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Category: Features

  • ServiceNow Acquires DotWalk to Gain AI for App Testing

    ServiceNow Acquires DotWalk to Gain AI for App Testing

    ServiceNow today revealed it has acquired DotWalk to gain an artificial intelligence (AI)-infused application testing capability that runs natively on its software-as-a-service (SaaS) platform.

    Joe Davis, senior vice president for platform engineering at ServiceNow, said that testing capability will be made available free of charge to all organizations that build custom applications on the company’s platform.

    The number of custom applications being built on the ServiceNow platform has risen sharply since the start of the pandemic. Many organizations have taken advantage of the low-code tools provided by ServiceNow to build a range of applications that use the company’s SaaS applications as a foundation. That approach enables them to more quickly build applications that drive a wide range of digital business transformation initiatives.

    Davis said ServiceNow is committed to enabling organizations to improve the quality of those applications using a DotWalk testing capability that eliminates the need for developers to build and run tests themselves or for organizations to hire dedicated application testing teams.

    ServiceNow

    ServiceNow decided to acquire DotWalk because the company built a testing platform using machine learning algorithms specifically for the ServiceNow platform, noted Davis. The DotWalk tools also analyze logs in the background to identify and validate error sources that can arise during any application upgrade process.

    While there are a large number of professional developers that build applications on the ServiceNow platform, the company is also trying to encourage more so-called citizen developers to build applications. The challenge is many of the end users building applications lack an appreciation for design, security and what it takes to make sure an application scales as more users employ it. Testing tools infused with AI should make it easier for developers, regardless of experience, to build enterprise-class applications.

    Of course, professional developers will also benefit from AI-infused testing tools. Many developers have a tendency to cut short the application development process as they rush to meet application delivery deadlines. The end result, however, is that an application must be updated almost immediately after it has been deployed in a production environment. Testing tools that make use of AI will enable professional developers to more easily run tests they don’t have to build and then maintain, said Davis.

    One way or another, the number of custom applications built on SaaS platforms will increase as organizations digitize more processes. In the last year, more organizations have become adept at extending these platforms using a wide range of low-code tools that automate many aspects of application development. A significant percentage of those organizations are now also adopting DevOps best practices to better manage the pace at which those applications are developed and deployed.

    In the meantime, it’s too early to say precisely how AI will transform application testing. However, one thing that is certain is that even as the number of custom apps grows, applications will be more thoroughly tested before being deployed in a production environment.

  • DevOps Teams Struggling to Keep Secrets

    DevOps Teams Struggling to Keep Secrets

    A growing number of organizations are suffering security incidents related to exposed secrets in DevOps CI/CD pipelines, according to a recent ThycoticCentrify report.

    The study paints a troubling picture: Only 5% of survey respondents said most of their development teams use the same secrets management processes and tools.

    The incidents run the gamut, from secrets published in the clear in public cloud code repositories to insecure third-party code to vulnerabilities in the organization’s own code or configurations.

    The problem is often made worse by security teams not knowing what to protect because development teams have their own cloud infrastructure or the ability to create internet-facing applications directly without security teams’ knowledge.

    “The reason why we see so many security incidents related to exposed secrets in DevOps is that using hardcoded passwords and keys is the easy path to getting things to work,” said Joseph Carson, chief security scientist and Advisory CISO at ThycoticCentrify. “We need to make it just as easy for DevOps to use secrets vaults so even when secrets get compromised they are no longer usable, valid or expired.”

    Carson said moving away from persistent privileges to just-in-time, on-demand privileges will reduce these types of misconfigurations and attacks.

    “Unfortunately, many developers continue to use hardcoded passwords or static keys that, when compromised, allow an attacker to gain control of the application resulting in either data exposure, ability to change the application configuration or move laterally around the network,” he added.

    John Bambenek, principal threat hunter at Netenrich, said the fundamental problem is that when organizations go to agile and DevOps, they remove all friction to moving code quickly—and that almost always includes removing security.

    “That means security is inherently reactive instead of being embedded into engineering, and that’s assuming security even knows what to protect in the first place,” he said. “It’s the natural consequence of removing security from the equation and expecting that it’ll just work on the backend. That approach hasn’t worked for decades; a JIRA board isn’t going to suddenly fix that problem.”

