Tag: catchpoint

Expanded digital experience management capabilities include first-ever end-user self-help to optimize employee experiences and dramatically improve productivity and satisfaction.

(New York, USA) – October 29, 2020 – Catchpoint™, the leader in Digital Experience Management, today announced the release of its new Employee Experience Monitoring solution, allowing companies to proactively identify and fix device, application and network problems encountered by a global and distributed workforce. Additionally, these new capabilities will help first-level IT staff to quickly troubleshoot individual and enterprise-wide problems without unnecessary ticket escalations and employee frustration.

“The sudden shift to remote work has put huge pressure on IT teams that are now responsible for delivering reliable and consistent experience to employees distributed in home “offices,” with variable and often unstable internet connections. This has amplified the need for more proactive approach to monitoring. By the time an employee has to make a call to complain that they “lost connection to email” or that they “could not connect to video conference with an important client,” is too late. Productivity is gone and employee morale is diminished,” said Mehdi Daoudi, CEO of Catchpoint. “First and foremost, our new Employee Experience Monitoring helps companies proactively identify and resolve issues quickly and before employees are impacted, hence increasing their productivity in this new era of work.”

Unlike other monitoring solutions, Catchpoint Employee Experience Monitoring combines real-time endpoint analytics, global user sentiment data and full-stack active (synthetic) monitoring approaches. IT teams now have access to the broadest data set and deeper insights designed to address the challenges and demands of today’s remote workers’ digital experience. Additionally, Catchpoint is the first to offer the end-user self-help to remediate challenges improving the employees’ overall experience with the networks, devices and applications they rely on.

“When you’re managing a company’s IT environment, it’s not good when users are telling you systems are down. We want to get in front of issues before they become problems. Catchpoint helps us stay ahead of poor end-user experiences.” Pete Charlton, IT AVP for TMNA Services

Traditional monitoring solutions attempt to measure end-user experience by collecting data from either the network or the device. Catchpoint monitors end-user experience by starting at the endpoint and then providing in-depth visibility into the application, network and device. Catchpoint Employee Experience Monitoring capabilities:

• Enable end-users to self-remediate with a new desktop application that shows device and network health with recommendations to how to resolve issues
• Empower IT teams to resolve remote employee issues like VPN performance
• Proactively monitor digital employee experience from your end-user devices with expanded synthetic measurements
• Deliver a single platform for proactively solving problems highlighting immediate issues that need attention

The new Employee Experience Monitoring solution is part of Catchpoint’s Digital Experience Monitoring SaaS platform and it is available immediately. It is backed up by Catchpoint’s award winning (Stevie Award winner in 2018, 2019 and 2020) 24/7 support that is included in the solution for no additional cost.

Additionally, Catchpoint Endpoint Monitoring was just named a Strong Performer by Forrester Research in The Forrester New Wave™: End-User Experience Management, Q4 2020. Demonstrating, in our opinion, the continued focus on delivering end-to-end visibility to ensure employees and end-user have the best possible experiences.

For more information about Employee Experience Monitoring attend the live virtual event Remote CTRL: Adapting IT to your Distributed Workforce on Thursday, November 12, 2020 at 11AM EST and visit Catchpoint on the web.

Also released, free user sentiment monitoring solution to provide vendor visibility and speed up outage recovery

(New York, USA) – May 12, 2020 – Catchpoint™, the leader in next-generation Digital Experience Monitoring (DEM), today announced it has added ‘user sentiment’ to its advanced monitoring platform, combining Synthetic, Network, Endpoint and Real User Monitoring capabilities, making it the most comprehensive digital experience monitoring (DEM) platform available. This new integrated capability provides enterprises with broader insights into the overall health and performance of all their digital services and applications, ensuring excellent user experiences.

“In this rapidly expanding global digital economy, companies must deliver great user experiences to their customers and employees to be commercially successful. Business success is synonymous with high quality of user experience. For that reason, improving that experience is a top business priority,” said Mehdi Daoudi, CEO of Catchpoint. “User sentiment is all about monitoring and analyzing what users say and feel about your service, so it’s a critical component of DEM. With the integration of user sentiment into our platform, companies can now leverage the most complete telemetry, to increase visibility and context, resulting in fewer blind spots and a faster way to resolve digital performance degradation.”

Blog: Integrating User Sentiment into the Digital Performance and User Experience Monitoring

APM and other network monitoring tools mostly ignore the user and the last mile of a digital transaction. The quality of the user experience is the ultimate measure of success of the digital performance of a company. Measuring it requires the collection and analysis of multiple sources of telemetry. By monitoring user sentiment, alongside Synthetic, Network, Endpoint and Real User Monitoring, enterprises can cast a broad telemetry net and listen to the opinions and feelings of their customers as they are consuming digital services and apps.

