Tag: ChatGPT

  • Before ChatGPT, AIOps Powered Enterprises for Years

    Before ChatGPT, AIOps Powered Enterprises for Years

    Led by OpenAI and its ChatGPT software, a new era of consumer use cases for artificial intelligence is here. These exciting new tools have made AI more accessible to more users than ever before. No longer is this technology the exclusive domain of wealthy corporations.

    However, while the world is now focused on the potential use cases for AI in consumer applications, it’s important to remember that this technology has been part of the business world for years. Behind the scenes, AI has quietly been powering solutions that companies of all sizes have harnessed to improve business outcomes. These technologies have specifically been used by IT teams in the form of artificial intelligence for IT operations (AIOps) to help modernize their companies and operate more efficiently.

    By leveraging AIOps-powered solutions in use cases like observability, overworked and understaffed technology teams are improving their ability to manage complicated, hybrid and multi-cloud IT environments, automate processes and optimize their businesses. As companies prepare for a potential economic downturn and a reduction in resources, these solutions and AIOps are more important than ever.

    Here are four ways that AIOps is helping businesses overcome today’s IT challenges.

    Providing Unified Visibility Into Complicated Networks

    Companies have accelerated their digital transformation efforts in recent years. This has included migrating workflows to public and private clouds, implementing new productivity tools and adopting next-generation technologies. The average business now relies on geographically dispersed workforces and IT environments that use 2.6 clouds and leverage more than 200 apps!

    The result is that organizations lack visibility into these environments. A recent SolarWinds survey found that 54% of technology professional respondents stated they only have visibility into about half or less of their apps and infrastructure. This lack of visibility can lead to problems that negatively impact the return on investment for projects.

    AIOps helps overcome this challenge by providing comprehensive visibility into an organization’s systems, regardless of whether those environments are hosted in on-premises, hybrid or multi-cloud environments. AIOps automatically collects and integrates insights and information across geographies, apps and infrastructures into one dashboard. This provides technology teams with single-pane-of-glass visibility into the state of IT environments.

    Automating Processes & Remediating Issues

    While the visibility provided by AIOps and observability is integral to managing today’s complex IT environments, the technology goes a step further.

    With AIOps, teams can automate processes including the identification and remediation of issues. Given the stakes, this is critical. Companies must ensure their environments are always available and that their performance meets and exceeds customer demands. Even short service outages can lead to frustrated users and a damaged customer experience.

    This is challenging, as an IT anomaly often results in many alerts and a flood of log messages, making the problem difficult for a human to understand and address. AIOps quickly ingests massive amounts of information, provides rapid root cause analysis, data/event correlation and incident management which allows for fast and automated remediation of issues as they arise.

    Additionally, since this technology is always observing and gathering information on potential incidents, it can predict and prevent future issues proactively. By implementing AIOps, companies are taking a step toward autonomous operations or environments that can manage themselves without human involvement.

    Protecting Revenue

    In the face of an uncertain economy, every organization is taking steps to protect its revenue. With AIOps, enterprise technology companies have a powerful tool in this fight.

    By implementing AIOps and observability, companies can quickly resolve and prevent IT issues before they arise. This ensures that IT environments are operating at maximum efficiency.

    With AIOps, organizations can reduce downtime and prevent outages. This ensures that business-critical applications and infrastructure are available and functioning. These capabilities are more important as even short service outages have reportedly been capable of causing millions of dollars in damages.

    Freeing Up Employee Time for Innovation and Efficiency

    Over the last few years, companies have experienced severe staffing challenges, with many organizations finding it difficult to fill critical technology roles. This has led to smaller teams with more responsibilities and less free time. The result has been overworked technology professionals who spend far too much time on manual and menial tasks that do little to support the business’s bottom line.

    By implementing AIOps, organizations can streamline workflows by automating repetitive and routine tasks. Doing so can cut down on the amount of overwhelming metrics technology professionals are required to analyze and, instead, empower those individuals and teams to again focus on innovating and completing projects that support key business objectives.

  • How Will Low-Code and AI Coexist?

    How Will Low-Code and AI Coexist?

    Over the last few years, low-code solutions have become important to help organizations widen programming accessibility to a broader base of users and help fill development gaps. And these technologies are still gathering steam—Gartner estimated the market for low-code development technologies would grow to a total of $26.9 billion in 2023 and that 65% of applications would be developed using low-code by 2024.

