial infrastructures and smart cities benefit from this technology by enabling personnel to see curated, real-time data about multiple potential threats so that their relationships and dynamic changes can be immediately assessed.

    “We are excited to add powerful new visualization features to our ScaleOut Digital Twin Streaming Service,” said Dr. William Bain, ScaleOut Software’s CEO and founder. “Geospatial mapping helps our users fully benefit from the powerful real-time capabilities of memory-based, digital twin technology. We believe that combining digital twins with geospatial mapping creates an important breakthrough in extracting value from streaming data.”

    The ScaleOut Digital Twin Streaming Service incorporates a new software technique for implementing streaming analytics called “real-time digital twins.” This technique enables applications to analyze data in motion in milliseconds from thousands of data sources and maintain dynamic, contextual information about each data source for deep introspection. In addition, ScaleOut’s in-memory, streaming analytics platform continuously aggregates and visualizes analytics results from real-time digital twins to identify emerging trends and boost situational awareness. With the addition of geospatial mapping, aggregated analytics results can now be graphically displayed so that users can quickly assess important spatial relationships.
     Benefits of Geospatial Mapping Key benefits of the product’s new geospatial mapping include:

    • Immediate Display of Analysis Results: Unlike streaming analytics platforms which analyze streaming data offline in data lakes, the ScaleOut Digital Twin Streaming Service immediately analyzes telemetry from each data source and extracts key insights. Geospatial mapping of these results makes them instantly available for examination in a graphical form.
    • Continuous Updates: Mapped results can be continuously updated to expose dynamic changes in the results of analysis every five seconds.
    • Ease of Use with Query Specifications: Users can easily specify the analysis results to be mapped using simple query specifications. These specifications allow results to be filtered to declutter the map and highlight important data.
    • High Performance: The ScaleOut Digital Twin Streaming Service is implemented using highly scalable, in-memory computing software technology that processes incoming streaming data with high throughput and low latency. This enables streaming analytics to run in real time and to maximize situational awareness.

    For more information, please visit www.scaleoutsoftware.com and follow @ScaleOut_Inc on Twitter.

    Additional Resources:  • Introducing Geospatial Mapping for real-time Digital Twins Blog Post • ScaleOut Digital Twin Streaming Service Product Page

    About ScaleOut Software
    Founded in 2003, ScaleOut Software develops leading-edge software that delivers scalable, highly available, in-memory computing and streaming analytics technologies to a wide range of industries. ScaleOut Software’s in-memory computing platform enables operational intelligence by storing, updating, and analyzing fast-changing, live data so that businesses can capture perishable opportunities before the moment is lost. It has offices in Bellevue, Washington and Beaverton, Oregon.

  • Catchpoint Announces Native Support for Google’s Core Web Vitals

    Offering the most accurate, actionable and comprehensive metrics for digital experience management; improving user experience and search ranking

    (New York, USA) – April 27, 2021 – Catchpoint™, the leader in Digital Experience Monitoring (DEM), today announced full support of Google’s Core Web Vitals, giving companies actionable metrics for delivering the best possible user experience on the web. Combined with Catchpoint’s superior set of digital experience metrics and expansive monitoring vantage points, support for Core Web Vitals provides IT teams with the most accurate, simple and comprehensive metrics for optimizing web performance and subsequently, search ranking.

    With this new addition and the existing Core Web Vitals support in WebPageTest, Catchpoint now offers the fullest suite of Core Web Vitals insights. The full gamut of stakeholders responsible for web performance, ranging from front-end developers to cloud architects, network engineers, SREs and IT operations practitioners, can leverage Catchpoint’s platform to deliver optimal website and web application performance, delight users and drive positive business outcomes.

    “Core Web Vitals will become increasingly important for anyone that is doing business over the web. Over the summer, the ‘signal’ produced by a website’s Core Web Vitals score will play a much bigger role in the Google search algorithm,” said Mehdi Daoudi, CEO of Catchpoint. “Teams can leverage a set of actionable metrics to deliver a better experience to their users while improving their business performance. It’s exciting to see that we finally have a set of metrics that will allow businesses to align IT and business performance.”

