Category: Features

  • Okta Makes No-Code Integration Tool for Identity Platform Available

    Okta Makes No-Code Integration Tool for Identity Platform Available

    Okta today made generally available an Actions Integration capability that makes it possible to integrate third-party tools without having to write any code.

    Shiven Ramji, chief product officer for Okta, said this no-code integration capability for the Okta Customer Identity Cloud extends a simpler approach for managing secrets that is invoked via an application programming interface (API).

    At a time when more responsibility for application security is being shifted left toward developers, the Okta Customer Identity Cloud is gaining traction as an alternative for managing secrets more securely, noted Ramji. Rather than developers attempting to manually verify the identity of end users, it becomes easier to manage identity flows within the context of a larger application development workflow using a cloud service, he added.

    In addition to giving developers access to Actions Integration, Okta is also making third-party integrations developed by partners available via the Auth0 Marketplace. The goal is to encourage providers of application development tools to build integrations that development teams can simply download when needed, said Ramji.

    It’s not clear how much influence developers are exerting over how identity is managed as more organizations embrace DevSecOps best practices for building and deploying applications. Regardless of approach, the overall state of application security should continue to improve as developers embrace new methods of managing identity within their applications. One of the issues that frequently creates a security breach is when developers forget to remove secrets created during the application development process before an application is deployed in a production environment. Cybercriminals today routinely scan for secrets that have been inadvertently stored as text within an application.

    Lees clear is the degree to which developers may opt to update existing applications to take advantage of identity management services that can be invoked via an API or whether they will opt to switch to a cloud service for only new applications.

    One way or another, organizations of all sizes will need to find a way to make it easier for developers to manage identities across multiple applications. There is often a tendency to ascribe responsibility for managing identities to development teams without always providing access to a set of tools to manage the process. In about half of the instances in which organizations adopt Okta Customer Identity Cloud, the decision is made by developers, said Ramji. Many of those developers discover the Okta service when they are building a proof-of-concept for their application, he added.

    The other half of the time the decision is made by more senior leaders on behalf of an entire development team, said Ramji. In some of those cases, organizations are even going to far as to create a team of specialists for managing identities across a portfolio of applications, he noted.

    The core issue, as always, is determining how much time and effort developers will want to spend on identity management versus writing business logic code. All things considered, most developers are going to find it a lot more convenient to invoke an API to access a cloud service versus setting up and maintaining a vault full of application secrets on their own.

  • The API Economy: Increasing Potential to Monetize Public APIs

    The API Economy: Increasing Potential to Monetize Public APIs

    API-first strategies are becoming more commonplace throughout today’s digital strata. APIs connect microservices architectures, power new digital transformations and help development teams avoid reinventing the wheel for common functions. And although most are built to connect internal components, studies indicate a movement toward more externalization and monetization of public APIs.

    Over three-fourths of developers now view participating in the API economy as a priority for their organization or plan to prioritize it soon, found Rapid’s newly released 2022 State of APIs report. The survey, which surveyed hundreds of professional developers, also uncovered a modest increase in companies seeking to generate direct revenue from APIs.

    Below, we’ll review some intriguing statistics from the Rapid report and consider the major takeaways technology professionals should consider in the year ahead.

    API Reliance Increases

    Reliance on APIs is rising across the board. Over 62.6% of developers reported relying on them more in 2022 than in 2021. Internal APIs help avoid development duplication and third-party APIs can quickly integrate standard functionality related to payments, messaging, geolocation, data sharing and many more areas. For example, ChatGPT has demonstrated the power of standard APIs to deliver advanced AI/ML to the masses in a programmatic way.

    As a result of this interest, the majority of organizations now consider participating in the API economy as a top priority. And as an organization grows larger, its reliance on APIs is likely to increase. A full 40% of the largest companies surveyed reported having more than 250 internal APIs. Nowhere is this more prevalent than in financial services. This finding makes sense, given how APIs can automate payments and underpin the open banking movement.

    In terms of who is using APIs, it’s most commonly full-stack or backend developers, the report found. One intriguing factoid is just how much of this work is now dominating developers’ time. Impressively, 65.5% of developers reported spending ten hours or more working with APIs in their job; 14.5% of them said that work takes up all of their time.

    In terms of design styles, various standards are used throughout the web development sphere. Yet REST is still king—69.3% of engineers used REST in production. REST is followed by webhooks, WebSockets, AsyncAPI, serverless and FaaS, SOAP, GraphQL, Kafka and gRPC, in descending order of popularity. Across the board, these statistics showed a steady increase from last year.

