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Tag: IT management

  • ScienceLogic Unveils Revamped AIOps Platform

    ScienceLogic Unveils Revamped AIOps Platform

    Via an early access program, ScienceLogic this week made available a Hollywood update to its artificial intelligence for IT operations (AIOps) platform that, among other capabilities, provides root cause analysis capabilities that can be invoked via a natural language interface.

    For the first time, this release of the ScienceLogic SL1 platform incorporates predictive and generative AI technologies the company gained with the acquisition of Zebrium in 2022.

    Michael Nappi, chief product officer for ScienceLogic, said Zebrium provided ScienceLogic with an AI model that surfaces insights in a way that is simpler for IT teams to understand and act on. In addition to recommending automated workflows to run, the platform gives IT teams the option to automatically run them when, for example, there is an IT incident that an existing workflow has been defined to address, he added. Each organization will need to determine its level of comfort in automating those processes based on the level of potential risk to the business, noted Nappi.

    In addition, the SL1 user interface displays IT operational information at the business service level to provide IT teams with a guided experience that makes it simpler to prioritize tasks based on their relevance to the business, noted Nappi. There is also now an SL1 toolkit that DevOps teams can use to build or customize PowerPacks templates for monitoring specific processes and services.

    Finally, SL1 is now integrated with Slack and WebEx to streamline collaboration across IT teams. Previously, the platform only supported Microsoft Teams.

    In effect, SL1 now provides IT teams with a cockpit through which they can invoke AI to autonomously manage a wide range of tasks, said Nappi.

    It’s not clear how much advances in AI might one day soon democratize the management of IT, but it is clear the level of expertise required to manage complex IT environments is declining. The overall goal is to reduce dependency on IT professionals, such as software engineers, who are hard to find and retain.

    The rate of change being made to complex IT environments is now also occurring faster than IT teams can track without the aid of AI, noted Nappi. ScienceLogic, in the longer term, is working toward making it possible to interact with a chatbot in real-time to enable IT teams to meet that challenge, he noted.

    Each IT organization will need to decide for itself how heavily to rely on AI to manage IT functions, but in time, many IT professionals are not going to want to work for organizations that don’t provide some level of AI to reduce the level of toil they regularly encounter today. Rather than having to manually perform a series of monotonous tasks, AI should enable IT professionals to act more like supervisors in an IT environment.

    It may be a while before that aspiration is fully realized, but in the meantime, IT teams would be well-advised to start identifying which tasks will soon be automated using AI because roles and responsibilities will evolve. The challenge and the opportunity now is determining how IT teams can add more value to the business as those transitions occur.

  • SolarWinds Adds Service Management Platform to Portfolio

    SolarWinds Adds Service Management Platform to Portfolio

    SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for IT teams to align support services with specific functions.

    At the same time, SolarWinds has updated its SQL Sentry observability tool for databases and DataOps workflows to add query-level wait statistics along with a revamped web portal and dashboard for tracking the overall health of a database environment.

    SolarWinds Enterprise Service Management (ESM) makes it possible for IT teams to manage IT services based on the ticketing systems, knowledge bases, service portals and request catalogs available for specific departments such as marketing or human resources.

    Kevin Kline, senior staff technical marketing manager for SolarWinds, said that as IT management continues to evolve, there is a greater need to streamline and optimize workflows based on the insight from observability platforms. As a result, there is now a need to apply observability more broadly to include database platforms alongside DevOps and other IT workflows, he noted.

    The overall goal is to eliminate the blame game that results when IT platforms are managed in a more siloed fashion, added Kline.

    Most IT teams are still relying on monitoring tools to track a set of predefined metrics in the hope that an alert will enable them to proactively address an issue before it leads to a major disruption. However, as IT environments become more complex, there is a growing need for observability platforms so IT teams can launch queries and surface issues that predefined metrics aren’t likely to identify. Initially, observability platforms were embraced by DevOps teams, but it’s rapidly becoming apparent that this capability needs to be applied to every IT process. In effect, organizations are on the cusp of democratizing observability, noted Kline.

    Achieving that goal will also become simpler thanks to the rise of machine learning algorithms capable of predicting issues and generative artificial intelligence (AI) tools that will make it simpler to craft queries.

    In the meantime, there is already no shortage of observability platforms, but the SolarWinds approach is different in that, in addition to DevOps workflows, the company has integrated its platform with multiple database platforms to provide a more comprehensive approach, said Kline.

    It’s not clear just yet how observability platforms might impact the way IT teams are structured, but the need for specialists such as database administrators (DBAs) isn’t likely to go away anytime soon, noted Kline. Instead, the level of collaboration across various IT teams should substantially improve.