    Blog: Five Reasons to Use Catchpoint for Measuring Core Web Vitals

    Core Web Vitals are made up of three specific page speed and user interaction measurements: Largest Contentful Paint (LCP), First Input Delay (FID), and Cumulative Layout Shift (CLS). These metrics are a subset of factors that will be part of Google’s “page experience” score, an official Google search engine ranking factor, starting this year. This is critical for business visibility, web traffic, and, ultimately, sales.

    What makes these metrics easy and actionable is the measurement of time. LCP is the time from when users click on a link to when they see the main content on-screen. Many other page speed metrics don’t represent what it’s like for a user to open up a webpage. FID is the time it takes for a user to actually interact with your page. This is critical, as it takes into account how quickly webpages can begin to respond to users. CLS is the stability of a page as it loads. Users don’t have to re-learn where links are located when the page is fully loaded.

    In addition to displaying measured LCP, Total Blocking Time (TBT is the lab complement of FID), and CLS values, WebPageTest provides “Filmstrip View,” an animated preview of page loading with the option to highlight layout shifts.

    “The most important aspect of our web performance monitoring program is how fast our website or application is presented to our customers,” said Robin Schenck, QA and Release Manager at Blue Nile. “Catchpoint offers us the most comprehensive set of metrics for measuring that performance and taking immediate action.”

    The support for Core Web Vitals is included in Catchpoint’s Digital Experience Monitoring platform and it is available immediately.

    To see Catchpoint’s Core Web Vitals support in action, visit www.catchpoint.com and speak to a representative

    Connect with Catchpoint

    Twitter: @Catchpoint

    LinkedIn: https://www.linkedin.com/company/catchpoint/

    About Catchpoint

    Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify and validate user and application reachability, availability, performance and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com

     

  • Acorio Study: Digital Transformation Topples Service Management as Top Business Priority

    The new executive summary from Acorio’s third annual ServiceNow Insights Survey examines the state of Digital Transformation and the lasting impact of COVID-19 on strategic technology strategy

    BOSTON–(BUSINESS WIRE)–As ServiceNow establishes enterprise dominance in a bid to become the “platform of platforms”, digital transformation has overtaken service management as the top strategic priority for businesses, according to data released today by Acorio, an NTT DATA company and the largest pure-play ServiceNow consultancy. This release is the third annual ServiceNow Insight and Vision Report, and the only full-scale analysis with original data and insights on the Global ServiceNow ecosystem.

    This first look Executive Summary comes from the largest global survey focused exclusively on ServiceNow and Technology Transformation. With nearly 500 responses, this year’s report is the company’s largest study conducted to date.

    The Elite ServiceNow Partner’s inaugural survey took place in 2018 after recognizing the gap in existing technology and platform insights. Since then, it has published three additional surveys, including a COVID-19 impact survey and report in 2020, with subsequent reports, conference presentations, webinars, and more.

    With the full 2021 ServiceNow Insight and Vision Report scheduled to be released in May, this 25-page Executive Summary shares the big picture look at Digital Transformation in modern organizations, how global challenges have dictated technology strategy when it comes to both employees and customers, and how ServiceNow is being utilized throughout the Enterprise (including challenges, results, and roadmap insights).

    “I cannot think of a year that first-person data could be more important,” shares SVP of Acorio, Ellen Daley. “With a backdrop of seismic changes to all levels of business and industries – we have seen a new rise in digital transformation initiatives and interest at the executive level. We know that ServiceNow’s role in empowering that transformation is growing – and are so thrilled to share new first-person data to help address the questions we are continuously fielding surrounding return to work and the future of technology strategy.”

    Digital transformation grew 20 percent year-over-year, becoming the top business initiative over Service Management. While many organizations were evolving towards transformation, the past 14 months have put the need for business digitization to a different level of strategic conversations – and one that, uniquely, cuts across all industries and company sizes as all have been impacted in a variety of ways by the Global health crisis and ensuing response.

    Where before COVID-19 many enterprises were using digital to incrementally improve parts of their businesses, we now see these same traditional enterprises were forced to rethink their technology into a more wide-spread strategy and execution in order to serve the new needs of their operations, employees and customers.