    From Carson’s perspective, secrets management is the ability to move away from hardcoded passwords or static keys to just-in-time privileges or one-time-use passwords so even when comprised they cannot be used.

    “Many privileged access management solutions that protected privileged access for years have extended functionality to developers to help move the value into DevOps so they can manage credentials for applications, databases, CI/CD tools and services without causing friction in the development process,” he said.

    Approaches like privileged access security helps enable API-as-a-service and provides instant availability of secrets, SSH keys, certificates, API keys and tokens.

    Secrets Management

    Bambenek added the problem isn’t choosing a secrets management process or tool, but rather that they aren’t in place at all.

    “Pick something that will keep keys and secrets out of public cloud repositories that developers will use that allows for quick and easy rotation of keys as the need arises,” he said. “The most important thing is that it’s the same tool everywhere that operates in a near-invisible process for developers. Four decades of software vulnerabilities have taught me that if you rely on the developers to do the secure thing, you’ll consistently be disappointed.”

    One Wrong Step

    Davis McCarthy, principal security researcher at Valtix, pointed out developers are not security practitioners by trade.
    “Developers are building new ideas, and no good idea comes without experimentation,” he said. “Experimenting with a new technology stack may lead to misconfigurations that unintentionally expose data.”

    McCarthy said shared SSH keys between users create a larger attack surface, and users will store secrets differently creating multiple attack vectors.

    If one user’s endpoint becomes compromised and their SSH keys are exfiltrated, it’s difficult to know what the first mitigation steps are. Between insider threats and malware, the wrong step could lead to a breach.

    “Whereas a software engineer may hold great knowledge of secure coding methodologies, web application attacks and encryption, they are still focused on executing their craft,” he said. “Organizations that do not build security into the development life cycle create a systemic risk that leads to failures in best practices.”

    McCarthy added organizations can centralize and embed secrets management into the tools already in use in CI/CD pipelines by creating an inventory, auditing it and frequently rotating secrets to sensitive environments.

    Bambenek said the short answer is to make sure the infrastructure of CI/CD pipelines is centrally managed and controlled without the ability of engineering teams to ‘roll their own.’

    “No security control will remain intact if someone can pick their own tools without any real governance,” he said. “CI/CD processes don’t require engineering teams to manage the backend of the deployment pipeline which means someone can ensure those functions are in place to begin with.”

  • Logz.io Extends Open Source Observability Platform

    Logz.io Extends Open Source Observability Platform

    Logz.io has enhanced its observability platform to include both unified dashboards and support for distributed tracing to monitor service performance enabled by the open source Jaeger agent software being advanced under the auspices of the Cloud Native Computing Foundation (CNCF).

    At the same time, Logz.io is making available a preview of an anomaly detection capability that leverages machine learning algorithms to build an artificial intelligence (AI) model to monitor data.

    The company has also added support for OpenSearch, a fork of the open source ElasticSearch software project that is no longer available via an Apache license. OpenSearch was created by Amazon Web Services (AWS) and Logz.io as an alternative search engine.

    Finally, Logz.io has added a security event management capability that makes it easier to classify, prioritize and collaborate on mitigation of cyberattacks as they are discovered.

    The Logz.io observability platform is entirely based on open source software. In addition, the company has made contributions to enhance both Jaeger and the OpenTelemetry project, including contributing an OTEL Span Metrics Processor that makes it easier to aggregate metrics.

    Logz.io CEO Tomer Levy said that, in general, it’s still early days as far as observability is concerned. As a concept, observability traces its lineage to linear dynamic systems. Observability at its most basic level measures how well internal states of a system can be inferred from knowledge of its external outputs. The overall goal is to make it easier to query machine data in a way that enables DevOps teams to proactively discover the root cause of issues before they cause further disruption. That’s a major advance over monitoring platforms that typically only provide predefined metrics to identify when a specific platform or application is performing within expectations. The issue, however, is most IT teams really don’t know what questions to ask to take full advantage of an observability platform, said Levy.

    However, as more organizations are exposed to observability platforms, it will become easier to advance both DevOps and DevSecOps as more platforms continue to leverage AI to provide remediation capabilities and automate processes based on the massive amounts of data collected via these platforms, said Levy. There is simply no way the average IT team will be able to manage all the microservices being strewn across a distributed computing environment without the aid of an AI model trained using observability data, he added.