“Customer and employee experience and the performance of our applications is critical to our success. Delivering the best experience possible requires that we have a complete view of the user experience,” said Samy Senthivel, Senior Digital Enterprise Monitoring Services Manager at Autodesk, Inc. “A missing piece of the monitoring puzzle from vendors has been user sentiment data. Having this analysis baked into Catchpoint’s platform will help us optimize the user experience, quickly solve performance issues and improve business performance.”

Launch of WebSee

Additionally, Catchpoint announces WebSee.com a free resource that leverages the same user sentiment capabilities designed to help organizations and users respond to, and better deal with, service outages. WebSee collects and analyzes global user sentiment data that is then verified by Catchpoint’s platform. Users can self-report issues with a website directly on the site or download a Catchpoint browser extension, which collects user metrics for any web app, and can report these metrics in real-time. This free solution is delivered through three core capabilities:

1. User sentiment analysis: Collects and analyzes global user sentiment data
2. User self-reporting: Users can self-report outages or performance issues directly on the WebSee site or via a free browser extension
3. Verified by Catchpoint: Significant outages or performance degradations reported by users will be verified by Catchpoint and will be reported on WebSee.com

Availability:

• Catchpoint DEM platform customers will have access to the new user sentiment capability in mid-summer 2020.
• com is available now for anyone.
• WebSee browser extension will be available in the Google App Store within the next few days.

Connect with Catchpoint

Twitter: @Catchpoint

LinkedIn: https://www.linkedin.com/company/catchpoint/

Connect with WebSee.com

Twitter: @websee_com

LinkedIn: https://www.linkedin.com/company/websee-by-catchpoint/

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify and validate user and application reachability, availability, performance and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com

Tony Ferrelli joins as Vice President, leading IT Operations, advancing Catchpoint’s IT operational excellence

(New York, USA) – May 07, 2020 – Catchpoint™ the leader in next-generation Digital Experience Monitoring (DEM), today announced the appointment of Tony Ferrelli as Vice President of Technology Operations. In his role, Tony will oversee the design, delivery, maintenance, operations, and support of Catchpoint’s Global Monitoring Infrastructure.

More than 450 global enterprises rely on Catchpoint’s ever-expanding global monitoring infrastructure of over 850 monitoring locations, spanning over 85 countries around the globe. This unique infrastructure operates reliably and securely 24/7. Tony and his organization will spearhead the management and operations of all Catchpoint monitoring data centers, supporting Catchpoint’s expanding corporate strategy, delivering stable, secure, and reliable operations.

“We are excited to have Tony and his expertise and deep network operations knowledge. As we continue to expand our footprint globally and offer more network visibility, his wealth of experience in data center, internet infrastructure technology and network peering, will be a key component to our future growth. Adding Tony rounds out our extensive executive team bench and will help us maintain our category leadership in the months and years ahead at Google’s Scale,” says Mehdi Daoudi, CEO and co-founder of Catchpoint.

Tony is a 25-year Internet industry veteran who has served in various Network Engineering and Operation leadership roles, including Google and DoubleClick and will report directly to Catchpoint CIO and co-founder Dritan Suljoti.

“Catchpoint is at the cutting edge of internet and user experience monitoring technology. Internet services, systems and infrastructure are becoming more sophisticated and complex,” said Tony Ferrelli. “I am excited to oversee and further advance this innovative and expanding global monitoring platform. Having more eyes in more places than any other internet monitoring vendor offers Catchpoint a unique advantage in today’s digital world. We will continue delivering the most reliable, secure, and stable platform that all our global customers rely on for their business operations.”

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify, and validate user and application reachability, availability, performance, and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com/

New Advanced Border Gateway Protocol Monitoring Combines with Domain Name System, Traceroute, Enterprise and Endpoint Monitoring, Enabling Companies to Maximize Their Digital Performance

New York, NY – (October 17, 2019) Catchpoint™, the leader in next-generation Digital Experience Monitoring (DEM), today announced Network Insights, an out-of-the-box network visibility solution that addresses a major visibility gap for IT teams responsible for delivering high performing digital services to customers and employees.

Network Insights combines new Border Gateway Protocol (BGP) monitoring with existing Domain Name System (DNS), Traceroute, Enterprise and Endpoint monitoring to provide full visibility into all network layers. This proactive network monitoring solution allows enterprises to eliminate blind spots created by the unstoppable migration of apps and services to the cloud and increasing use of the internet to deliver services to customers and employees.