    • 60 percent of organizations have been working on their digital transformation initiatives for over a year but only 14 percent are “almost complete” with their transformation.
    • 26 percent of organizations have started implementing AI and machine learning since the start of the COVID-19 pandemic.

    Amidst this growth, ServiceNow has now successfully positioned itself as a necessary tool for the world’s leading companies.

    This year’s survey results also reveal major platform growth amongst ServiceNow clients with 86% of companies using ServiceNow reporting implementations of two or more ServiceNow products, 63% companies reporting implementations three or more ServiceNow products, and 41% companies reporting implementations of four or more ServiceNow product in 2021. These numbers have jumped significantly from the numbers reported in Acorio’s 2019 report, 54%, 27%, and 12% respectively.

    Survey Demographics and Methodology

    Acorio’s ServiceNow Insight and Vision Survey was conducted completely anonymously through an online platform, SurveyMonkey.com. We received 492 responses from individual participants, all of whom were required to provide demographic information, including company size, job role, department, company industry, and whether or not they used ServiceNow. The remaining questions pertained only to respondents who are or who have used ServiceNow (75 percent) and were not required. For more demographic and methods information, please see our complete report.

    About Acorio

    An Elite ServiceNow partner, Acorio, an NTT DATA company, is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. The firm now employs ~ 300 employees focusing 100 percent on ServiceNow. Headquartered in Boston, MA, Acorio has nine regional hubs across the U.S. and an international presence in Spain and Australia. The consultancy serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.

  • Nexthink Advances Digital Employee Experience Management with Deep Intelligence for Web Applications

    With Nexthink’s latest innovation, end-user computing teams gain transaction-level observability and sentiment data for every web application from the employee perspective

    Lausanne / Boston — April 27, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced it is extending end-to-end experience visibility to the application transaction level with its new Application Experience capability. For the first time, IT teams can go beyond network, sentiment and basic application visibility to deeply analyze and optimize the complete digital experience. With Nexthink’s platform, IT teams can now deliver personalized experiences for every employee in the context of the applications, networks and tools they use all the time, in real-time. Nexthink’s new capability gives IT teams full span of control to ensure a seamless digital experience for employees.

    “End-user computing teams are under pressure to continuously deliver great digital experiences to employees, involving hundreds or thousands of on-prem and SaaS applications on millions of different devices,” said Pedro Bados, CEO and Co-founder of Nexthink. “While DevOps in application teams or software vendors can instrument a few of these applications, IT operations teams are ultimately responsible for the delivery, support and sentiment at scale in the enterprise. This product is for them. Now IT operations can understand the experience of every employee with every application all the time.”

    With the latest capability, IT teams can quickly isolate whether a poor experience with an application is being caused by the application itself or triggered by a device, network, configuration, or other resource. IT teams can minimize application deployment risks by surfacing employee concerns quickly through context-driven employee feedback. The solution also helps reduce application license costs by aligning licenses with actual employee usage. Additionally, in the case of SaaS applications, organizations can hold vendors accountable for availability guarantees through clear data that shows application downtime.

    Key enhancements to the Nexthink Experience platform include:

    ∙ Adoption insights: Visibility into application adoption and usage to show how employee groups are experiencing applications and features at the domain, page and transaction level, enabling employee education and application workflow improvements to increase adoption and productivity.

    ∙ Deep insight and context-driven automation: Proactive experience improvement for application page and transaction availability and performance, with in-context remediation across the entire digital environment and workforce.

    ∙ Easy data exploration: Real-time, out-of-the-box filters and visualizations for application pages and transactions – providing complete visibility into the health, adoption and employee sentiment of applications. Learn more about Application Experience here

    “This level of visibility into application performance and adoption from the employee’s perspective was never possible before,” said David Paul, Director IT User Experience at TRC Companies Inc. “Coupled with Nexthink’s broader experience capabilities, Application Experience is enabling our team to proactively identify and address application issues before an employee even comes to us with a problem. We’re excited to see Nexthink’s continued innovation which is helping us deliver a world-class digital experience to our entire workforce.”

