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Tag: JIRA

  • Atlassian Delivers on Generative AI Promise for DevOps and ITSM

    Atlassian Delivers on Generative AI Promise for DevOps and ITSM

    During a virtual Unleash event, Atlassian today announced its generative artificial intelligence (AI) capabilities are now generally available across its Jira and Confluence suite of tools for managing IT and DevOps workflows.

    In addition, Atlassian also committed to adding generative AI capabilities to its Bitbucket continuous integration/continuous deployment (CI/CD) platform to enable DevOps teams to review pull requests and leave comments automatically with suggested changes around syntax and code conventions via a natural language interface. Developers will also be able to autogenerate pull request descriptions from commit messages.

    Matt Schvimmer, head of products for the Agile and DevOps division of Atlassian, said the capabilities provided by Atlassian Intelligence will reduce the level of toil and stress DevOps teams experience at a time when the velocity at which applications are being developed and deployed only continues to increase.

    Atlassian reported nearly 10% of its more than 265,000 customers have already leveraged Atlassian Intelligence since the launch of the beta program. Organizations, for example, can instantly create user stories within Jira Software tickets, change the tone of a customer response within Jira Service Management, create summaries, launch workflow requests via prompts and generate a starting point for a test plan in Confluence.

    Natural language capabilities, currently available for Confluence, will shortly be generally made available for Jira. An ability that promises to help demystify company-specific concepts, jargon or acronyms is also available now in beta, with support for Jira Software and Jira Service Management to shortly follow.

    There is little doubt at this juncture that AI will be pervasively applied across both ITSM and DevOps workflows. As those advances are made, it should also become feasible to reduce the level of toil these teams regularly encounter. At the same time, the level of scale at which ITSM and DevOps workflows can be effectively managed should also increase substantially.

    Each organization will need to decide how quickly to incorporate AI into those workflows, but hopefully, the level of burnout experienced by IT personnel will be sharply reduced as more tasks are automated. Less clear is the impact AI will have on the size of IT teams required to provide those services, but for the foreseeable future, there will always be a need for some level of human supervision.

    In the longer term, the war for IT and DevOps talent that has been waged now for multiple decades should diminish as managing these workflows becomes more accessible, noted Schvimmer. Organizations will not need to rely so much on the expertise of a handful of specialists, he added.

    Organizations, however, would be well-advised to make sure AI is embraced from both the bottom up and the top down to ensure optimal adoption, said Schvimmer.

    In the meantime, IT teams should take an inventory of the processes that are likely to be automated by AI today with an eye toward restructuring teams as more tasks are automated. Ultimately, the goal should be to let machines handle the tasks they do best to enable the IT staff to provide services that deliver more value to the business.

  • Atlassian Strengthens Jira Navigation and Integration

    Atlassian Strengthens Jira Navigation and Integration

    Atlassian today made it simpler to navigate the Jira Software and Jira Work Management project management applications as part of an ongoing effort to make it simpler for DevOps teams to collaborate with other stakeholders of application development projects.

    Megan Cook, head of product for Atlassian, said the ability to share release dates across multiple calendars, overviews that aggregate views of and summarize multiple projects along with command palette and importer tools make it simpler for, for example, marketing teams and other individuals outside of a DevOps team to keep track of application delivery schedules.

    In addition, Atlassian has tightened integration between Jira and Confluence, a wiki-based collaboration application, and a previously launched Atlassian Intelligence capability that infuses generative artificial intelligence (AI) capabilities will also soon be added to Jira Work Management alongside existing support for Jira. There will also be connectors for Jira Work Management to integrate with Atlassian Admin, Atlassian Analytics, Access and Data Lake offerings, along with advanced security features.

    Finally, Atlassian is adding support for a design tool developed by Figma that can now be directly installed in Jira.

    Collaboration between application development teams and the rest of the business is becoming more crucial as organizations increasingly realize how much they depend on software to drive revenue. One of the primary reasons Atlassian is investing in generative AI is to make it simpler for anyone to understand the status of any given project and the downstream impact any change to a delivery schedule is likely to have.