    However, AI-based code generation is set to further level the playing field with advanced auto-completion and AI coding assistants. Take GitHub’s Copilot, a helpful AI pair programmer, or OpenAI’s ChatGPT, which can generate complex functions given natural language prompts. Other AI tools trained on UIs, like Galileo, can derive frontends for any project in a matter of seconds. So, are low-code development platforms still relevant in this new paradigm of AI-driven software development? If so, how will low-code solutions and AI coexist?

    Well, generic algorithms can only go so far in creating truly unique and innovative experiences that solve real-world business cases. And since most programmers don’t have the skills to train machine learning or deep learning models from their own datasets, this is one area where low-code solutions could lower the barrier, enabling users to tag unstructured data, generate models, run simulations and share reusable AI across departments.

    I recently chatted with Johanna Pingel, MathWorks AI product marketing manager, to discuss the role of AI in low-code programming. According to Pingel, low-code solutions can lower the barrier to AI functionality, both in quickly integrating AI-driven functionality into applications and seamlessly generating new AI algorithms based on unique datasets. Below, we’ll consider some additional use cases for AI and how low-code platforms may work alongside it.

    Use Cases For AI

    First off, what are application developers using AI for these days? Well, AI has an increasingly wide range of uses. It began with computer image and processing, such as identifying cats and dogs or postal codes. Now, voice recognition, voice-to-text and text-to-voice are commonplace, and AI is being used to create ever more sophisticated applications. One area that Pingel is excited about is applying AI to help with battery life management, predicting the lifespan of batteries for electric vehicles and consumer electronics.

    “Anywhere there’s data, there’s an opportunity to create models and make predictions based on that data,” said Pingel. This especially rings true for scenarios involving data and visualization. For example, consider visual inspection in a pharmaceutical production line to ensure there are no defects with any pills. Another use case is visual inspections of parts in automotive assembly lines. Applied to these scenarios, AI can remove grunt work and make production safer and more efficient.

    ChatGPT is another example of an AI application quickly becoming mainstream, not only for content creators but for scientific research. For example, ChatGPT can spin up MATLAB code and create functions and unit tests, which can be copied and pasted into IDEs. However, code written by ChatGPT should still be checked and verified by engineers and scientists to ensure its accuracy, said Pingel.

    How Low-Code Lowers the Barrier to Bespoke AI

    Low-code solutions can bring many benefits—these platforms help to speed up tedious tasks and level the playing field for those with different coding abilities and desires, said Pingel. Low-code platforms can also be a great tool for engineers looking to incorporate AI into their business systems. For example, having a low-code method could be helpful in generating code for machine learning algorithms and new models, which can help companies create their own algorithms and incorporate them into their own platforms.

    More people are interested in incorporating AI into their applications, but the use cases are growing increasingly more sophisticated. Businesses may start with simple needs, such as identifying faces or identifying text from handwritten letters. These rely on simple datasets, and algorithms already exist to accomplish most of these tasks. Off-the-shelf AI is helpful at the start, but eventually, companies tend to want to use their own data and settings far more specific to their applications, said Pingel.

    For example, a more niche case could be as specific as identifying cracks in a windshield. Or, in a financial industry, it might be analyzing mass amounts of loan applications to determine approval rates. In these situations, using your own internal data becomes necessary to create AI that understands the situation at hand. Yet, the hard part is assembling this data in a way that is accessible for a model to comprehend. Analysts estimate that upwards of 90% of data held within enterprises is unstructured, meaning it requires a heavy amount of tagging to become usable for AI/ML.

    Low-code is a perfect solution to avoid the point-and-click aspects of cleaning, cropping and structuring this data, said Pingel. This can introduce automation into the process of labeling data while still involving some human intervention to fix mistakes. Machine learning models can take a while to train and simulate, underlining the need for a fast way of iterating on models. A common platform could help companies develop custom machine learning algorithms and models and keep track of experiments. This helps to ensure that the most effective model is used for the final application.

    End Benefits of Democratized AI With Low-Code

    Overall, low-code platforms can provide a number of benefits that lower the barrier to unique AI creations. Low-code platforms like MATLAB and Simulink are useful for structuring and labeling data and quickly generating ML models. Low-code also makes it easier to bridge different programming languages and quickly generate code for a variety of different languages, such as C, C++ and Java.