    A new report published by Nexthink and Pulse revealed that the vast majority of organizations (83%) are actively managing less than half of their employee-facing applications. Further, 71% of organizations are not automatically gathering employee feedback on application usage, adoption and availability which is having a major impact on digital employee experience. For more details on the findings, and to download the full report, visit: https://www.nexthink.com/resource/the-application-management-gap-report/

    About Nexthink

    Nexthink is the leader in Digital Employee Experience (DEX) management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 11 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

  • Acorio Study: Digital Transformation Topples Service Management as Top Business Priority

    The new executive summary from Acorio’s third annual ServiceNow Insights Survey examines the state of Digital Transformation and the lasting impact of COVID-19 on strategic technology strategy

     

    BOSTON, Mass., April 27, 2021__As ServiceNow establishes enterprise dominance in a bid to become the “platform of platforms”, digital transformation has overtaken service management as the top strategic priority for businesses, according to data released today by Acorio, an NTT DATA company and the largest pure-play ServiceNow consultancy. This release is the third annual ServiceNow Insight and Vision Report, and the only full-scale analysis with original data and insights on the Global ServiceNow ecosystem.

    This first look Executive Summary comes from the largest global survey focused exclusively on ServiceNow and Technology Transformation. With nearly 500 responses, this year’s report is the company’s largest study conducted to date.

    The Elite ServiceNow Partner’s inaugural survey took place in 2018 after recognizing the gap in existing technology and platform insights. Since then, it has published three additional surveys, including a COVID-19 impact survey and report in 2020, with subsequent reports, conference presentations, webinars, and more.

    With the full 2021 ServiceNow Insight and Vision Report scheduled to be release in May, this 25-page Executive Summary shares the big picture look at Digital Transformation in modern organizations, how global challenges have dictated technology strategy when it comes to both employees and customers, and how ServiceNow is being utilized throughout the Enterprise (including challenges, results, and roadmap insights).

    “I cannot think of a year that first-person data could be more important,” Ellen Daley, senior vice president, Acorio, said. “With a backdrop of seismic changes to all levels of business and industries – we have seen a new rise in digital transformation initiatives and interest at the executive level. We know that ServiceNow’s role in empowering that transformation is growing – and are so thrilled to share new first-person data to help address the questions we are continuously fielding surrounding return to work and the future of technology strategy.”

    Digital transformation grew 20 percent year-over-year, becoming the top business initiative over Service Management. While many organizations were evolving towards transformation, the past 14 months have put the need for business digitization to a different level of strategic conversations – and one that, uniquely, cuts across all industries and company sizes as all have been impacted in a variety of ways by the Global health crisis and ensuing response.

    Where before COVID-19 many enterprises were using digital to incrementally improve parts of their businesses, we now see these same traditional enterprises were forced to rethink their technology into a more wide-spread strategy and execution in order to serve the new needs of their operations, employees and customers.

    • 60 percent of organizations have been working on their digital transformation initiatives for over a year but only 14 percent are “almost complete” with their transformation.
    • 26 percent of organizations have started implementing AI and machine learning since the start of the COVID-19 pandemic.

    Amidst this growth, ServiceNow has now successfully positioned itself as a necessary tool for the world’s leading companies.

    This year’s survey results also reveal major platform growth amongst ServiceNow clients with 86% of companies using ServiceNow reporting implementations of two or more ServiceNow products, 63% companies reporting implementations three or more ServiceNow products, and 41% companies reporting implementations of four or more ServiceNow product in 2021. These numbers have jumped significantly from the numbers reported in Acorio’s 2019 report, 54%, 27%, and 12% respectively.

    Survey Demographics and Methodology

    Acorio’s ServiceNow Insight and Vision Survey was conducted completely anonymously through an online platform, SurveyMonkey.com. We received 492 responses from individual participants, all of whom were required to provide demographic information, including company size, job role, department, company industry, and whether or not they used ServiceNow. The remaining questions pertained only to respondents who are or who have used ServiceNow (75 percent) and were not required. For more demographic and methods information, please see our complete report.

    About Acorio
    An Elite ServiceNow partner, Acorio, an NTT DATA company, is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. The firm now employs ~ 300 employees focusing 100 percent on ServiceNow. Headquartered in Boston, MA, Acorio has nine regional hubs across the U.S. and an international presence in Spain and Australia. The consultancy serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.