    Of note is that most APIs are built for internal purposes. These often wrap a database or provide open access to an internal microservice. Private use cases are by far the most common approach; according to the report, 75.1% of respondents worked on internal APIs. These findings aligned with other industry reports, such as the Postman State of the API Report, which found that, in 2022, 58% of API initiatives were private.

    Third-party APIs (53.9%) and partner-facing services (48.9%) trailed behind internal APIs in popularity. Interestingly, while internal use cases have remained steady, both partner and public-facing strategies have increased since last year. While the growth was a modest 5% for most sectors, partner-facing APIs in some industries grew by nearly 10%.

    Spotlight on Monetization

    Many still view APIs as operational glue for internal data or connecting partner services. Yet, the possibility of monetization through self-service developer portals shouldn’t be overlooked—countless API-first startups are actively gaining traction and funding. And monetizing this power is seen as a holy grail to some unicorn-chasing VC funds.

    Most APIs are purely for in-house internal integrations and are typically not externalized to the outside world for profit. However, this is slowly changing. In fact, 42.6% of organizations are now monetizing APIs, representing an increase of about 5% from 2021.

    As one may have guessed, financial services are leaders in monetizing their external APIs. The telecommunications industry is also noticeably active in monetization, too. Furthermore, with size comes increased monetization potential—about half of the companies with a large footprint of ten or more internal or external APIs also monetized them.

    API Economy in 2023

    Looking to the future, most anticipate more reliance on APIs across sectors — 69.2% expect to rely on APIs even more in 2023. Yet, organizations will have to grapple with particular hurdles in this newfound landscape. For example, a cloud skills gap might bar some groups from realizing the benefits of an API strategy. Other concerns include ungoverned sprawl, authorization concerns, shadow APIs and escalating attacks on public-facing endpoints. Also, some organizations are still determining how to best secure and scale their use of new styles, like GraphQL.

    A standards-based approach that applies platform-wide governance will likely be necessary to maintain an efficient yet stable API footprint. To meet these high quality standards, testing is nearly universally applied—92.7% of those surveyed test their APIs or plan to do so. The most common tests ranged from functional testing to integration testing, acceptance testing and performance testing.

    The Rapid 2022 State of APIs report received 850 responses from over 100 countries. For more insights, readers can view the complete results here.

  • Five Great DevOps Job Opportunities

    Five Great DevOps Job Opportunities

    DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted to better serve our audience.

    Our goal in these challenging economic times is to make it easier for DevOps professionals to advance their careers. Of course, the pool of available DevOps talent is still relatively constrained, so when one DevOps professional takes on a new role, it creates an opportunity for others.

    The five job postings shared this week are selected based on the company looking to hire, the vertical industry segment and, naturally, the pay scale offered.

    We’re also committed to providing additional insights into the state of the DevOps job market. In the meantime, for your consideration:

    Indeed.com

    Virtuoso
    Fort Worth, Texas
    Senior Cloud Infrastructure Engineer
    $140,000 to $160,000

    Monster.com

    Ness USA
    Stony Brook, New York
    Lead DevOps Engineer (AWS)
    $130,000

    LinkedIn

    Deloitte
    Phoenix, Arizona
    DevOps Specialist Senior
    $125,000 to $209,000

    SimplyHired

    Hewlett-Packard Enterprise
    Remote
    DevOps Engineer
    $110,000 to $150,000

    ZipRecruiter

    USAA
    Multiple Locations
    Public Cloud Infrastructure Engineer – Midlevel
    $89,200 to $160,600

  • FAA Ground Stop due to Technical Debt? | Don’t Do DIY Crypto!

    FAA Ground Stop due to Technical Debt? | Don’t Do DIY Crypto!

    Welcome to The Long View—where we peruse the news of the week and strip it to the essentials. Let’s work out what really matters.

    This week: The FAA’s NOTAM database gets corrupted, and Threema shows why DIY cryptography is bad. (more…)

  • Meet the DevOps Dozen² 2022 Honorees

    Meet the DevOps Dozen² 2022 Honorees

    We are proud to announce the DevOps Dozen² 2022 honorees. For the past eight years, the DevOps Dozen Awards have celebrated the most outstanding individuals and companies in the DevOps community and their remarkable contributions to the industry. These honorees have demonstrated their leadership and commitment to our community during the past year.

    Congratulations to all those nominated and to the honorees. All of your hard work and dedication are greatly appreciated.