Traditional network monitoring products aimed at legacy data center deployments are simply incompatible with modern digital delivery chains. They rely on expensive physical probes and appliances to collect and analyze network traffic.  In contrast, Catchpoint’s Network Insights offers enterprises instant network visibility, without deploying probes, appliances, software consoles or complex agents. The return on investment is immediate.

This immediate customer ROI and instant visibility is possible thanks to Catchpoint’s unique approach to monitoring. Network Insights is powered by Catchpoint’s Global Monitoring Network, the industry’s largest and most diverse monitoring infrastructure, deployed in more than 825 backbone, broadband, wireless, cloud, and last mile locations around the globe. This allows teams to proactively detect network-related issues and identify their root causes quickly from any geography where their end users are located, decreasing mean-time-to-repair (MTTR) and mean-time-to-detect (MTTD), therefore protecting the end-user experience.

“Cloud, SaaS and the Internet are incredible digital transformation enablers, but they create huge visibility gaps as enterprises are losing direct control of infrastructure and applications,” says Mehdi Daoudi, CEO and co-founder of Catchpoint.

“The network is often the culprit for degraded digital performance and network engineering teams need insights to understand how the network is affecting customer and employee experiences and, equally important, gain actionable data for improving performance. Integrated visibility across the end user, the application and the all network components can now finally provide the comprehensive network level view our customers require.”

Catchpoint’s Network Insights consists of the following four components:

• BGP Monitoring: BGP is a protocol that manages how packets are routed across the internet via the exchange of information between edge routers.  Changes in BGP routes – either through malicious attacks or human error – can negatively affect service availability, directly impacting end users. Catchpoint’s advanced BGP monitoring quickly detects problems such as route hijacks, policy configuration issues, route flaps and peering issues, and surveys route health and events such as announcements or withdrawals.
• DNS Monitoring: Catchpoint is the only vendor to offer two types of DNS monitoring: DNS Direct and DNS Experience. DNS Direct tests directly query name servers to provide availability data and ensure the responses delivered are accurate. DNS Experience tests emulate recursive nameservers to measure latency and availability of servers in the DNS resolution chain.
• Traceroute Monitoring: Powered by the most widely distributed testing infrastructure in the industry, this feature provides visualizations of the network path (including multi-cloud and hybrid cloud environments) from all over the globe with automated systems (AS) and router granularity. This allows teams to collect data from every hop so they can pinpoint root causes quickly. Understanding what is causing latency and/or packet loss helps network teams quickly solve router issues or peering problems to reduce end-user impact.
• Enterprise and Endpoint Monitoring: Catchpoint Enterprise nodes are deployed within the enterprise network and provide bidirectional detection of performance problems with on-prem hosted applications or degraded employee experiences. Complementary to this, Catchpoint’s Endpoint monitoring reaches all the way into the employee device, collecting and analyzing from the employee’s browser and workstation, eliminating what is often the final visibility gap. Both provide the ability to run continuous traceroutes to collect and analyze network data.

“The proactive approach offered by Network Insights allows customers to not only prevent end users from experiencing network-based service outages, but also quickly rule out network issues during the triangulation phase, when every second counts,” continues Daoudi. “Alternative monitoring approaches, which don’t address problems at all network layers and only capture end-user performance data from a limited number of geographies or vantage points, lead to far too many performance blindspots.”

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify, and validate user and application reachability, availability, performance and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com/.

New York, NY – (September 25, 2019) Catchpoint™, the leader in next-generation Digital Experience Monitoring (DEM), today announced three new appointments to its executive team. Nik Koutsoukos is Catchpoint’s new Vice President of Product Marketing; Bill Eastman assumes the role of Vice President, Solution Engineering; and Josh Delisle has been appointed Vice President of Global Business Development.

“The addition of Nik, Bill and Josh to our team rounds out our extensive bench and will help us maintain our category leadership in the months and years ahead,” says Mehdi Daoudi, CEO and co-founder of Catchpoint.

Nik Koutsoukos is a 25-year veteran with extensive experience in marketing, product management, strategy development and GTM execution. He was previously Vice President of Product Marketing at Riverbed Technology, a position he held for over five years. Prior to Riverbed, Nik held senior-level positions at Empirix, Crossbeam Systems (acquired by Blue Coat) and 3Com. He is based in Catchpoint’s Boston office and reports to Catchpoint CEO Mehdi Daoudi.

“Managing customer and employee digital experiences is more business critical and at the same time much more difficult than ever before, with services and applications more widely distributed and with end-user performance expectations very high and growing,” comments Nik Koutsoukos. “Catchpoint’s monitoring platform is purpose-built to cope with this growing complexity as our solution is as distributed as the services and end users it monitors. I am excited about the opportunity to help customers benefit from the value Catchpoint can deliver.”