  • SmartBear Renames #1 Test Management Solution in Jira to Offer Zephyr for Every Level of DevOps Maturity

    Zephyr for Jira is now called Zephyr Squad, joining Zephyr Scale and Zephyr Enterprise in world-leading Zephyr product family

     

     SOMERVILLE, Mass. — April 22, 2021 — SmartBear, a leading provider of software development and quality tools, has renamed Zephyr for Jira – the No. 1 installed Agile test management application for Jira in the Atlassian Marketplace – to Zephyr Squad.  Easy to use and tightly integrated to Jira, Zephyr Squad provides robust test management features for Agile teams already familiar with Jira, so they can start testing immediately and deliver higher quality output.

    With the Zephyr product family, SmartBear offers quality management tools for every level of DevOps maturity. This includes three world-class test management solutions: Zephyr Squad, Zephyr Scale, and Zephyr Enterprise.

    “There’s no one-size-fits-all testing approach for teams, regardless of how big or small or where you are in the software development lifecycle (SDLC),” said Alex Zavorski, VP of Atlassian Products at SmartBear.” The Zephyr product family allows all teams to have the best development support natively on Jira, as well as securely on-premises to achieve the highest quality software. Renaming our test management tools under the Zephyr family umbrella helps organizations find the solution that best fits their needs.”

    Atlassian Marketplace has more than 900 reviews on Zephyr solutions, including:

    “As someone who was brand new to test case management, we found Zephyr Squad to be intuitive and relatively easy to set up, but complex enough to provide all the details we truly need for our end-to-end testing.”

    The Zephyr product suite also includes Zephyr Scale, designed for growing teams looking to advance their testing in Jira with more structured, advanced test management and reusability features to handle the increasing complexity and scale of tests inside Jira.

    Zephyr Enterprise is a robust, standalone test management solution with the most comprehensive set of features in the family. It’s ideally suited for large, complex organizations requiring continuous testing agility, support for multiple Jira instances, and multiple test automation workflows and frameworks.

    To learn more, register to attend the Zephyr product family webinar on Thursday, April 22, 2021 at https://smartbear.com/resources/webinars/zephyr-test-management-webinar/.

    SmartBear is also partnering with Atlassian at Atlassian Team ’21 on Wednesday, April 28 – Friday, April 30, 2021.

    For more information on Zephyr Squad, go to:

    https://smartbear.com/test-management/zephyr-squad/

    About SmartBear
    At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API design, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 16 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

     

    All trademarks recognized.

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  • InterVision Recognized as a 2020 Partner of the Year by Juniper Networks

    Annual Awards Program Recognizes Top Partners in Sales, Customer Service, Technology and Service Specialization

    Santa Clara, Calif. and St. Louis, Mo., – April 19, 2021 – InterVision, a leading IT strategic service provider and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN), announced today that it was recognized as a Partner of the Year by Juniper Networks, a leader in secure, AI-driven networks.

    Each year, Juniper Networks recognizes partners who have demonstrated innovative solutions to drive new business, paid exceptional attention to customer experience and overachieved financial goals.

    “Juniper Networks is thrilled to recognize InterVision as a Juniper Networks Partner Awards recipient. To earn this achievement, InterVision has embraced Juniper’s bold standards of superior business agility, ingenuity and excellent customer experience, what we call Experience-First Networking,” said Gordon Mackintosh, Vice President of Global Channels and Virtual Sales at Juniper Networks. “This is a significant accomplishment, and it is an absolute honor to partner with InterVision as they continue to set the bar high.”

    As a Juniper partner for over two decades, InterVision continues to drive businesses forward with innovative data-center practices and cloud-integrated network solutions integrating Juniper Networks technologies. This is InterVision’s sixth time being recognized as a Juniper Networks Partner of the Year.

    “In an industry that is constantly changing and ripe for innovation, finding partners who have shared goals and align with ongoing business objectives is critical,” said Jamie Lee, Chief Revenue Officer at InterVision. “We continue to maintain a long-term and strong relationship with Juniper Networks and are once again pleased to be recognized for this work.”

    Partner of the Year Awards are part of the Juniper Partner Advantage Program (JPA). The 2021 program not only recognizes partners for their outstanding performance but also focuses on partner development through specializations, certification and Enterprise Plus and Deal Registration programs that aim to drive opportunity in the AI-Driven Enterprise.