    Without further ado, here are the DevOps Dozen² 2022 honorees:

    DevOps Dozen Community Awards

    1. Best DevOps Industry Implementation

    OJA DevOps Transformation and Implementation

    2. Best DevOps Survey/Analysis/Research

    GitLab 2022 Global DevSecOps Survey

    3. Best DevOps-Related Video Series (video)

    DevOps Toolkit

    4. Best DevOps-Related Audio Podcast Series

    Grafana’s Big Tent

    5. Best DevOps Book/eBook of the Year

    Purple Book

    6. Top DevOps Evangelist

    Dan Garfield

    7. Best DevOps Transformation (non-vendor)

    Natura Cloud & DevOps Center of Excellence

    8. Best DevOps Event of the Year

    2022 DevOps Enterprise Summit

    9. Most Innovative DevOps Open Source Project

    Backstage

    10. DevOps Executive of the Year (non-vendor)

    Idit Levine

    11. Best DevOps Presentation of the Year

    “Journey from 100’s of Pipelines to a Single Pipeline Ecosystem” by Ali Ravji and Prashant Parekh

    12. Best DevOps.com Article of the Year

    What A Dev Wants

    DevOps Dozen Tools and Services Awards

    1. Best End-to-End DevOps Tool/Service

    Harness Software Delivery Platform

    2. Best DevOps Repo/GitOps Tool/Service

    Red Hat OpenShift GitOps

    3. Best CI/CD Tool

    CloudBees CI

    4. Best Value Stream Management Tool

    ConnectALL

    5. Best Observability Solution

    Nobl9 Platform

    6. Best DevSecOps Solution

    JFrog Advanced Security

    Veracode Continuous Software Security Platform

    7. Best Testing Service/Tool

    Digital.ai Continuous Testing

    8. Best Kubernetes Platform/Service

    Red Hat OpenShift

    9. Best Cloud-Native Security Solution/Service

    Aqua Platform

    10. Best DevOps for Mainframe Solution

    Open Mainframe Project Zowe

    11. Best DevOps for DataOps/Database Solution

    Liquibase

    12. Best New DevOps Tool/Service Provider

    BMC Compuware zAdviser DORA Metrics dashboard

    The honorees will receive both digital badges and physical trophies celebrating their achievements.

    Winners were chosen from among the finalists with general public voting counting for 40% of the final total and our judges’ selections for 60% of the weighted total. The panel of judges went through thousands of votes to choose the winners in each category—it was not an easy task. Many thanks to our judges for making the hard calls and to everyone who has supported the DevOps Dozen² Awards by nominating candidates and voting.

    For more information, please visit the DevOps Dozen² Awards website and stay tuned for the DevOps Dozen² 2023 Awards.

  • Devs Increasingly Rely on IaC to Manage Multiple Clouds

    Devs Increasingly Rely on IaC to Manage Multiple Clouds

    A survey of more than 300 DevOps professionals conducted by Firefly, a provider of a platform for automating cloud provisioning, found that more than a third of organizations (36%) have allocated the equivalent of two or more full-time engineers per month to writing infrastructure-as-code (IaC) templates.

    A full 82% are also deploying the templates within the context of a DevOps pipeline, with 68% reporting more than half of their cloud instances are now managed using IaC tools, according to the survey. A total of 27% reported they are now managing every aspect of IT as code.

    The challenge is that 61% of respondents also admitted they can’t automatically detect configuration drift over time, with more than a third (35%) spending days or weeks remediating IaC templates. Well over half of respondents (56%) said they are also retrofitting existing cloud instances using IaC tools.

    Cindy Blake, vice president of marketing for Firefly, said this issue is likely to become more challenging to address as the number of clouds in use continues to increase. The survey found 44% of respondents already use multiple cloud providers. Overall, 42% reported having more than 10 cloud accounts.

    The top IaC benefits identified by survey respondents are improved efficiency (75%), increased reliability (55%) and easier compliance (52%) and simpler troubleshooting (49%).

    Not surprisingly, the survey identified knowledge (46%) followed closely by complexity (43%) as the top challenges organizations face when using code to manage cloud infrastructure. Factors increasing complexity included cost and complexity (70%), followed by security (61%).

    In addition, only 14% of respondents reported that all their engineers are IaC literate. More than a third (36%) said they only have one IaC-literate engineer. As a result, many organizations are now attempting to navigate IaC bottleneck issues that could be alleviated if they relied more on automation that can be integrated within a continuous integration/continuous delivery (CI/CD) platform, noted Blake. She added that many organizations are already allocating too much engineering time to manually writing IaC templates.