    Additionally, low-code platforms enable users to collaborate easily with other users. But low-code doesn’t mean no-code, Pingel explained. In fact, “you can learn to be a better programming through low-code tools, too,” she said. For example, it could enhance understanding of the structure and syntax of code.

    In general, democratized AI is an important capability for businesses to take advantage of. Although AI-based solutions are coming to market to displace old tools and processes, there is still an argument to be made for low-code—namely in empowering non-technical users and lowering the barrier to creating custom AI-driven functionality.

  • Logz.io Integrates ChatGPT With Observability Platform

    Logz.io Integrates ChatGPT With Observability Platform

    Logz.io has integrated the ChatGPT generative artificial intelligence (AI) platform with its Open 360 observability platform to extend its automated recommendation capabilities to reduce mean-time-to-remediation.

    ChatGPT, developed by OpenAI, is based on a large language model that Logz.io uses to enrich crowdsourced data. That approach enables ChatGPT to surface links to related information and best practices for resolving IT issues.

    Logz.io CTO Asaf Yigal said the company has integrated ChatGPT with its existing AI engine, dubbed Cognitive Insights, that applies machine learning algorithms to identify anomalies indicative of potentially critical IT issues. The company expects to be able to add other generative AI capabilities as additional advances are made, he added.

    The Logz.io Open 360 platform is based on open source OpenSearch, Prometheus and Jaeger software that the company has infused with machine learning algorithms. The integration with ChatGPT is enabled via an application programming interface (API) that OpenAI has provided.

    The overall goal is to employ AI to surface the most relevant issues a DevOps team needs to focus on without having to search huge volume of logs, tracing and metrics data, said Yigal. Generative AI platforms solve a fundamental cognitive load problem created today as DevOps teams collect more data, noted Yial. The more data a DevOps team collects, the harder it becomes to determine what’s going on in an IT environment, said Yigal. He added that generative AI platforms make it possible to analyze massive amounts of data at a scale that isn’t otherwise achievable.

    AI tools should make it possible to manage IT at a level of scale that eliminates many of the low-level data engineering and analytics tasks that previously required manual effort from a DevOps engineering team. It’s not clear how many other DevOps tools and platforms will be invoking generative AI capabilities in the months ahead, but DevOps teams should assume that large language models will soon be augmenting DevOps teams in ways that previously would have been thought unlikely.

    For example, discovering vulnerabilities in software running in production environments is about to become trivial as artificial intelligence (AI) platforms such as ChatGPT evolve. A generative AI platform can identify code vulnerabilities in much the same way as a traditional scanning tool. An AI platform, however, could theoretically monitor code repositories and scan them for vulnerabilities as updates and commits are being made in real-time. DevOps teams should be able to use generative AI platforms to discover and remediate these issues before code is deployed in a production environment.

    It’s just as probable bad actors will use the same platform to achieve the same goal, so from that perspective, many DevOps teams will now find themselves in an AI arms race to improve DevSecOps workflows.

    There are still lots of issues to be worked out in terms of the overall accuracy of generative AI platforms, but they will only become more intelligent as processors continue to advance. The issue now will be determining precisely where the man-machine interface for DevOps teams is today and in the future.

  • OpenAI Hires 1,000 Low Wage Coders to Retrain Copilot ¦ Netflix Blocks Password Sharing

    OpenAI Hires 1,000 Low Wage Coders to Retrain Copilot ¦ Netflix Blocks Password Sharing

    Welcome to The Long View—where we peruse the news of the week and strip it to the essentials. Let’s work out what really matters.

    This week: ChatGPT darling OpenAI wants people to write code in English, and the unintended consequences of blocking shared accounts. (more…)

  • What DevOps Needs to Know About ChatGPT

    What DevOps Needs to Know About ChatGPT

    OpenAI’s generative pre-trained transformers (GPTs) bring powerful AI language models to every IT community. Within the past few months, ChatGPT has become an incredibly popular derivative of GPT. GPT also has the potential to shake up the DevOps and DevSecOps communities. This article will provide an overview of GPT, its history, current status and future effects on IT, especially DevOps. 