Bill Eastman is a solution engineering expert, having led teams in network (NPM), application (APM) and digital experience (DEM) monitoring. Bill was previously Director of Solutions Engineering, West, at Riverbed Technology. Before this, Bill was Associate Vice President, Solutions Engineering, at OPNET Technologies. Bill is based in Boise, Idaho and reports to Chief Revenue Officer Tim Blunt.

“Digital Experience Monitoring is vital to ensure customer and employee success and brand integrity,” says Bill Eastman. “Recent internet instability shows how essential it is that organizations monitor their services from everywhere, including cloud, backbone, and last mile. Catchpoint’s eyes-everywhere approach enables our customers to be proactive and see how their applications are performing wherever end users are located.”

Josh Delisle is an experienced sales leader with a demonstrated history of working in the information technology and services industry. Previously, he had been Director of Sales and North American New Business at Oracle; VP of Sales at FlowTraq, a Riverbed company; and VP of Worldwide Sales at CustomerGauge.  “As demand for Catchpoint’s solutions increases  worldwide, I am excited to help the company scale its world-class sales organization,” notes Delisle, who is based in Bedford, New Hampshire and also reports to Chief Revenue Officer Tim Blunt.

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify, and validate user and application reachability, availability, performance and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com/

New Backbone, Last Mile, Cloud Vantage Points Challenge Cloud-only Industry Trend; Monitoring End-User Experiences with Less Noise and Greater Accuracy

New York, NY – (August 13, 2019) Catchpoint™, the leader in next-generation Digital Experience Monitoring (DEM), today announced a further expansion of its Global Monitoring Network, the largest, most diverse network of locations in its category, to 825 locations extensively covering backbone, broadband, cloud, last mile and wireless infrastructure.

Catchpoint’s ongoing expansion, with 75 nodes added in 2019, highlights its commitment to improving digital experiences by monitoring from as many geographic, network and infrastructure vantage points as possible. This approach runs counter to some performance monitoring vendors which track user experiences only from public cloud locations.

“The breadth and diversity of our infrastructure make us the system of record for end user experience telemetry. Our expansive footprint is necessary to protect and advance enterprise customer and employee digital experiences,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “Organizations are facing an increasingly diverse and mobile user base, requiring a solution which can support that scale. Catchpoint is committed to the growing need for ‘more eyes in more places’ because limiting monitoring locations to the public cloud does not reflect real user presence and behavior.”

Now covering 200 cities worldwide, Catchpoint focused its recent deployment of new monitoring nodes in Mexico and China. Catchpoint now has a total of 140 nodes in mainland China, comprising 16 percent of its global footprint – vital as businesses increasingly target the Chinese market.

Powered by its advanced synthetic and real-user solutions for both customer and employee experience monitoring, Catchpoint offers organizations a unique advantage with more monitoring locations in geographic proximity to end users.

“Other monitoring tools are looking at things internally and are reactive. With its expansive node network, Catchpoint represents the User Experience and allows us to proactively identify problems before they impact our customers,” says Gary McKay, Director of Agile Service Delivery at Somos, the leader in registry management and data solutions. “Catchpoint alerts us to the first sign of trouble for all of our products. Without their backbone nodes, we would miss issues that could disrupt our customers’ experience.”

In addition to monitoring critical backbone locations, Catchpoint’s 133 public cloud locations offer the largest regional cloud provider coverage, with nodes on AWS, Google, Oracle, Tencent, AliCloud and others. New cloud nodes were added in Mumbai, Dubai, Stockholm, Sydney, Johannesburg and other locations in Europe and the United States.

DEM Transition Program: Catchpoint underpinned its global monitoring commitment with the recent announcement of its DEM Transition Program, following Dynatrace’s news of retiring their Gomez and Keynote products. The program provides free and seamless migration for companies looking to adopt next-generation DEM with the automation, scalability and velocity demanded by modern organizations. As part of Catchpoint’s white-glove services, customers receive best-in-class support with a dedicated customer success manager who will work closely to develop and execute a monitoring migration strategy. Customers may also receive some monetary relief in certain circumstances.

For a complete list of nodes, visit: https://www.catchpoint.com/global-node-network .

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. In a digital economy, enabled by cloud, SaaS and IoT, applications and users are everywhere. Catchpoint offers the largest and most geographically distributed monitoring network in the industry – it’s the only DEM platform that can scale and support today’s customer and employee location diversity and application distribution. It helps enterprises proactively detect, identify, and validate user and application reachability, availability, performance and reliability, across an increasingly complex digital delivery chain. Industry leaders like Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline trust Catchpoint’s out-of-the box monitoring platform, to proactively detect, repair, and optimize customer and employee experiences. Learn more at www.catchpoint.com/