    Those manual efforts often result in misconfigurations that are easily exploited by cybercriminals, added Blake. Many developers using IaC tools such as Terraform have had little to no cybersecurity training, so the odds they will make a mistake are high.

    At a time when more organizations are focused on the productivity of DevOps teams and ensuring the integrity of software supply chains, there is a clear need to automate processes that increasingly span multiple clouds. More organizations than ever are employing multiple clouds to ensure application availability in the wake of a series of outages over the past few years, Blake said.

    Regardless of the motivation, multi-cloud computing is here to stay. Developers opt for different clouds based on the performance capabilities they can provide for various classes of workloads. There may be one cloud platform that runs the bulk of the workloads, but the number of organizations that have standardized on a single cloud are comparatively few. The issue is finding the best way to manage multiple clouds that doesn’t require as much manual effort so organizations can reduce the total cost of managing IT environments.

  • Broadcom Survey Reveals Spike in VSM Adoption

    Broadcom Survey Reveals Spike in VSM Adoption

    Value stream management (VSM) is gaining traction as organizations look to find ways to engage customers more efficiently via digital business transformation initiatives.

    A survey of 500 executives, IT and business leaders conducted by Dimensional Research on behalf of Broadcom published this week found 39% of respondents implemented a VSM platform with another 16% having some equivalent capability. Another 31% said their organizations is moving in the direction of adopting a VSM platform. A total of 60% of respondents indicated that they will be using VSM to deliver products in 2023, with 95% of organizations that have adopted VSM also engaged in digital transformation.

    Laureen Knudsen, chief transformation officer for Broadcom, said the primary goal is to close the divide that has emerged over the years between software development teams and the rest of the business. More than two-thirds of respondents (68%) reported there are disconnects between the business and software development.

    Overall, the Broadcom survey identified increasing customer value (58%), improving product quality (55%), reducing costs (51%), adding more customers (50%, increasing profits (49%) and increasing speed to market (45%) as the top strategic issues organizations face in 2023.

    The top benefits derived from investing in VSM were increased transparency (42%), improved organizational alignment (39%), faster solutions to customers (38%), data-driven decision-making (37%) and improved access to data (36%).

    VSM traces its lineage back to lean manufacturing methods, which called for each step of a manufacturing process to be continuously measured. As software development has evolved and organizations realize how dependent they are on software, there is a growing appreciation for the value of monitoring things such as the impact of missed software development deadlines on the business. At their core, VSM platforms aggregate DevOps metrics and then match them to a set of key performance indicators (KPIs) defined by business leaders. Once those metrics are gathered and correlated, organizations can apply advanced analytics. The goal is to apply algorithms and other forms of predictive analytics that will enable organizations to more easily identify the precise impact software development processes have on the business.

    Knudsen said the survey makes it clear a lack of discipline when it comes to software engineering now needs to be addressed as organizations realize how dependent they are on applications to engage customers. Many organizations have, for example, adopted flawed approaches to agile development that wind up creating chaos across the software development life cycle, she noted.

    Many organizations, for example, are unsure how much time development teams are spending on retiring the technical debt accrued within legacy applications versus actually working on developing new applications, Knudsen added.

    Business conditions tend to change rapidly, so aligning software development with corporate goals is difficult. Nearly three-quarters (72%) of respondents said they are frustrated by the state of the business and constant changes to strategy. Digital business transformation initiatives, however, will require organizations to adopt a more structured approach to software engineering, said Knudsen.

    The issue, of course, is the pace at which businesses are already being digitally transformed. The accelerated pace requires almost immediately re-engineering software development processes for them to succeed.

  • Predict 2023: Stand and Deliver

    Predict 2023: Stand and Deliver

    It’s that time of year again—the New Year’s ritual: Time to predict the big trends in your world for the new year. By now you have probably seen dozens of headlines, articles, videos and interviews telling you what big trends will shape the coming year. Here at Techstrong Group, our Predict virtual event is built around this New Year’s ritual. This year, Predict is January 12, 2023 and, not to blow our own horn, but I think it is our best Predict event yet.

    What sets this event apart? Well, we have a real Techstrong Research team now headed up by Mike Rothman and Mitchell Ashley who are leading this year’s Predict event. We will have four tracks: DevOps, cybersecurity, cloud-native and digital transformation. Each track will kick off with either Mitchell or Mike presenting a Techstrong Research trends report for that market.