    As DevOps continues to evolve, it’s more than likely that the best DevOps engineers are not going to want to work for organizations that have not invested in some form of observability. The odds of being consistently successful as a DevOps engineer decline sharply as IT environments become more complex.

    On the plus side, it should soon become a lot easier as the overall level of application instrumentation increases to manage those complex environments and to do so at a level of scale that doesn’t require a small army of DevOps engineers.

  • Top 10 DevOps Things to Be Thankful for in 2021

    Top 10 DevOps Things to Be Thankful for in 2021

    Thanksgiving has been observed in the U.S. since 1861 and was officially designated as an official holiday in 1863 by president Lincoln. Of course, the tradition itself traces its lineage to the early days of the Pilgrims.

    This past year, of course, has been one of recovery from a pandemic that caused the deaths of millions of people around the world. Vaccines have saved the lives of countless more, so there is much to be thankful for despite all our recent trials and tribulations. In that spirit, there are more than a few things for DevOps professionals, in particular, to be thankful for this year starting with:

    Digital business transformation: Organizations of all sizes have had to adjust their business models because of both major changes in buyer behavior and an ongoing supply chain crisis. DevOps teams are at the core of any major digital business transformation initiative, so the demand for DevOps expertise continues to outstrip the available supply. Going forward, it’s been predicted we’ll see more digital transformation in the next 10 years than in all the last 40 years combined. The vast majority of those initiatives would never see the light of day if it were not for the expertise of developers and engineers working hand-in-hand to build and deploy applications faster than ever.

    Low-code platforms: As the demand for applications to drive digital workflows spiked in the wake of the pandemic, professional developers relied more on low-code platforms to decrease the time required to build an application. While many complex applications will still be built using procedural code, it’s clear not nearly as many applications could have been deployed without relying on low-code platforms to build them. It remains to be seen how many of the next generations of low-code applications will be built by so-called citizen developers that may soon be flooding DevOps pipelines with application code.

    Microservices: As an architecture for building applications the core concept of employing loosely coupled services together to construct an application goes all the way back to when service-oriented applications (SOA) were expected to be the next big thing in the 1990s. Microservices have, of course, been around for several years themselves. However, with the rise of containers as a software artifact for building microservices, it’s only now becoming apparent that building an application constructed using microservices not only takes less time but is easier to maintain and also more resilient.

    Observability: As a concept, observability traces its lineage to linear dynamic systems. Observability in its most basic form measures how well the internal states of a system can be inferred based on knowledge of its external outputs. In the past year, a wide range of IT vendors introduced various types of observability platforms. These make it easier for DevOps teams to query machine data in a way that enables them to proactively discover the root cause of issues before they cause further disruption. That’s a major advance over monitoring platforms that typically only provide predefined metrics to identify when a specific platform or application is performing within expectations.

    Biden’s executive order: In the wake of a pernicious attack against IT service management software from SolarWinds, the Biden administration published a sweeping executive order that requires federal agencies to implement a wide range of security best practices. Foremost among them is guidance concerning the security of software supply chains; which resulted in many organizations reviewing their entire software supply chain to make sure similar breaches will not occur.

    DevSecOps: As an extension of any DevOps best practice, DevSecOps generally describes an overall shift left in terms of making developers more responsible for application security. While still in its relative infancy, DevSecOps is starting to gain traction as DevOps and cybersecurity teams look to bridge a cultural divide that is as wide as any in IT. The ultimate goal is to deliver more secure applications without reducing the speed at which they are being built and deployed.

    GitOps: At its core, GitOps is an operational framework that takes DevOps best practices used to automate application development and extends them to infrastructure. The basic idea is that the configuration software created to manage infrastructure-as-code is just another software artifact to be stored in a Git repository. The approach provides a means for IT teams to achieve a continuous delivery goal that, more than a decade after DevOps best practices were defined, remains elusive. It’s still early days as far as GitOps best practices are concerned, but this has been the year when GitOps become part of the mainstream DevOps conversation.