    Generative AI, of course, has already moved from being considered advanced technology to a set of capabilities that most end users will soon expect to be embedded within every application. One of the primary benefits generative AI provides is it makes a range of applications originally designed for specialists, such as a software engineering team, more accessible to a wider range of end users.

    It’s not clear how much generative AI will change the relationship between DevOps teams and the rest of the business, but with increased visibility, there should be a greater appreciation for the challenges developers and DevOps teams face. Any member of an organization should be able to plainly see, for example, why more resources need to be allocated to a specific project to ensure that an application is delivered on time.

    At the same time, application developers will find project management processes are about to become less disruptive as it becomes simpler to automatically import relevant data from the tools and platforms they use directly into a project management application such as Jira.

    One way or another, software engineers should expect that as generative AI continues to evolve, the divide between them and the rest of the business will narrow. There may be times when that level of additional scrutiny may feel burdensome, but on the whole, it should make it easier for DevOps teams to get the resources required to achieve any given goal. After all, the root cause of any given delay to a project will soon be plain for anyone to see.

  • Atlassian Advances DevSecOps via Jira Integrations

    Atlassian Advances DevSecOps via Jira Integrations

    Atlassian announced today it has allied with Snyk, Mend, Lacework, Stackhawk and JFrog to make it simpler to aggregate vulnerability data within the Jira project management software that many organizations rely on to manage application development and deployment efforts.

    Andrew Pankevicius, a senior product manager for Atlassian, said the collaborations will make it easier to prioritize a list of vulnerabilities that need to be addressed and for DevOps teams to automatically assign that work to a continuous integration/continuous delivery (CI/CD) pipeline. Atlassian provides those third-party integrations via an Open DevOps initiative.

    These capabilities, accessible via the Security Tab in Jira, will make it simpler for DevOps teams to manage output from the multiple application security tools that have become part of a larger DevSecOps workflow, noted Pankevicius.

    These additions to the Atlassian portfolio are arriving at a time when there is a lot more focus on securing software supply chains in the wake of a series of high-profile breaches. Those breaches have led to a wave of legislative proposals in the U.S. and Europe that will soon require organizations to embrace DevOps best practices to address increased potential liability that might stem from an application breach.

    For example, a proposed Cyber Resilience Act being negotiated by the member states of the European Union seeks to require organizations that sell internet-connected hardware platforms to ensure that their devices—and the software that runs on them—comply with cybersecurity best practices.

    In the U.S., meanwhile, a National Cybersecurity Strategy proposal put forward by the Biden administration seeks to hold organizations that collect data or build software more accountable for breaches.

    While both proposals are a long way from becoming the law of the land anytime soon, they are indicative of changing attitudes. Governments around the world are concluding the only way to ensure better cybersecurity is to require it. Previous suggestions made by government agencies are going to soon give way to actual mandates. As such, DevOps teams would be well-advised to get ahead of this sea change by implementing the tools and processes that inevitably will be required. As a result, many organizations are now embracing DevSecOps best practices that shift more responsibility for application security further left toward developers.

    The challenge is finding the right set of cybersecurity tools that surface vulnerabilities as code is being developed to make sure context isn’t lost, said Pankevicius. Historically, cybersecurity teams have discovered vulnerabilities long after an application has been deployed in a production environment. By then, however, most developers have moved on to other projects, so remembering how a specific piece of code was developed and by whom can be a significant challenge, he noted.

    There’s no doubt that when it comes to application security, a lot of progress has been made, but there is still much work to be done. The issue now is finding the best way to organize those efforts at a time when more applications are being simultaneously developed within organizations than ever.

  • Atlassian Embeds Generative AI Across Cloud App Portfolio

    Atlassian Embeds Generative AI Across Cloud App Portfolio

    At its Team 23 conference today, Atlassian announced it is adding an artificial intelligence (AI) capability to the enterprise editions of its cloud portfolio to automate a wide range of routine tasks.

    Sherif Mansour, distinguished product manager for Atlassian, said Atlassian Intelligence uses natural language to drive a virtual agent that resolves routine help desk issues from within Slack or Microsoft Teams. Atlassian Intelligence can also identify incidents that have been previously resolved along with issues that are related to one another.

    In addition, IT teams can also leverage Atlassian Intelligence to create summaries for projects being tracked using the company’s Jira project management software, noted Mansour.