    For more information about InterVision’s services, visit www.intervision.com.

    About InterVision Systems

    InterVision’s mission is to unlock value by delivering innovative technology through a consultative approach. As a strategic service provider, the company delivers innovation through a broad portfolio of IT managed services, on-premise solutions, professional services, cloud solutions, automation and consulting services that organizations need to thrive in today’s dynamic IT market. InterVision’s vendor-certified sales and engineering staff have specialized expertise in all areas critical to IT environments. The company has regional headquarters in Santa Clara, Calif. and St. Louis, Mo., as well as offices and data centers in the Central and Western U.S. For more information on InterVision’s offerings, visit www.intervision.com.

  • Sendbird Empowers Modern App Developers to Build Engaging, Customized Chat Experiences Faster and Easier Than Ever Before

    New Flutter SDK for Sendbird Chat enables cross-platform development of chat with a single codebase 

    Open source UIKit lets developers build elegant and customizable in-app chat

    SAN MATEO, Calif. — April 22, 2021– Sendbird, the leading mobile engagement and communication company across in-app chat, voice, and video, today unveiled its latest tools for developers to bring industry-leading chat capabilities into their applications. Sendbird’s new Flutter SDK makes it easy for developers to build chat in Flutter applications. Because Flutter apps can extend across multiple platforms with a single code base, time to market to launch Sendbird Chat can be dramatically decreased. Additionally, Sendbird’s new open source version of its UIKit makes it easy to fully customize and extend the UIKit so that applications are designed with and can incorporate their own branded look and feel.

    “Sendbird was founded by developers for developers so we want our technology to be as open and easy to use as possible,” said John Kim, founder and CEO of Sendbird. “Developers will grow the next generation of unicorns, and Sendbird is doing everything we can to empower them by making it very simple to integrate compelling interactive experiences into modern apps.”

    The announcement of new developer tools comes on the heels of Sendbird’s recent $100 million Series C round of funding; the company seeks to help businesses in any industry, anywhere in the world to integrate chat into their applications for outstanding user engagement and better business outcomes.

    Today, billions of users engage in real-time mobile conversations on a monthly basis, making it the most popular way for users to communicate. As such, brands are making the conversation with the customer the center of the mobile experience. From within a chat thread, users can authorize a replacement item from a delivery provider, cancel a ride, make a payment to a friend, or check the status of an order– but in order to do this, developers need the right tools. Sendbird now extends even more flexibility for developers to make their apps social.

    Flutter SDK: Easing Burdens for Cross Platform App Developers

    With the Flutter SDK for Sendbird Chat, app developers can build full-featured chat in their Flutter applications and deploy it cross-platform with a single codebase. This framework makes it possible for developers to create and integrate their in-app chat implementations only once, apply it everywhere– Android, iOS, web, and desktop– instead of requiring them to build and port it multiple times.

    Without a platform like Flutter, each time a change is made to an app it must be rewritten for each platform the app supports, which demands expertise and engineering resources per platform. This can be difficult for companies with constrained engineering resources and limited in-house mobile development expertise. By removing this hurdle, Sendbird enables digital interactions to become more easily accessible and pervasive to all.

    Sendbird’s Flutter SDK comes with modern messenger features that enable chat at high scale and align with Sendbird’s other client-side SDK’s, including:

    • Group Channels: Developers can build 1-to-1 or many-to-many private group chats in their app using Group Channels. Group Channels come with all the necessary messaging essential features that users have come to expect in modern messenger applications, like typing indicators, presence indicators, channel mentions, and message threading.
    • Supergroup Channels: This allows developers to build private chat channels for up to 20,000 users in a single channel, which is useful in the case of large-scale community chat.
    • Open Channels: For public chats, developers can use Open Channels to power chat with up to 60,000 users in a single channel to drive social engagement with live chat. Open Channels also come with support for Dynamic Partitioning which allows for a smoother user experience in large-scale public chats.
    • Moderation: With user and channel moderation capabilities, developers are able to allow users to ban other users, mute users, and freeze a chat channel to keep conversations safe and on brand.