    Kubernetes: Simultaneously one the most powerful and most complex IT platforms ever to come down the proverbial enterprise IT pike, Kubernetes has emerged as a de facto standard for building and deploying container applications that can more efficiently scale up and down as required to consume IT infrastructure. The challenge (and the opportunity) now is to make Kubernetes much more accessible to mere mortal IT administrators that typically don’t have the programming skills of a site reliability engineer (SRE) and which are both hard to find and retain.

    GraphQL: Employed as a query language for application programming interfaces (APIs), GraphQL provides a more efficient means of accessing data than the REST APIs that have been employed by developers in the past. Originally developed by Facebook, GraphQL adoption is still in its infancy but it’s clear APIs based on GrapQL will one day be as plentiful as REST APIs. That’s especially critical for microservices-based applications that rely on APIs to access data across a highly distributed computing environment that requires a more efficient means for transferring data.

    Venture and Wall Street capital investments: Investment firms are helping fuel DevOps advances as they continue to make capital available for companies vying for their share of a market that is expected to see compound annual growth rates of 24.7% through 2026. There will, of course, eventually be a wave of consolidation as merger and acquisition activity inevitably ensues. In the meantime, however, there is a wide range of DevOps technologies that might not otherwise be as broadly adopted if it were not for all the cash being poured into DevOps companies.

    The most important thing, of course, is that so many DevOps professionals are still here to build and deploy applications. It’s been a trying year for all concerned; however, as the pandemic crisis continues to recede, we can all be thankful for the opportunities that lie ahead.

  • SAP Extends Developer Tool Portfolio

    SAP Extends Developer Tool Portfolio

    At an online SAP TechEd conference this week, SAP announced it has added additional low-code/no-code tools to the SAP Business Technology Platform (BTP) to enable both professional and citizen developers to build applications that invoke application services provided via the company’s cloud platform.

    The effort to increase the number of custom applications invoking those services revolves around a no-code development and automation platform dubbed SAP AppGyver, launched this week, and an existing set of low-code tools dubbed SAP Business Application Studio that the company also enhanced. SAP Process Automation, a robotic process automation (RPA) platform for automating workflows, is also being previewed.

    JG Chirapurath, chief marketing and solutions officer for SAP BTP, said the goal is to make it easier for organizations to build applications faster using tools that provide higher layers of abstraction through which they can invoke, for example, backend RPA and AI services via an application programming interface (API). SAP makes it possible to achieve that goal via an SAP BTP platform it provides to IT teams. The BTP platform allows teams to build applications that can be integrated with SAP application services running on a public cloud or managed by SAP on behalf of the customer. In either case, the goal is to make it possible for developers to spend more time building business logic versus building and maintaining integrations, he said.

    As part of the effort, new capabilities were also added to the SAP Conversational AI service and the company has promised to launch a personalized recommendation service based on a neural network.

    At the same time, the company also revealed it has updated the SAP Integration Suite for SAP BTP to provide access to additional prepacked integrations that are available on the SAP API Business Hub.

    In addition, the company said by the end of this year it plans to make the SAP Integration Suite available on the Google Cloud Platform alongside support it provides for other public clouds.

    Finally, a revamped training site, dubbed SAP Learning, will make it simpler for developers to advance their skills.

    The challenge SAP application developers are trying to navigate is determining which business processes are best served using packaged cloud applications versus ones that require actual customer code. The number of processes packaged in a suite of enterprise resource planning (ERP) applications has greatly expanded over time. With each successive update, ERP platform providers such as SAP identify new processes that could be beneficial to the bulk of their customers. For example, the processes that organizations use to track invoices and issue payments are all pretty much the same. It doesn’t make a lot of sense to write a custom application to manage a set of tasks that are already well-defined within a packaged application.

    Custom application development is typically where organizations have an opportunity to differentiate themselves. After all, if every organization is relying on the same core processes provided by a packaged application vendor, there is no real difference from one organization to the next. Custom applications, on the other hand, built using no-code or low-code tools or procedural code written by developers, should either be used to extend a workflow in some way an application doesn’t or should be used to create an application that provides a sustainable competitive advantage. That challenge—and the opportunity—is first identifying those processes and then finding the simplest way to build and maintain the applications that drive them.

