devopsy.kinsta.cloud

Tag: catchpoint

  • Catchpoint Adds Industry-First Site Reachability Diagnostics to its Real User Monitoring Capabilities

    First-of-its-Kind Feature Provides Real-Time Identification and Root Cause

    Analysis of Site Visitors Experiencing Downtime

     

    New York, NY – (September 27, 2018)  Catchpoint™, a pioneer in Digital Experience Monitoring (DEM), today announced it is adding site reachability diagnostics to its Real User Monitoring (RUM) solution. This industry-first feature, available October 8, enables organizations to instantly know when real users cannot reach a web site, helping them quickly and proactively repair site availability problems for their users.

     

    Organizations previously had no way of knowing if a given web site visitor could not access a site. Using Catchpoint RUM with Reachability Diagnostics, they can immediately learn when these events occur, as well as the root cause of the outage. If a site is unreachable through Google Chrome, it will automatically grant permission for reachability diagnostics to be relayed to the customer’s RUM data repository. This could include, for example, information such as a DNS outage in a particular region, a 404 error, or third-party outage.

     

    “Site reachability diagnostics enriches our RUM data, helping organizations consistently stay a step ahead in detecting unplanned downtime,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “When used in concert with our Synthetic Monitoring, our customers can make powerful correlations to root out availability problems with superior accuracy and precision.”

     

    Catchpoint’s RUM solution measures the interactions and behaviors of real users once they enter a website or application, helping organizations identify and prioritize areas for optimization. RUM data can reveal which are the most popular landing pages and conversion paths, and how performance patterns impact user behavior. For example, RUM data can reveal if a particular step within a multi-click conversion process is too slow, and how this impacts shopping cart abandonment rates.

     

    Site reachability has traditionally been a blind spot within RUM, since measurements are only gathered once a real user has entered a site or application. This is why Catchpoint recommends combining RUM with synthetic monitoring – which simulates end-user traffic generated from the cloud to confirm reachability across geographies – to deliver the most comprehensive web performance (speed, availability) information.

     

    The new feature requires no additional code deployments for Catchpoint RUM customers. It can be used alone or in concert with Synthetic Monitoring for maximum insights; for example: cross-referencing synthetic monitoring data with RUM reachability diagnostics to reinforce certainty of downtime in a particular region, and what factor is causing it.

     

    “These new capabilities validate our mission to provide the richest, most contextual and actionable data and insights on digital service performance,” continues Daoudi. “As today’s end users grow increasingly intolerant of downtime, site reachability diagnostics within RUM offer another dimension for identifying and rectifying availability problems, thus reducing mean-time-to-repair (MTTR).”

     

    Learn more about Catchpoint’s RUM with Reachability Diagnostics feature here: http://blog.catchpoint.com/2018/09/27/identify-website-availability-issues-with-real-user-monitoring/

     

    About Catchpoint

    Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

     

    Press Contacts:

  • Catchpoint Expands Industry-Leading Monitoring Network…Again

    New Cloud Nodes Available on All Six Major Cloud Providers,

    Revamped Enterprise Nodes Offer Fast-Start Monitoring from Any Location

    New York, NY – (July 19, 2018)  Catchpoint™, the digital experience monitoring (DEM) expert, today further expanded its industry-leading network of monitoring location options with Cloud Nodes, which monitors in multiple regions of the six major cloud providers, and an updated Enterprise Nodes offering, for fast-start monitoring from any location.

    These solutions address the challenges of ensuring stellar performance (speed, reachability, reliability, and availability) of digital services when cloud migrations, agile and continuous development are the norm. They can be used standalone or as part of a holistic approach utilizing Catchpoint’s internet backbone, broadband, last mile, and wireless monitoring infrastructure, now comprising more than 700 vantage points worldwide, the largest and most diverse monitoring network in its category.