    In the meantime, IT teams might be well-advised to define an observability strategy today before multiple teams start implementing approaches that might be optimized for a relatively narrow range of use cases. After all, trying to reconcile insights generated by multiple observability platforms may very well defeat the purpose of investing in observability in the first place.

  • Broadcom Survey Surfaces Drive to Consolidate Automation Platforms

    Broadcom Survey Surfaces Drive to Consolidate Automation Platforms

    Broadcom this week published a global survey of 535 IT leaders that found more than three-quarters (78%) are moving to consolidate cloud automation tools and platforms. However, thus far, only 8% of respondents said they had completed that effort.

    Overall, the survey also found more than 81% already have multiple cloud automation solutions in place, and 70% noted this issue had created significant challenges, including increasing time to automate (59%), time to report (52%) and time to remediation (52%) and higher costs (49%). In addition, 46% noted it’s more difficult to troubleshoot IT environments, while 41% noted multiple tools increase compliance risks.

    IT teams also find that having multiple automation tools slows down software delivery (37%) and contributes to the over-provisioning of IT environments (32%).

    Aline Gerew, head of automation for the Agile Operations Division at Broadcom, said the multiple islands of automation that have evolved on various cloud computing platforms now need to be centralized to reduce the current level of friction in the cloud. Those efforts need to start with platforms capable of unifying observability across all the platforms employed, she added.

    The amount of consolidation that any IT organization can implement depends on the amount of political capital they have. In many cases, the applications and associated automation tools running in any given environment have been adopted by a department or business unit that exercises a lot of autonomy regarding IT. The issue that creates is multiple tools and platforms increase the total cost of IT. At a time when many organizations are experiencing economic headwinds, the need to reduce the total cost of IT naturally becomes a more pressing concern.

    Rather than consolidate automation tools and platforms, the simpler option is to deploy an automation framework that is designed to be integrated with the various tools and platforms that are already in place, noted Gerew. That approach enables automation to be applied at much higher levels of scale to reduce costs without forcing every arm of an organization to standardize on the same tools and platform, she noted.

    The survey found that, when it comes to cloud automation, the most important consideration factors are operational costs (62%), performance (53%) and operational efficiency (49%).

    Responsibility for cloud automation will naturally vary from one organization to the next, but the survey noted that 67% of respondents currently have a cloud architect on staff and another 33% are planning to hire one.

    That role is increasingly required as organizations find themselves managing a wide range of cloud computing environments, including software-as-a-service applications (57%), legacy applications that have been lifted into the cloud (56%), new cloud-native applications (46%) and legacy applications that have been refactored for the cloud (41%).

    It’s apparent that cloud computing environments are becoming more complex with each passing day. There may come a day when artificial intelligence (AI) helps reduce the level of complexity; in the meantime, IT organizations need to find ways to streamline the management of cloud computing environments. Today, those environments are made up of applications based on a wide range of increasingly divergent architectures as the rate of application deployments exceeds the retirement of legacy apps.

  • Dynatrace Adds Generative AI Capabilities to Davis Engine

    Dynatrace Adds Generative AI Capabilities to Davis Engine

    Dynatrace today revealed it has added generative artificial intelligence (AI) capabilities to its Davis engine it uses to apply machine learning algorithms to its observability platform.

    Steve Tack, senior vice president for product management at Dynatrace, said that hypermodal approach to AI will allow DevOps teams to take advantage of probabilistic AI capabilities provided by Davis CoPilot that are enabled by large language models (LLMs) originally developed by OpenAI.

    The generative AI capabilities effectively provide DevOps teams with a tool that surfaces workflow recommendations via a natural language interface. The recommendations are based on historical data such as sales and customer experience trends, seasonality and cloud application health. It is also able to analyze dependencies across large sets of data while retaining context accessed via the Dynatrace Grail data lakehouse and the Dynatrace Smartscape application visualization and mapping framework.

    Dynatrace is now making a case for a multimodal AI platform that uses a common set of metrics, traces, logs, user behavior and topology to enable machine learning algorithms to predict anomalies and causal-AI dependencies to determine the root cause of an IT issue and then leverage generative AI to provide recommendations to resolve it. The company is forecasting IT teams will achieve 10% to 20% productivity improvements year-over-year as a result.

    It’s too early to determine the full extent to which a multimodal approach to AI will transform IT management, but it’s clear that as IT operation teams become more productive, more time will be freed up for innovation, noted Tack. Many of the manual tasks that IT teams still need to perform divert time away from building and deploying additional applications, he added.