  • Netlify Acquires OneGraph to Integrate GraphQL APIs

    Netlify Acquires OneGraph to Integrate GraphQL APIs

    Netlify this week announced it has acquired OneGraph, a provider of a platform that simplifies the integration and management of application programming interfaces (APIs) based on the GraphQL query language.

    At the same time, the company is committing $1 million to sponsor open source projects and setting aside $10 million for a Netlify Jamstack Innovation Fund that will help drive the development of emerging technologies. Those technologies will be consumed via the platform the company created based on Javascript, APIs and a markup language (referred to as Jamstack) to accelerate web application and website development. Rather than becoming investors in those companies, Netlify intends to make those funds available to advance the development of technologies that benefit the overall community.

    Fresh from raising an additional $105 million in funding, Netlify CEO Matt Biilmann said Netlify is committed to an ecosystem through which developers will be able to consume a wider range of services via both REST and GraphQL-based APIs. OneGraph will provide the core foundation for adding support for GraphQL to the Netlify platform, he noted.

    Overall, Netlify is trying to reduce the friction that developers encounter building web applications and the sites they run on, added Biilmann. That’s becoming especially critical as developers increasingly build microservices-based applications that invoke APIs to consume backend services that are made available via the Netlify platform, he added.

    Earlier this year, the company made available Netlify Build Plugins that provide DevOps teams with a set of continuous integration/continuous delivery (CI/CD) workflows for building websites and web applications. Designed to be launched from within a Netlify platform, those plugin makes it possible to build a web application or website that can be launched directly from within a Git repository.

    The overall Jamstack philosophy enables DevOps teams to separate the development of frontends and backends of websites and applications. That approach is agnostic as far as any specific JavaScript framework is concerned, but it does define a way to automate the build process for a web application or website.

    A recent survey of more than 3,000 Jamstack developers published by Netlify finds one-third of survey respondents have worked on sites serving millions of users over the last year. Nearly two-thirds of survey respondents (62%) work outside the tech industry, including in advertising and marketing (21%), media and publishing (14%), education (14%), financial services (13%) and business support and logistics (13%). Well over a third (38%) work for a technology company. About a quarter (26%) have more than 10 years of experience. Top Jamstack benefits cited by all types of developers are performance, uptime, speed of development, security, compliance and avoiding vendor lock-in, the survey found.

    Jamstack is, of course, not the only framework for building web applications and the sites they run on. DevOps teams are increasingly being tasked with building a much wider range of external applications to drive digital transformation initiatives that are typically built using some type of JavaScript framework. The next big DevOps challenge, of course, is that as the number of applications being built continues to increase, so does the number of applications that need to be maintained and continuously updated.

  • Kyndryl Aligns with Microsoft in the Cloud

    Kyndryl Aligns with Microsoft in the Cloud

    Following its spinout from IBM, Kyndryl has allied with Microsoft to increase the scope of IT services it provides on the Azure public cloud.

    Stephen Leonard, leader of global alliances and partnerships for Kyndryl, said that as part of this initiative, Kyndryl will be expanding the scope of the services it provides to both organizations building and deploying applications as well as those looking to migrate existing applications to the Microsoft Azure cloud.

    Over time, Kyndryl will expand its cloud services to include additional public clouds as part of a larger effort to enable organizations to embrace a hybrid cloud approach to enterprise IT that spans multiple on-premises and cloud computing environments.

    In the meantime, as part of the first partnership established by Kyndryl, the two companies are committing to providing services to address data modernization and governance, security and application workloads infused with artificial intelligence (AI) capabilities. The two companies also plan to establish a co-innovation lab. Microsoft is also committing to establishing a Kyndryl University for Microsoft.

    Leonard said given the overall shortage of IT expertise, more organizations than ever are relying on external IT services to, for example, accelerate application development. Kyndryl plans to work with those organizations to best evaluate where specific classes of application workloads might best be deployed, he noted.

    It’s become increasingly clear that more organizations are attempting to integrate third-party IT services within DevOps workflows. In some cases, that means standardizing on an opinionated DevOps workflow defined by the IT services provider. In other cases, the IT services provider is focused on a specific task such as securely provisioning infrastructure on behalf of developers.

    Regardless of the approach, however, DevOps workflows are evolving into a team sport made up of both internal and external IT professionals that are trying to bridge the cultural divide that always exists between different organizations. Which IT services provider organizations ultimately select often has as much to do with how flexible they are from a cultural perspective as much as it does their technical expertise.