    Open Source UIKit: Enabling Developers the Flexibility to Customize and Extend Sendbird’s UIKit

    Sendbird also shared that it will open source Sendbird UIKit, its popular chat front end tool that allows developers to add the power of a modern messenger into their applications with just a few lines of code. This is part of Sendbird’s ongoing commitment to transparency and flexibility for the developer community – those who trust and rely on Sendbird to power their mobile experiences. Sendbird UIKit now becomes extensible and more flexible, allowing developers to now more fully customize the UIKit for their use cases and tailor the look and feel of UI components. They can build extensions to the UIKit for specific requirements and integration for any vertical or workflow they can imagine.

    “We know developers love to tinker,” said Kim. “Developers want to open things, take them apart, and then fit the pieces together in a way that makes sense to them. As more and more companies are adopting our UIKit rather than building a chat UI from scratch, we wanted to put more power in the hands of developers while simultaneously increasing the transparency and flexibility of our front end components.”

     

    Whether it’s a community application building social engagement, a payments wallet powering peer-to-peer interactions, a marketplace trying to leverage chat to increase conversions, Sendbird’s new UIKit can be easily adapted for custom user experiences. Developers get both a highly configurable and extensible front end, on top of a fully managed back end, allowing them to focus on the functionality that makes them unique.

     

    Sendbird UIKit source code is now available in Sendbird’s GitHub UIKit repository. Sendbird UIKit design resources will also be also available as a Sketch file if teams need to customize or build on top of the designs.

     

    About Sendbird

    Sendbird is the leading mobile engagement and communication platform trusted by modern digital and mobile-first companies like Reddit, Delivery Hero, and Paytm. We allow any company to quickly and easily embed rich real-time chat, voice, and video into their app to build connections with their users and between their users. With Sendbird customers can get access to the benefits of chat, voice, video quickly and with significantly less development effort or risk if they were to build it or maintain it themselves.

     

    Sendbird’s top global customers include Reddit, Yahoo! Sports, Careem, OLA, Rally Health, Carousell, Virgin Mobile UAE, Dream11, Paytm, Grand Rounds, Teladoc, Nexon, Accolade, Hinge, and Kookmin Bank. It is backed by ICONIQ Growth, Tiger Global Management, STEADFAST Capital Ventures, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator. Sendbird is headquartered in San Mateo, California.

    Please visit https://sendbird.com for more information.

     

     

  • EY announces the launch of IBM TechHub@EY to strengthen capabilities in IBM hybrid cloud technologies and help accelerate client digital transformation

    • IBM TechHub@EY to drive innovation and solution development on IBM Cloud, powered by AI technology
    • Provides single point-of-contact technology support for all EY client-facing teams worldwide
    • Expands EY people’s skills and certifications in IBM technologies 

    EY today announces the launch of its IBM TechHub@EY, a global, decentralized network of EY practitioners dedicated to developing EY solutions and platforms supported by IBM’s open hybrid cloud platform, artificial intelligence (AI) and other transformative technologies, as well as providing technology architecture support and skills enablement across the EY organization.

    IBM TechHub@EY extends the capabilities and offerings of the existing EY-IBM Alliance, serving as a single point of contact for all IBM technology-related needs across the EY network. This includes ideation, design and build of solutions; providing technical support including solution architecture reviews, proof-of-concept support and access to sandbox testing/development environments; and enablement and certification of EY services practitioners.

    Domains within the IBM TechHub@EY operate within a single global framework and are staffed by EY practitioners proficient in IBM technologies, such as IBM Cloud, Red Hat OpenShift, IBM Watson and IBM AI Applications including Maximo, Sterling and TRIRIGA. As part of the global alliance, IBM Global Business Services and EY Consulting will work together to support clients in business transformation, workforce transformation, cloud strategy and AI applications.

    Dan Higgins, EY Global Technology Consulting Leader, says:

    “The launch of IBM TechHub@EY is a very significant milestone in the expansion of the EY global alliance with IBM. The outstanding technical support and enablement that the alliance is providing to client-serving teams is of paramount importance in bringing innovative, hybrid cloud and cognitive solutions to life. IBM TechHub@EY is integral in helping EY teams provide differentiated, competitive advantage to clients, and to work with them to build a better, more sustainable working world.”