    Learning Overview

    Understanding the difference between supervised and unsupervised learning is essential before understanding GPT. Machine learning and artificial intelligence (AI) use unsupervised and supervised learning approaches. A supervised model uses labeled data to predict outcomes, while an unsupervised model does not. In general, supervised models have some limitations. They need a large amount of annotated data to learn a particular task, which is often unavailable, and they also need to generalize beyond the task for which they were trained. 

    A generative language model is a class of statistical models that differ from discriminative models. You can, for example, generate photos of animals that look like real ones using a generative model. Whereas with a discriminative model, you can determine whether an animal is a dog or a cat. Generative models can assign probabilities to a series of words, such as those that predict the next word or sentence. A generative pre-trained transformer is unique because it uses both unsupervised and supervised learning from unsupervised unlabeled text and follows up with discriminative supervised fine-tuning. 

    GPT-based models—ChatGPT, for example—always return the text “I am” when asked, “I think, therefore …” On the other hand, if you ask ChatGPT, “Why did the rabbit cross the road?” it may respond thusly: 

    “The age-old riddle still awaits an answer: Why did the rabbit cross the road? It’s a mystery that has stumped people for centuries and will likely remain an enigma for years to come.” 

    In this way, we can better understand how GPT-3 works. When asked, “Why did the rabbit cross the road?” most humans will answer, “To get to the other side.” A Google search for “Why did the rabbit cross the road?” mainly yields joke punchlines on the first page of the results. GPT doesn’t differentiate between humorous or cynical answers or specific matter-of-fact answers. The model makes only guesses based on the data. Since, in this example, most of the highest-ranked answers are jokes, GPT’s answer is enigmatic at best. GPT is not pixie dust; it doesn’t have a sense of humor, is not sentient, doesn’t understand juxtapositions and, most importantly, doesn’t evaluate context. As another example, I asked a GPT-3 tool to provide biographical information about two individuals. Abraham Lincon was the first. Approximately ten paragraphs of accurate facts were generated by the GPT-3 tool. Second, I used Gene Kim, the author of The Phoenix Project and The DevOps Handbook. GPT-3 began inventing facts about the companies he worked for by the second paragraph. Additionally, it suggested that he had spoken at TEDx. While a Dr. Gene Kim has spoken at TEDx, that Dr. Kim is an opthamologist.

    History of GPT

    GPT was released for the first time on June 11, 2018. Sometimes it is referred to as the  GPT-1 model. A large dataset of online books was used to train it. A database called BookCorpus also was used for training. There were 7,000 unpublished books in the original BookCorpus dataset at the time of training. 

    OpenAI’s GPT-2 model was created in 2019 as a direct scale-up of the original GPT model. There were ten times as many parameters and ten times as much data in that training set. The GPT-2 dataset was based on an internal OpenAI dataset called WebText. A focus was placed on the quality of the documents when scraping web pages for this tool. The authors scraped all Reddit outbound links receiving at least three upvotes. GPT-2 used about 40GB of Internet text, 8 million web pages, and 1.5 billion parameters. In neural networks, parameters are often used as synonyms for weights (found more often in statistics literature). Parameters in GPT are the weights and biases of the dataset and generally indicate the power. 

    As the third-generation language model, GPT-3 was introduced in May 2020. It has 175 billion parameters, making it more accurate than its predecessors—an increase of tenfold in capacity over the next largest NLP model available. Sixty percent of GPT-3’s weighted pre-training dataset is filtered Common Crawl. Common Crawl is a nonprofit organization that crawls the web and makes its archives and datasets freely available. Since 2011, Common Crawl has collected petabytes of data. About 37% of the GPT-3 sources were WebText2 and other sources, while about 3% came from Wikipedia. OpenAI Codex was also included with GPT-3, which generated code and served as the basis for GitHub’s Copilot. 

    As part of its training, GPT-3 used data available until November 2019. Thus, GPT-3 was unaware of events beyond January 2020. COVID-19, for instance, was unknown to it. Even so, it did have extensive knowledge of coronaviruses, pandemics, Wuhan and SARS. As of September 22, 2020, Microsoft, through a considerable investment, received exclusive permission to use GPT-3; others can still access GPT-3’s public API, but Microsoft is the only one with access to the underlying model. OpenAI developed DALL-E in January 2021, which generated images using GPT-3. OpenAI introduced models in the “GPT-3.5” series on November 30, 2022, including the now-famous ChatGPT, derived from a model from the GPT-3.5 series. Unlike GPT-3, GPT-3.5 includes data up until November 2022.