    For its part, Microsoft is counting on IT services providers such as Kyndryl to increase the total number of workloads running on its cloud. Now that Kyndryl is independent of IBM, it is free to establish partnerships that previously would have been more complex to navigate.

    Of course, it’s up to each organization to determine the degree to which they prefer to work with a larger IT services provider versus a smaller rival that may specialize in one specific area or that is simply a better fit for a smaller company. The one thing that is certain is that as IT continues to become more complex, it’s not feasible for organizations to hire all the IT talent they require on a full-time basis. Organizations will need to carefully evaluate when it makes more sense to consume certain IT services as a function provided by someone else versus attempting to hire and retain talent to maintain that service themselves.

  • Nvidia/ARM Wavering | Google Outage Outrage | Backblaze IPO on Fire

    Nvidia/ARM Wavering | Google Outage Outrage | Backblaze IPO on Fire

    Welcome to The Long View—where we peruse the news of the week and strip it to the essentials. Let’s work out what really matters.

    Nvidia Can’t be Allowed to Buy Arm

    First up this week: Nvidia’s faltering attempt to buy Arm: Regulators around the world are alarmed by the idea. And now the UK—the legal home of the company—has taken the next step, which could nix the deal.

    Analysis: RISCy home for ARM

    This matters because ownership of the ARM ISA and the core designs would be a huge strategic stick to beat Nvidia’s competition with. Arm doesn’t make chips—it licenses technology to Nvidia and many of its competitors—AMD, Apple, Broadcom, Samsung and Qualcomm, to name but five. So this deal really shouldn’t go through, regardless of Nvidia’s fluffy PR reassurances.

    ARM chips aren’t just found in 99% of smartphones, but are an increasing fixture in the datacenter—especially where “performance per Watt” is important. They’re even found in exascale iron, including the Riken Fugaku, the world’s fastest supercomputer.

    Helen Thomas: Nvidia faces tough Arm wrestle

    It is one thing for a regulator to give your deal a thorough going-over. It is another for it to imply publicly that your assurances [aren’t] credible. … Nvidia got both from the UK’s Competition and Markets Authority. … The CMA’s full phase 1 report doesn’t make for easy reading.
    …
    The transaction, which was announced in September 2020, is bogged down in regulatory reviews around the world: … Arm’s “neutral” business model has always made it a difficult acquisition. … Arm licenses its designs to other chipmakers, providing scope to restrict rivals’ access.
    …
    Arm was a political talking point in 2016, when its sale to SoftBank … was waved through with embarrassing ease. There is now a much more muscular political take on UK national security concerns with a particular focus on tech.


    But if it’s owned by a Japanese company, why is the UK getting involved? Glad you asked—Aighearach answers:

    What did they buy? Shares of a UK company. … Then it is a UK company! … Buying shares is buying ownership, but it doesn’t move the company to another jurisdiction.
    …
    This blathering about “sold to a Japanese firm” is getting old.


    Nvidia claims, “The transaction will … boost competition and innovation.” Falmari finds that hilarious:

    Did Nvidia’s spokesperson previously work as a stand-up comedian? Because as jokes go, “boost competition” is a whopper. [Do you think] that’s what a company like Nvidia wants—to boost the competition?

    Google Cloud Outage has Ripple Effect

    Google’s load balancers all went offline for two hours on Tuesday. Aside from the knock-on Google Cloud failures, DevOps tools such as BigCommerce, Datadog, Deno, Discord, Egnyte, Evernote, Linear, Netlify and Toggl were reported to be affected. But perhaps the worst impact was felt by the poor, unfortunate users of Pokémon GO.

    Analysis: Paralysis

    In theory, putting all your eggs in one basket is okay—so long as that basket can reliably stop your eggs smashing on the pavement. But this isn’t the first time we’ve seen Google Cloud issues such as this; I can’t imagine it’s the last.

    Steven J. Vaughan-Nichols: Google glitch triggers major internet outage

    The result? Many of us have seen 404 errors when trying to get to some of our favorite web pages. … There appears to be more major sites having problems than not.
    …
    The specific problem seems to be with the GCP load balancers. These, working with Google’s Cloud Delivery Network (CDN) [are] designed to stop website failures and Distributed Denial of Service (DDoS) attacks by putting your website behind a single anycast IP.