    Naturally, there’s a lot of speculation concerning the impact AI will have on DevOps. Some contend it’s only a matter of time before the entire software engineering process is automated. As those advances are made, the cost of building applications will effectively drop to zero. Others argue that AI will augment DevOps teams in a way that makes it simpler to manage IT at scale using either the same number or possibly even fewer engineers.

    The one thing that is certain is that AI will soon be pervasive, which will drive the adoption of automation frameworks as organizations look to operationalize the insights surfaced by AI platforms. As rich as the insights any AI model surfaces might be, they only provide real value when integrated with an automation framework, noted Tack.

    Ultimately, most DevOps professionals will not want to work for organizations that don’t provide them with AI tools that make it more likely for them to be successful. Organizations that embrace AI may not have a sustainable competitive advantage when every other organization is doing the same, but those that don’t will soon be left behind. Those that succeed will benefit from managing application environments at a previously unprecedented level of scale at minimal additional cost. The challenge is determining which tasks will be automated with an eye toward planning how DevOps roles will need to evolve.

  • Boomi Brings Generative AI to Integration Platform

    Boomi Brings Generative AI to Integration Platform

    Boomi announced today it is applying generative artificial intelligence (AI) to enable organizations to automate integrations via a natural language interface.

    Boomi CEO Steve Lucas said Boomi AI makes it much simpler for professional and citizen developers alike to create integrations at scale using generative AI platforms to invoke the low-code engine that Boomi already provides to create integrations between thousands of applications.

    Those generative AI capabilities will complement a wide range of AI capabilities based on machine learning algorithms that are already embedded in the Boomi platform, he added.

    Generative AI’s Impact on Integration and Automation – Steve Lucas, Boomi from Techstrong.TV on Vimeo.

    Boomi has been widely used to drive business process integration via an integration platform-as-a-service (iPaaS) environment it delivers as a managed service. The low-code platform the company created significantly reduces the need to rely on professional developers to write procedural code using Java, for example, to create those integrations.

    Generative AI capabilities make it possible for almost anyone of any skill level to create those integrations across multiple types of application programming interfaces (APIs), noted Lucas.

    That capability also makes it possible for Boomi to notify end users when, for example, a data attribute in an application has changed and ask them if they would like to apply that change across their entire application environment.

    In addition, Boomi AI can also interpret the intent of a prompt to better orchestrate processes in addition to providing an audit history in natural language that explains how decisions were made and what outcomes occurred as a result. As part of that effort, Boomi algorithms are also trained to avoid biases and unfairness with established ethical guidelines.

    Boomi’s AI engine is trained using anonymized data collected from approximately 20,000 customers that have created more than 200 million integrations using the Boomi platform. Those integrations have been exposed to third-party large language models (LLMs) that the company is using to train Boomi AI, said Lucas. Boomi is not storing any customer data to train its AI models.
    DevOps teams, of course, spend hours creating integrations that should be much simpler to create, test and validate with the rise of generative AI. In fact, the number of integrations being created to drive a wide range of digital business transformation initiatives should substantially increase.

    In the meantime, DevOps teams would be well-advised to start evaluating which tasks they manually perform today that could instead be automated by a generative AI platform. Many of the routine integrations that DevOps teams create today using low-level APIs will be increasingly automated by end users. The ultimate goal should be to identify more complex tasks that previously DevOps teams would not have attempted simply because there wasn’t enough time.

    It’s still too early to determine what impact generative AI will have on the way IT is managed, but DevOps teams that are typically committed to automating as many processes as possible should be at the forefront of adoption. The challenge is going to be simply keeping track of the rate of change that might soon be enabled by these platforms.

  • Automation Relation

    Automation Relation

    One thing that is absolutely true: This latest iteration of IT improvement is about automation. Whether making DevOps more automated, working on any of the various “X-as-code” movements or implementing AI, the idea is to create what one vendor portrayed as a “human-free zone.” A space where automation does everything that needs doing.

    And the one question we all need to be asking now is simple: Where do we want that human-free zone in our organization?

    The answer is inevitably, “In more places than you think,” for a wide variety of reasons. Let’s cover what you should be thinking about when answering this question – because this change is already upon us and we’re doing a lot more without so much as an approval.

    1. Anywhere that compliance is on the line and the action doesn’t risk crashing systems.
    2. Anywhere the process being performed is so rote that any member of the team can do it and everyone thinks of that process as a distraction.
    3. Anywhere that time is critical. Think of incident response to a DDoS or zero-day attack.