    Current Status

    I have used several AI language model tools in the past few years based on GPT-3. It is used by Grammarly and by some useful writing tools like Jasper.ai and Wordtune. I also have had great success with GPT-3 research tools like Frase.io and Genei.io. One of my more recent go-to tools is called QuillBot. In my experience, these tools are aids, not replacements for writing. When I first started using these tools, I was writing a book about Dr. W. Edwards Deming. I would get inaccurate information about Dr. Deming’s childhood from a GPT-3-based tool. One time, it said he had six siblings. In fact-checking, GPT-3 confused Dr. Edwards Deming with Dr. Richard Deming. With surgically precise input, the results could be more accurate. One of my findings was that if I used a GPT-3 on a well-known subject, the information was primarily precise; however, lesser-known topics produce fewer facts. Furthermore, I learned from the documentation that when people talk about training GPT-3 models, what they really mean is that you can input a maximum of 2,048 linguistic tokens, which is about 1,500 words. In GPT-3, content is predicted by analyzing past context, one word at a time. The content you input to GPT-3 significantly impacts its output. As a result, it pulls words from a shortlist and calculates their probability of being used. A great set of tutorials on using GPT-3 can be found on Jasper.ai. This figure shows how Jasper (which is based on GPT-3) word prediction works.

    Image source

    People have accomplished some remarkable things by using the 2,048 tokens creatively, but complex training still needs to be improved. Due to the Microsoft deal, the original GPT models were close sourced, and robust training of GPT-3 models is unlikely to happen any time soon. 

    Future Effects on IT

    Where does all the hype come from? Despite its limitations, GPT-3 has created some unique industry artifacts. DALL-E and Copilot by Github are excellent tools. On September 8, 2020, the Guardian published an article titled, “A robot wrote this entire article. Are you scared yet, human?” This article was written by GPT-3. Using GPT-3, some full-blown novels have also been written; they’re not horrible, but they could have been better. According to a study conducted by Drexel University in 2022, systems based on GPT-3 could be used to screen for Alzheimer’s disease at an early stage. Just five days after its launch, ChatGPT surpassed one million users. It took 41 months for Netflix to reach one million users and 10 months for Facebook to reach one million users. By the end of the first quarter of 2023, ChatGPT will have over one billion users. Based on GPT-3.5, ChatGPT is more robust and up-to-date. 

    How smart is ChatGPT? Using a verbal-linguistic IQ test and Raven’s ability test, ChatGPT has an IQ of 147. GPT-3.5 has passed the United States bar exam, CPA exam and U.S. medical licensing exam. People often ask if it is plagiarism to use GPT-3. Technically, the answer is no. The GPT datasets are estimated to represent 300 years of pre-training with a connection of trillions of words. However, using these tools for rewriting other people’s work is, from an ethical viewpoint, plain and straightforward plagiarism. A recent set of tweets by Greg Brockman, president and co-founder of OpenAI and Sam Altman, CEO of OpenAI, sums up the current status of ChatGPT.

    What Does This Mean for DevOps Practitioners?

    AI learning models based on GPT-3 are here to stay. From grammar correction to proposal writing to code generation, GPT-3 has revolutionized everything. In my opinion, GPT-3 still needs to solve some challenges before it is of actual value to DevOps and DevSecOps patterns and practices. For example, a great use case for GPT-3 is training it to deal with organizational incidents. If a GPT model could be trained this way, it would become an excellent tool for providing adaptive diagnostics. Based on the current GPT implementation, this is very difficult or impossible. Another example would be to train the model with the organization’s IT risk policies and enable predictive solutions. The opportunities are endless. 

    An alternative to GPT-3 is InstructGPT, which OpenAI describes as more truthful and less toxic. It has also been noted that GPT-3 can generate untruthful outputs. GPT models aren’t generally aligned with their users. InstructGPT models follow instructions much better than GPT-3. Furthermore, InstructGPT produces more truthful and less toxic outputs. Therefore, they generate fewer harmful outputs and more facts.  The InstructGPT models use human feedback as part of the training model. Some of the real power behind ChatGPT is that it uses InstructGPT along with GPT-3.5. Some of my upcoming research will focus on prototyping some of the complex opportunities DevOps and DevSecOps practitioners currently face using InstructGPT.