    Are you feeling a touch of déjà vu? jeffbee, too:

    This is a sort of repetitive outage for Google. They’ve wiped out the GSLB configs before.

    A year ago there was also that big outage where they blanked out the whole Gmail delivery config and started rejecting all mail. … Config safety is not their strong suit.


    The #3 IaaS provider won’t get to #2 if it keeps this up. Here’s u/totopapa:

    I’m trying to convince my company to switch from AWS to GCP but an outage like this one is definitely a showstopper.

    Backblaze IPO Burns Brightly

    Backblaze is now NAS:BLZE. In its first week, the stock jumped 60%.

    Backblaze is well known for its tiny-margin consumer backup product and its open-source “storage pod” hardware—but is less well known for its DevOps-focused “B2” cloud storage service.

    Analysis: Can it Avoid Death-by-Packrats?

    Backblaze is trying to grow this newer DevOps business, without losing its classic consumer chops. But many of its former competitors have essentially dumped their “unlimited” offerings—it’s the old tragedy-of-the-commons problem.

    Jordan Novet: Backblaze [goes] public on small valuation and minimal funding

    In an era of blockbuster market debuts preceded by astronomical private financing rounds, Backblaze … a cloud service for backing up data … is a throwback to a time when sub-billion-dollar companies routinely went public to raise capital and build their profile … to win the trust of customers.
    …
    Backblaze shares climbed 24% in their debut on Thursday and another 12% on Friday, lifting the price to $22.31 and giving the company a market cap of around $650 million. … By the standards of its peers, Backblaze is a micro-cap.
    …
    One of Backblaze’s competitors is Amazon, the world’s fourth most valuable U.S. company. … Backblaze currently stores two exabytes of data — that’s 2 million terabytes — and has a half-million paying customers.


    Donovan Jones: Backblaze Targets $100 Million IPO

    The firm provides cloud-based storage services to small businesses and individuals worldwide. BLZE has grown revenue and gross profit impressively through the 2020 pandemic period and the IPO appears fairly valued, so is worth a close look.
    …
    The firm’s financials show strong revenue and gross profit growth. … The firm’s dollar-based net revenue retention rate for 2020 was 114%—a solid result. … The market opportunity for providing cloud-based storage services to small businesses and individuals is large and expected to grow at a material rate. … As for valuation, compared to partial competitor Dropbox, management is seeking the same Enterprise Value/Revenue multiple. [However] the combined revenue growth rate and EBITDA percentage rate … was 3% as of June 30, 2021, so the firm needs improvement in this regard.


    But there’s a long way to go, opines John Kozubik (aka rsync):

    Of the ~500,000 customers, 70,000 are B2 customers and 430,000 are “backup” customers—which are flat-rate “unlimited” users. … Roughly 85% of the user-base are paying $7/mo for “unlimited backup.”
    …
    These flat-rate users are very fickle and price-sensitive. … Roughly 85% of the user-base are paying $7/mo for “unlimited backup.” … It’s a fools errand to pursue this market and I assume the pivot to B2 was to build something more sustainable with a much higher price and usage ceiling.

    The Moral of the Story: Success is a journey, not a destination


    You have been reading The Long View by Richi Jennings. You can contact him at @RiCHi or tlv@richi.uk.

    Image: Kristin Wilson (via Unsplash)

  • Cortex Expands Microservices Catalog to Improve Collaboration

    Cortex Expands Microservices Catalog to Improve Collaboration

    Cortex, a provider of a catalog for tracking the ownership of microservices, today announced it has added a service creation capability that enables developers to use templates to scaffold new services in five minutes.

    In addition, the company has added a Cortex Teams offering that improves collaboration across teams of developers working on interdependent microservices.

    Fresh from raising an additional $2.5 million in funding, Cortex claimed it has increased its customer base by a factor of 10 since initially launching last May. Those customers include Rappi, Grammarly and 8×8.