    This is a very basic starting point. From here, we want to move into “anywhere we have a static list of steps to perform.” So, the above points would include things like, “If a new employee is in the marketing department, they belong in the Marketing security group. If they are further working on marketing for new products, they belong in the Marketing for product development group.” But eventually, you want to get to, “This app communicates on port 12345, so that port must be accessible, run the script to open that port.” The decision about “Should this port be open?” can then be shifted left to have more involved discussions about options and necessity. Our current world already does some of that; automation will make it standard.

    And that’s what we’re getting. We’re in a world where some standardization is enabling automation, and automation is demanding that we figure out more standardization. And it is all good. There is a lot we do in IT that a trained monkey could do, and we need to let a trained system do it. The more time we have, the more problems we can solve … So let’s keep freeing up that time.

    And keep rocking it. Your time is valuable precisely because you keep the organization running. Freeing up that valuable time just makes you a greater asset to the organization and makes your job less boring as a bonus.

  • Orgs Shift Toward Centralizing Automation Initiatives

    Orgs Shift Toward Centralizing Automation Initiatives

    A survey published today found that 75% of respondents recognized that automation silos hamper their ability to unify cloud operations across functions.

    Conducted by CloudBolt Software, the survey polled 350 senior IT and DevOps leaders at organizations with more than 3,000 employees. On a positive note, the survey found 57% of respondents were starting to pursue a more centralized approach to automation, with a total of 88% acknowledging that having all previous and new automation centralized for the entire organization would ensure compliance, bolster security, enable business continuity, encourage reuse and reduce risk.

    Rather than taking a more holistic approach, well over half of respondents (57%) reported automation efforts are limited to specific silos. On average, organizations are employing 27 different automation tools their organizations have deployed, using one or a few as they see fit, with little to no consistency across teams. More than half (55%) of respondents said they have four or more separate automation teams, with 95% noting that each of those teams operates in their own silo.

    CloudBolt CTO Rick Kilcoyne said that lack of continuity clearly creates inefficiencies and redundancies that conspire to raise the total cost of IT. The challenge is that each team tends to favor one approach to automating a silo with little to no regard for a larger overall strategy to create an automation standard, he said.

    That approach also creates issues whenever a member of one of those teams leaves an organization, he noted. In fact, the survey found 77% of respondents reported that continuity is at risk any time a vital member of the team leaves.

    CloudBolt has been making a case for a federated automation platform that can be invoked either via application programming interfaces (APIs) or a graphical user interface (GUI) that provides access to low-code tools. The goal is to make the platform equally accessible to DevOps teams or IT administrators that tend to lack programming skills, and do so in a way that doesn’t require individual teams to replace their automation platform of choice. Instead, each of the automation platforms can be programmatically invoked via a central framework, said Kilcoyne. That approach eliminates any political debate over the potential need to replace one team’s favored automation platform with another, noted Kilcoyne.

    Regardless of who is accessing the platform, most organizations would be well-advised to develop a center of excellence for automation, he added.

    DevOps teams have always been committed to ruthlessly automating as many IT processes as possible, but in many cases, that has resulted in a plethora of automation tools being employed. In effect, automation may have become too much of a good thing. One approach to regaining control over those platforms is to create a platform engineering team that centralizes the management of DevOps workflows.

    Regardless of approach, Kilcoyne said the most important thing for any team to do before automating an IT workflow is to first understand how to manually set it up. Too many IT teams are trying to apply automation to processes they don’t really understand with mixed results, he added.

    The one thing that is certain, especially with the rise of artificial intelligence (AI), is the management of IT is going to become more automated.

  • Cisco Streamlines Licensing Options for IT Operations Platform

    Cisco Streamlines Licensing Options for IT Operations Platform

    Cisco has reduced the number of licensing options for its Intersight operations platform to two as part of an effort to make the software-as-a-service (SaaS) platform for managing on-premises and cloud computing environments more accessible.

    In addition, Cisco has added a Cisco UCS X-series Modular System to its portfolio based on a two-socket server configured with 4th Gen Intel Xeon Scalable processors and an instance of Intersight that has been extended to make it possible to apply policies that limit energy consumption.

    Mahesh Natarajan, senior director of product management of cloud and compute for Cisco, said Intersight is a complement to the management platform the company already bundles with its Unified Compute Systems (UCS) platforms for on-premises IT environments.

    Essentials enables management of server profiles/policies, managing firmware updates and proactive health monitoring and security advisories along with many other capabilities. The Advantage option adds low-code/no-code orchestration, more advanced server operations, multi-domain visibility and third-party integration with, for example, third-party IT service management (ITSM) platforms.