    Catchpoint now has 111 Cloud Nodes deployed on the six major cloud providers: 16 in AWS, 28 in Azure, 17 in Google, 20 in IBM; plus in China, 15 in Alibaba and 15 in Tencent. Cloud Nodes now cover 62 cities in 25 countries worldwide, the largest regional cloud provider coverage available.

    “A huge and growing amount of internet traffic flows to, from, and between cloud service providers, making the cloud a pivotal element in the delivery chain,” says Mehdi Daoudi, CEO of Catchpoint. “Our expansive Cloud Nodes service measures the speed and availability of digital services from the vantage point of the cloud, supplementing our backbone and broadband monitoring which canvases the broader internet infrastructure. Catchpoint helps IT operations correlate their monitoring goals with business results by focusing on end-user experience and customer journeys. These actionable insights help our customers detect suboptimal experiences from anywhere in real time.”

    “Customers use central clouds to drive innovation with Fastly’s Edge Cloud Platform, so monitoring the connectivity between these environments is critical to customer success,” says Tom Daly, Vice President of Infrastructure at Fastly. “Catchpoint’s Cloud Nodes are a great way to monitor, as they allow us to preempt performance challenges from global cloud providers on the same platform where we test performance on global ISP networks and wireless providers.”

    Catchpoint’s Enterprise Nodes offering has been updated to include a new Linux distribution and a consumption-based option. This product is available as either agentless software or as a portable device which can be installed in a datacenter, office, or literally anywhere customers are located. Utilizing Catchpoint’s advanced synthetic monitoring, with over 20 pre-packaged monitor types, Enterprise Nodes are designed to accelerate resolution of problems inside the firewall. A node can also be deployed within a datacenter or a cloud environment to monitor network connectivity and application performance.

    Enterprise Nodes include a new custom monitor feature which allows organizations to deploy their own monitoring code and reuse existing scripts to monitor virtually any type of application or service (VoIP, SNMP, Databases, LDAP, Twitter Sentiment, etc.). Enterprise Nodes include robust security features andcan be installed and fully functional in minutes.

    “Close proximity to end-users is critical for accurate monitoring of their digital experiences. Catchpoint’s monitoring infrastructure is the industry’s broadest in terms of sheer number, geographic expanse, amount of data generated (synthetic and real user), and node types,” says Daoudi. “Our customers have an unsurpassed range of flexibility and options to meet their monitoring needs, including our unique ability to offer insight into cloud or other third-party elements, moving them toward optimal availability and performance.”

    Find more information on Cloud Nodes (here) and Enterprise Nodes (here).

    About Catchpoint

    Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

  • Catchpoint Bundles Proactive Synthetic Monitoring Capabilities With Free Real User Monitoring

    Combined Tools Give Customers Automatic Access to the Most Comprehensive, Actionable Digital End-User Experience Performance Data Sets

    NEW YORK–(BUSINESS WIRE)–Catchpoint™, the digital experience monitoring (DEM) expert, announced today that effective immediately, all customers will receive access to the company’s Real User Monitoring (RUM) solution along with their existing proactive Synthetic Monitoring as one unified Software as a Service (SaaS) platform.

    “Coupled together, synthetic and real user data provide the most unified and complete picture of end-user experience for our customers to understand and optimize their web performance (speed, availability, and reliability) and accelerate time to insight,” says Mehdi Daoudi, CEO, Catchpoint. “Our RUM capabilities leverage many of the same key features as our Synthetic Monitoring, including the ability to measure real end-user performance from anywhere in the world; rich analytics enabling faster, more accurate issue resolution; and business-impact analysis. Our Dataviews capabilities empower customers to create various data preparation models, allowing them to spend time optimizing their digital experiences rather than wasting time filtering and optimizing queries or hiring expensive consultants.”

    Catchpoint continues to innovate in the RUM space with the introduction of two powerful features relying on an algorithmic approach: Outage Analyzer, which learns from historical traffic patterns to predict outages, and User Engagement Estimator which helps both business and IT understand the impact of proposed changes on performance and conversions by simulating “what-if” scenarios. Catchpoint also leverages its scalable RUM ingestion platform to extend beyond web pages and into single page apps, mobile apps, IoT, and infrastructure telemetry.