    After the trends report, there will be a keynote panel featuring some of the top thought leaders in each of these fields. This will be followed by other sessions that explore what this upcoming year has in store. Many of these sessions will be streamed live on January 12, 2023 and allow for audience questions and input.

    But wait—there’s more! One session I am really looking forward to features John Willis and Damon Edwards live at Techstrong Group Studios giving us their personal predictions for 2023. John and Damon need no introduction to the DevOps community. This should be a great session, so don’t miss it. I am also moderating two great panels; one is with C-level executives from CloudBees, JFrog and GitLab and Kohsuke Kawaguchi (KK), the creator of Jenkins and co-CEO of Launchable. The other panel features my friend Emmet Keefe of Insight Ignite who has his finger on the pulse of the digital transformation market.

    The best part? We’ll have a live chat available so you can interact with the speakers and network with your fellow attendees. And you can register and attend Predict 2023 for free. That’s right—this analyst-led, daylong virtual interactive event is free. Don’t wait! Head over right now and register here.

    Another highlight will be the announcement of our DevOps Dozen winners at the event. This year, the DevOps Dozen broke all of our previous records for both nominations and community votes. It has been quite a tough job selecting the winners from such incredible submissions and nominations.

    I haven’t even mentioned the amazing cybersecurity sessions hosted by Mike Rothman or the sessions covering the cloud-native vision with Mitchell Ashley and digital transformation with Mike Vizard. There is just so much great insight you won’t want to miss.

    A big thank you to all of the sponsors, panelists and speakers who help us make this event a true standout. If you want to get a head start on learning about big trends for 2023 and how they’ll impact cloud-native, cybersecurity, DevOps and digital transformation, check out these articles and register for Predict 2023 on January 12, 2023. We hope to see you there! 

     

  • 5 GraphQL Trends to Watch in 2023

    5 GraphQL Trends to Watch in 2023

    The GraphQL query language had a big year in 2022. We witnessed its increase in production use cases, solving overfetching and underfetching concerns that plagued traditional API integrations. GraphQL can significantly improve usability, aggregate multiple services and optimize how data is ported from system to system.

    Yet, GraphQL is also prone to new security concerns. And as attacks on APIs continue to increase and grow in sophistication, an increased security focus will undoubtedly be required to avoid vulnerabilities. The coming year will likely also see architects grappling with their GraphQL maturity as they consider how best to scale its use across an organization and its various stakeholders.

    Below, we’ll consider where the tides are flowing for GraphQL in 2023. These forecasts are informed by my coverage in 2022 and reports from within the web development community.

    1. Increased Production Use

    A full 62.6% of developers reported relying on APIs more in 2022 than they did in 2021, according to RapidAPI’s State of APIs report. As the number of APIs in use expands, we will undoubtedly see more GraphQL examples. GraphQL is popular due to its usability and flexibility which outweighs traditional integration points. Studies showed it is primarily used for exposing internal data, although partner and public use cases are not uncommon.

    Representational state transfer (REST) remains a dominant style for modern APIs. According to Postman’s 2022 State of the API report, 89% of developers use REST. GraphQL is in fourth place at 38%, superseded by webhooks (35%) and SOAP (34%). Although usage remains small in comparison, it’s steadily gaining traction and will continue to expand.

    2. Unifying Disparate APIs

    GraphQL helps expose fields in an easily consumable manner. But it’s also good for aggregating disparate microservices into a unified schema. As such, it is often used as a meta layer that combines multiple REST services, databases and even GraphQL schemas. For the time being, it appears that REST has staying power. And it’s unnecessary to migrate all REST services to GraphQL. Looking to the future, it is more likely to be adopted as a layer on top of existing REST APIs.

    Combining multiple backend services under the hood and exposing them in a unified schema creates a more usable, localized interface that frontend developers can work from. In the future, GraphQL might become a meta layer for more organizations, increasing the discovery of internal services and helping teams reuse internal microservices.

    3. Supergraphs and Subgraphs

    As mentioned above, GraphQL is used not only to combine legacy REST services but also to combine multiple GraphQL schemas. Some call this a graph of graphs—or a supergraph. A supergraph that combines multiple GraphQL schemas would offer unparalleled developer experience in that engineers can access many services from the same endpoint.