    In the wake of the COVID-19 pandemic, there’s been a shift toward cloud-based platforms that make it simpler for IT teams to centrally manage multiple IT environments from anywhere. Cisco Intersight, in addition to supporting Cisco servers, has been integrated with cloud services from Amazon Web Services (AWS), Google and Microsoft to achieve that goal.

    In fact, as the management of IT continues to converge across multiple platforms, the concept of a data center has become something of a misnomer, said Natarajan. Integrated application workloads are now routinely distributed across on-premises and cloud computing platforms that are simpler to manage using a consistent set of policies, he added.

    A SaaS platform also provides the added benefit of reducing the total cost of IT because the need to deploy management platforms for each environment is sharply reduced, noted Natarajan.

    Very few organizations are running all their application workloads in one environment, so the need to reduce costs by finding more efficient ways to manage IT operations is becoming a more pressing issue. Most IT teams are trying to limit the number of full-time employees they might otherwise hire by trying to improve the overall productivity of the teams they do have.

    Of course, centralizing the management of IT is as much a cultural challenge as it is technical. Each IT team that deploys a workload on a platform has a natural bias toward using the management framework made available by the platform provider. Each of those platform providers is now extending its reach as part of an effort to become the one control plane that rules them all. Cloud service providers, for example, are extending the reach of their management frameworks into both local data centers and edge computing environments.

    Regardless of preferences, the cost of licensing multiple management platforms can quickly become prohibitive, especially if they provide redundant capabilities. Organizations looking to reduce the total cost of IT would much rather reduce licensing costs than lay off the IT staff that drive a wide range of digital processes. The challenge, as always, is getting everyone in the IT organization to agree on what that one management platform should be.

  • Technical Debt is a Major Threat to Innovation

    Technical Debt is a Major Threat to Innovation

    A survey published today suggested that technical debt is starting to take a heavier toll as IT environments continue to become more complex to manage.

    The survey of 400 IT leaders at organizations with 1,500 employees was conducted by Foundry, the market research arm of International Data Group (IDG) on behalf of Insight Enterprises, a provider of IT services. The survey found that 86% of respondents reported their organization was impacted by technical debt over the past 12 months, with the top areas affected being the ability to innovate (43%), meet service level agreements (41%) and avoid downtime (37%).

    Technical debt is created when organizations cut corners and leave known bugs in the race to meet application delivery deadlines. Application code is often not as thoroughly tested as it should be. In some cases, it turns out that what was intended to be a minimum viable product doesn’t scale all that well. Quick fixes needed to improve performance are also frequently undocumented. Inefficient code also winds up consuming more IT infrastructure than required, which adversely impacts everything from cloud costs to the amount of carbon generated.

    Juan Orlandini, chief architect for the Cloud + Data Center Transformation (CDCT) division of Insight Enterprises, said every organization struggles with technical debt; it will never be eliminated, but it does need to be contained, he added.

    The challenge is instead of trying to keep the proverbial IT lights on during the COVID-19 era, IT teams are now being asked to innovate to advance digital business transformation initiatives, said Orlandini. A full 87% of survey respondents cited modernizing critical applications as a key success driver.

    As a result, many organizations are embracing platform engineering to bring more structure to their DevOps processes, he noted. The challenge, however, is striking a balance between a more centralized approach to DevOps and maintaining the ability of developers to innovate, said Orlandini.

    The issue, of course, is that in addition to massive technical debt, the latest generation of applications are more distributed than ever. The survey found 91% of respondents now rely on multiple public cloud providers for different workloads, with 54% of data residing on a public cloud. However, the survey also found on-premises IT environments are still relevant, with 20% planning to repatriate select public cloud workloads to an on-premises model over the next 12 months.

    Nearly three-quarters (72%) of respondents also noted data volumes are growing faster than their ability to manage them, with 64% ranking implementation of a data governance program to improve data management as their top data-related objective this year. Just over a third (35%) of the data estate is now, on average, driven by edge workloads, with 29% of respondents reporting that at least 50% of data volumes now reside on the edge. Nearly two-thirds (64%) expected that to increase in the next 12 months.

    A total of 85% of respondents also indicated their organization is using artificial intelligence (AI) to some degree to drive business insights and/or efficiencies, although only 36% reported having optimized their use of AI and machine learning (ML) across the enterprise.

    Finally, cybersecurity also remains problematic, with 51% reporting they were impacted by a cybersecurity breach over the past 12 months. Just 20% resolved their issue in one day, while 31% needed less than a week. Nearly half (49%) required one week or more to recover.

    It’s clear that IT isn’t becoming any easier to manage. IT teams need to find ways to build and deploy new applications while reducing technical debt so it doesn’t strangle future innovation.