    Cortex CTO Ganesh Datta said the company’s microservices catalog makes it simpler for teams of developers, DevOps engineers and security professionals to collaborate at a time when software development is becoming more complex. While microservices-based applications are easier to update and generally more resilient than monolithic applications, composing an application based on interdependent microservices created by different development teams can be more challenging to build and maintain.

    In some cases, organizations can even discover that different teams within their organization have built redundant microservices. Part of the reason that occurs is many IT teams still rely on spreadsheets to keep track of what microservices are being built and which ones are already deployed in a production environment.

    Cortex, in contrast, automatically imports data residing in developer tools to surface who within an organization is responsible for maintaining which microservices. A Cortex dashboard also enables DevOps teams to see which developers are on-call in the event of an unexpected incident as well as monitor and track the latency rate microservices are experiencing and which vulnerabilities have yet to be remediated.

    At the core of the platform is Cortex Query Language (CQL), a domain-specific language that allows DevOps teams to define granular rules that can be applied to, for example, on-call rotations, security vulnerabilities, package versions, service level objectives (SLOs) and the overall health of the microservice. Engineers can employ code in the form of YAML files to set reliability standards across teams and types of services.

    Grades can also be assigned to specific microservices based on associated metrics. That approach allows DevOps teams to apply gamification techniques using a scorecard to encourage developers to continuously improve their microservices. That capability makes it apparent to other developers which microservices can be most reliably employed.

    It may be a while before microservices-based applications dominate the enterprise landscape. Monolithic applications will be running in production environments well into the next decade. However, many of those monolithic applications are essentially being converted into a larger microservice that other applications can invoke via application programming interfaces (APIs) before being eventually being re-engineered into a set of logically connected microservices.

    The one thing that is clear, however, is that as the number of microservices expands, it becomes more difficult to determine precisely what capabilities are already available to highly distributed application development teams.

  • Are You Feeling the Hiring Crunch?

    Are You Feeling the Hiring Crunch?

    After years of experience, we can now definitively say one thing about information technology: There is always a hiring crunch, and it will always be better soon.

    I first noticed this trend in InfoSec years ago. Everyone was short-staffed and looking for available candidates. Everyone wrote their recruitment text like there was no shortage and they could ask for the moon and everyone was certain that this temporary staffing shortage would end soon.

    It didn’t. It still hasn’t. And it has spread. DevOps in general, development in particular are acting exactly the same these days. And it’s not going to get better.

    So, my advice? If you absolutely must have a person, write your recruitment copy to reflect the actual skills you must have. No bells and whistles, no “We always include…” no “But what if we…” Hire for what you need. Or hire with an eye to training what you need. And offer competitive pay. No one here will argue that IT is underpaid, but when there is a shortage of people, or more are leaving than coming in, then the cost of employees goes up. That’s just the way it is. If you are only hiring the ones you must have, then you can afford to pay them a bit more.

    Meanwhile, invest in even more automation. Let’s face it; again, we can learn from InfoSec. They are doing more with less staff—even if “more” is not “everything that everyone wishes they could”.  They have at least partially conquered their staffing woes by increasing the use of automation. DevSecOps is automating even more of the space, so we really will eventually get over the InfoSec staffing shortage.

    We can do this for all of IT, too—just follow their lead. Invest in automation, take the risk and turn on automated actions. Start small, but get started. Relatively high turnover and lower qualified applicant counts are likely to be the status quo for the foreseeable future, so automating processes as much as possible is not taking away jobs at this point, it is improving response in light of a lack of people for the available jobs.

    So, to sum up:

    • Hire when you can, but be focused. Don’t ask for experience in all three big cloud providers if you’re looking for an Azure person. Don’t ask for fifteen years of experience in Go for that entry-level position. Be realistic, be laser-focused and get the person you need in.
    • Train when you can’t hire. Let’s face it, there are going to be people who are massively familiar with application security but who have never done DevSecOps specifically or never used your DevSecOps solution. Train them—whether they are internal or hired with an eye toward training.
    • For non-critical, long-term needs, explore automation options. That includes both things that are being done manually today and things that are not being done at all. Find a way to get it done in the absence of hiring someone.

    And keep rocking it. You are already getting the job done—I’m just recommending ways to stay on top of it and deliver more while you try to find the additional people you need. A balance of automation and hiring will help you sleep at night and make the rest of the org certain that IT is on the ball.