    The overall goal is to streamline incident management processes while also making it simpler for application stakeholders to collaboratively participate in software development, he added.

    Generative AI capabilities are likely to be infused into almost every imaginable application going forward, but Atlassian is clearly at the forefront of an effort to leverage AI to improve productivity. For example, instead of spending time handling routine issues that increase the amount of daily toil, IT teams should be able to spend more time resolving more complex issues, noted Mansour.

    The cumulative effect of AI should result in a significant decrease in the backlog of tasks that many IT teams would otherwise have to manually perform, he noted.

    It’s not clear just yet how much generative AI will impact the way software is developed and how IT is managed, but it’s already apparent that fundamental change is on the way. The Atlassian Intelligence approach is intended to augment the capabilities of IT teams so they can do more with the same number of or fewer personnel.

    The challenge IT teams will face is identifying tasks they couldn’t previously accomplish simply because there wasn’t enough time available.

    Fundamentally, generative AI changes the way humans interact with machines. Instead of requiring a developer to create a level of abstraction to communicate with a machine, it’s now possible for machines to understand the language humans use to communicate with each other. That makes it possible for anyone to make use of large language models used to create generative AI platforms to, for example, automate a routine task or, one day soon, create code.

    At this point, like it or not, the generative AI genie is out of the proverbial bottle. Just about every job function imaginable will be impacted to varying degrees. In the case of IT organizations, the ultimate impact should involve less drudgery as many of the tasks that make managing IT tedious are eliminated.

    Hopefully, as IT continues to evolve, there will still be plenty of demand for human expertise. For better or worse, the nature of the expertise required, however, will undoubtedly be at a much higher level than it has been for the past four decades or more.

  • GitKraken App Correlates Activity Across Jira Cloud and Git Repositories

    GitKraken App Correlates Activity Across Jira Cloud and Git Repositories

    GitKraken today made available a preview of a free application that aggregates activity across Atlassian’s Jira Cloud and any Git repository to provide a unified view across all the activities of a software development team.

    Adam Wride, general manager for planning solutions of GitKraken, said Team Insights for Jira (TIJ) will make it easier for DevOps teams, project managers and application stakeholders to collaborate.

    TIJ accomplishes that goal by providing an overlay using a familiar Gannt chart view of epics and issues found in project management applications to correlate, for example, user activity such as status changes and comments made in Jira Cloud with updates to commits and pull requests made in a Git repository, he noted.

    Team members can then filter those views by project, sprint, contributors, issue type and other criteria to drill down on the exact list of issues that need to be addressed, added Wride.

    Most application development efforts rarely follow the original DevOps workflow plan, so TIJ provides a means for organizations to track real-time activity data to visualize how their efforts are progressing against the plan. That makes it possible to make data-driven decisions about how to reallocate resources as needed, said Wride.

    At the core of TIJ is a Git Integration tool that GitKraken previously made available. TIJ is the second offering from the company based on that tool following the launch of an application that integrates Jira with continuous integration/continuous delivery (CI/CD) platforms. GitKraken claimed there are already more than 10,000 organizations employing its Git integration tool.

    As more organizations become dependent on software to drive a wide range of processes, the need for increased visibility into DevOps workflows has become more crucial. Revenue is now directly tied to the pace at which software is being deployed and updated. Any change to the pace at which an application is being developed needs to be communicated across all the stakeholders that might be impacted. The challenge is that given all the dependencies that exist within modern applications, it’s not always easy to discern how a delay in the development of one module or component might impact multiple application development projects.

    Of course, project managers have been using project management applications to bring some order to the chaos of software development for decades. The challenge has always been that manual updates to projects have not always been provided in a timely manner. Developers don’t always remember to update project managers, who must manually enter updates in a project management application. GitKraken is making a case for an approach that automatically updates Jira Cloud by collecting data from DevOps tools and platforms rather than waiting for software engineers to remember to share that information with a project manager.

    Arguably, there’s now no excuse for everyone in an organization—if they care to, they can find out the status of any application development initiative. The challenge is making sure the data that DevOps teams—and their tools and platforms—already generate seamlessly updates the project management software that everyone else relies on to keep track of those projects.