    A recent IBM Institute for Business Value (IBV) study, which includes survey responses from 3,800 C-suite executives across 20 countries and 22 industries, finds that executives expect a 20% increase in the prioritization of cloud and AI technology in the next two years.[1] To better serve these client needs, the IBM TechHub@EY is equipping EY professionals with the experience required to leverage IBM’s market-leading technologies. In doing so, EY practitioners will rotate through domains to gain skills in research, development and innovation, and take advantage of mentorship, training and certification by IBM for IBM technologies. Practitioners will also be able to develop new sector and service line solutions, supported by IBM technologies.

    Bob Lord, Senior Vice President, Worldwide Ecosystems and Blockchain, IBM, says:

    “Supporting IBM ecosystem members like EY with technical enablement and joint innovation is crucial to the success of our customers. With IBM TechHub@EY, a greater number of EY practitioners will be trained to design, build and manage offerings built on IBM’s hybrid cloud platform with IBM Watson. This co-creation through IBM Garage is the driving force behind the expanded EY-IBM Alliance, and is helping to address the complex needs of customers at all stages of digital transformation.”

    -ends-

    Notes to Editors

    About EY

    EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets.

    Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

    Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law where prohibited by local laws. For more information about our organization, please visit  ey.com.

    This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients.

  • Cognizant Recognized for Intelligent Process Automation Solutions and Leadership by Everest Group

    TEANECK, NJ – April 21, 2021 – Cognizant (Nasdaq: CTSH) announced it has been  highlighted as a Leader in the new Everest Group PEAK Matrix® for Intelligent Process  Automation (IPA) Solution Providers 2021. IPA is the collection of technologies – including  robotic process automation (RPA), machine learning, digital process automation and artificial  intelligence – that help clients reduce repetitive tasks and improve operational quality, speed,  employee and customer experience. Cognizant is helping unlock the full potential of IPA by  supplementing these technologies with business and process consulting, change management, and domain and technology expertise to help clients accelerate their shift to digital operational  transformation.

    Cognizant was recognized as a Leader among 27 leading IPA solution providers by Everest  Group for its continued focus on building technology capabilities, expanding partner ecosystems and offering solutions that meet client needs quickly. Cognizant was further noted for its  interaction analytics platform that helps improve customer experiences, its RPA-as-a-service  offering and a balanced client portfolio, providing IPA solutions for clients across all major industries and business functions.

     

    Cognizant has been making significant inroads over recent years as it invests in proprietary  solutions that enable it to multiply clients’ returns on investment and make significant impacts on  customer and employee experience. These solutions include BigDecisions (analytics), Intelligent Data Capture Suite (intelligent document processing) and Automation Workbench (process  mining). Cognizant’s partnerships with academic institutions like the University of Cambridge have also given the company a leg up in future-proofing its capabilities and offerings.

    “Competition, the impact of the global pandemic and an increasing need for customer  engagement are putting added pressure on organizations to reduce costs, optimize operations and  improve business resiliency,” said Anil Vijayan, Vice President, Everest Group. “Solution  providers like Cognizant have responded by providing next-generation technology and services  like Intelligent Process Automation to help their clients overcome such challenges. Cognizant’s vision of the future, automation capabilities and customer focus are helping bring value to customers looking to improve their efficiency in business process operations.”

    “Intelligent process automation plays a critical role in helping clients win in the digital  economy,” said Ganesh Ayyar, EVP and President, Cognizant Digital Business Operations. “By augmenting human experience with IPA, we believe a new wave of innovation is possible as  companies face the challenge of being relevant, efficient and future-ready. As Cognizant continues to expand its client base, we intend to remain a leader in IPA solutions, providing clients with the efficiency, speed and capabilities needed to compete today and tomorrow.”

    • View an extract of the Everest Group PEAK® Matrix Report

    • Learn more about Cognizant Intelligent Process Automation

    About Cognizant

    Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies,  transforming clients’ business, operating and technology models for the digital era. Our unique industry based, consultative approach helps clients envision, build and run more innovative and efficient businesses.  Headquartered in the US, Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the  most admired companies in the world. Learn how Cognizant helps clients lead with digital at  www.cognizant.com or follow us @Cognizant.