    “Catchpoint’s RUM tool stands out from all others that we evaluated because it allows us to send our own custom metric from the page to our portal, enabling us to see what the actual customer experience looks like from different parts of the world. In the past, data has loaded more slowly on the page than we would like, from regions like APAC and South America,” says Alpesh Shah, Senior Manager, Application Development, AppNexus. “Catchpoint RUM helps us better understand latency by providing a more granular view of its cause, whether it’s an application or ISP, or something we can improve within our own network.”

    Catchpoint’s RUM tool captures real end-user interaction data once site visitors enter a site or application, enabling customers to identify their most critical landing pages and conversion paths and prioritize these for performance optimization. The RUM solution allows customers to correlate bottlenecks identified by synthetic monitoring to real end-user behavioral outcomes (for example, transaction abandonments).

    Catchpoint’s RUM complements its leading Synthetic Monitoring solution which proactively measures the speed and availability of APIs, web, and mobile applications from over 750 global locations on the internet backbone, broadband, last mile, mobile and cloud. Customers can also deploy Synthetic Monitoring on-premise to monitor their digital workforce toolsets such as Salesforce, Office 365 and Workday, where performance issues can become enterprise productivity bottlenecks. Customers can achieve faster time-to-value by implementing their monitoring strategies in minutes, giving them round-the-clock assurance that their digital properties and services are consistently available and fast.

    “Our decision to provide a Real User Monitoring solution for free to all our Synthetic Monitoring customers as part of one platform is a very natural step,” continues Daoudi. “Our company prides itself on providing the most extensive data and analytics for both synthetic monitoring and RUM in one unified platform. Our customers will have a stereo vision into their end-users’ experiences by combining synthetic monitoring data – which proactively detects and preempts technical problems affecting the digital delivery chain – with RUM data, which quantifies the bottom line impact.”

    More information can be found here: https://www.catchpoint.com/real-user-monitoring/

    About Catchpoint

    Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

    Contacts

    The Medialink Group for Catchpoint:
    Kristina LeBlanc, 508-930-5636
    kristinawleblanc@gmail.com
    or
    Frank Cioffi, 415-893-1570
    frankc@medialinkgroup.com

  • Catchpoint Releases Free Benchmarking Service to Provide Competitive Performance Comparisons Across Industries

    New York, NY – (April 23, 2018) Catchpoint™, the digital experience monitoring expert, today announced that its new free benchmarking service is now available, allowing any organization to gain a glimpse into the performance (speed, availability) of its website, mobile site or web applications compared to industry-specific leaders.

    “One of the biggest challenges facing IT teams is establishing benchmarks for their digital performance,” says Mehdi Daoudi, CEO and Co-Founder, Catchpoint. “How are you supposed to set goals and know what needs to be improved without first knowing where you stand against the competition? This service will establish these baselines for all organizations as they strive to improve key performance indicators and thus their digital customer experience.”

    Catchpoint’s benchmarking service addresses the growing complexity of modern digital service delivery systems, measuring and providing snapshots of real-time performance data across key metrics including DNS response, server response, webpage load time and more. Catchpoint will also provide industry-specific benchmarking reports on a quarterly basis to further help organizations better understand web performance trends within their respective industries.

    Catchpoint is purpose-built for digital transformation initiatives, giving organizations an accurate view of the end-user digital experience combined with artificial intelligence (AI)-enabled analytics to precisely and proactively identify and fix issues before end users are impacted.

    “Performance standards and challenges can vary from industry to industry,” says Daoudi. “By providing more data and context to organizations, this benchmarking service will help them understand their own performance in relation to their industry standard and identify areas in need of improvement, ultimately helping drive their business success and be part of the customer-centric IT changes happening.”

    About Catchpoint

    Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.