    However, there’s a downside to centralizing with a unified graph. Different internal teams or partners might only need access to a particular set of functions. Giving the entire schema to every person who walks through the door would be TMI, not to mention a potential security risk that breaks the rule of least privilege. So, the idea of a subgraph has gained traction. A subgraph is an Apollo concept, but the theory could certainly be applied in other implementations. In the future, we’ll likely witness more use cases that use subgraphs to help federate a supergraph across an organization, helping segment a graph to specific stakeholders’ needs.

    4. Turning on GraphQL Security Controls

    As of 2022, less than half (43.2%) of GraphQL implementations have disabled query introspection. Disabling field suggestions and introspection are means to reduce the risks of public GraphQL exposures. As GraphQL security best practices become more apparent, these numbers will likely become more commonplace. Other security controls, such as implementing query timeouts, query rate limiting and query cost analysis, can also help curb potential malicious behaviors.

    As we’ve covered before, security by obscurity is not enough to protect GraphQL. Yet, many native GraphQL security and performance directives go unused. Besides turning on these advanced features, new tooling is coming to market that could harden GraphQL. Security vendors continue to add support for GraphQL, making its protection more accessible for non-security engineers.

    5. Managing GraphQL at Scale

    GraphQL has arisen in some large production use cases in recent years, helping developer usability at GitHub, boosting productivity at Netflix and aiding Shopify’s API strategy. These case studies proved its usefulness in large enterprises. But how do we effectively scale GraphQL across a massive organization?

    The concepts of supergraphs and subgraphs are ways to help scale it across a company. But retaining high performance will also be vital to maintaining an effective, scalable footprint. As such, we will likely continue to see companies optimize how GraphQL is used as it matures. This includes optimizing queries and query depth and applying filtering and rate limiting to fit application demands. Taking measurements of GraphQL response times will be necessary to establish benchmarks to improve over time.

    We’re Just Querying the Surface

    Above, we’ve only scratched—or queried—the surface of the exciting developments on the horizon for GraphQL in the coming months. There is much more to be said regarding updates to the query language and improvements within the surrounding tooling landscape. Where do you think GraphQL will go in 2023? Let us know in the comments below!

  • Cloudflare Adds Digital Experience Monitoring to CDN Portfolio

    Cloudflare Adds Digital Experience Monitoring to CDN Portfolio

    At an online CIO Week event, Cloudflare today added a digital experience monitoring capability to a portfolio of services layered on top of its core content delivery network (CDN).

    Corey Mahan, director of product management for Cloudflare, said the Cloudflare Digital Experience Monitoring service extends a Cloudflare Zero Trust platform based on agent software dubbed Cloudflare WARP. The solutions delivers a wide range of software-as-a-service (SaaS) offerings spanning everything from data loss prevention (DLP) to email security.

    He added that the overall goal is to reduce the total cost of IT by delivering SaaS application services more efficiently using a single agent rather than having to deploy multiple agents for each service.

    The Cloudflare Digital Experience Monitoring service, available as a private beta, will enable IT teams to leverage the Cloudflare CDN to measure and analyze controlled data flows to public or private resources by emulating traffic flows using synthetic data. Via integration with the Cloudflare Zero Trust platform, IT teams can also access real-time data visualizations highlighting anomalies in connectivity or performance that might, for example, be indicative of a security breach, noted Mahan.

    While there’s no doubt IT organizations are looking to streamline the number of IT vendors they need to manage, it’s not clear what the center of gravity will be for achieving that goal. Cloudflare is making a case for using the same global CDN that many organizations already rely on for networking services.

    The Cloudflare Digital Experience Monitoring service leverages the company’s CDN to make it simpler to understand, for example, why users in one geography experience sub-optimal application experiences compared to another, said Mahan. That’s especially critical when more organizations than ever have employees working from home across multiple geographies, he added.

    In the longer term, more networking and security functions will be consumed as a service. The challenge then becomes integrating those services into the DevOps workflows that are employed to deploy applications across a highly distributed computing environment. In many cases, what might initially appear to be an application performance issue winds up being a network connectivity problem that is more easily solved.

    One way or another, the management of IT services in the months and years ahead will continue to converge. Organizations of all sizes will need to determine whether it makes economic sense to acquire platforms they need to manage versus consuming a service that is managed on their behalf. Most of the time, a service will be easier to consume and free up resources that can be applied to other IT functions, such as application development.

    Of course, organizations will also need to take care to avoid locking themselves into a specific services provider. Ultimately, however, the question is whether managing a specific IT function provides enough differentiated value to be worth the time and effort when there is so much more to do.