Tag: Broadcom

  • Broadcom Survey Surfaces Raft of IT Automation Challenges

    Broadcom Survey Surfaces Raft of IT Automation Challenges

    A survey of 501 IT leaders published today by Broadcom suggested that islands of automation that operate independently of each other are major contributing factors to organizations failing to meet service level agreements (SLAs).

    The survey found that 98% of respondents encountered at least one automation issue, with 61% noting that SLA issues are a monthly occurrence. More than a third (35%) said these issues occur weekly. A full 88% indicated SLA breaches directly impacted customers in a significant way.

    The survey also found nearly three-quarters (74%) lacked visibility across their data center and cloud environments, with an equal number lacking end-to-end visibility of their automated business processes. Only 28% possessed tools that could predict automation issues, and more than two-thirds (68%) were unable to model or predict whether a new or updated automation job would actually meet SLAs. A full 69% said they are unable to properly size automation workload resources, with 61% having no way to simulate automation workloads before implementation, the survey found.

    Only slightly more than half (55%) of respondents, however, could provide SLAs and key metrics in a format that is appropriate for business stakeholders.

    Aline Gerew, head of automation for the Agile Operations Division at Broadcom, said that while it’s routine for IT teams to leverage a range of automation tools and platforms to manage IT, it’s clear they are challenged to manage those platforms in a comprehensive fashion. As a result, whenever there is an issue with one tool or platform, it creates a bottleneck that impacts customer experience in a way that ultimately adversely impacts revenue, she noted.

    In fact, many IT teams are now starting to identify automation architects within their IT teams to enable DevOps teams in a more holistic manner, added Gerew.

    Overall, the survey found that 80% of respondents are using three or more automation platforms, with just over a quarter (27%) using six or more.

    Nearly three quarters (74%) are also relying on three or more observability solutions, with just under a quarter (24%) using six or more. Just under three-quarters of respondents noted they are consequently subjected to alert storms that ultimately serve to make it more challenging to resolve issues. More than half (56%) of respondents are blind to the downstream effects of an initial alert and, as a result, do not inform response teams of which systems, jobs, applications and business processes are affected.

    In some ways, IT automation has become too much of a good thing. Every provider of an IT platform makes automation tools available, but as they are invoked, each one creates yet another island that IT teams are expected to manage in isolation. However, all it takes for an SLA not to be met is for an issue to arise that IT teams can’t easily determine the root cause of because one or more automation platforms obscure the underlying issue in the absence of any standardization, noted Gerew.

    Given the complexity of modern IT environments, automation is now a requirement. The issue, as always, is finding a way to apply it all in the most transparent way possible.

  • Broadcom Survey Surfaces Drive to Consolidate Automation Platforms

    Broadcom Survey Surfaces Drive to Consolidate Automation Platforms

    Broadcom this week published a global survey of 535 IT leaders that found more than three-quarters (78%) are moving to consolidate cloud automation tools and platforms. However, thus far, only 8% of respondents said they had completed that effort.

    Overall, the survey also found more than 81% already have multiple cloud automation solutions in place, and 70% noted this issue had created significant challenges, including increasing time to automate (59%), time to report (52%) and time to remediation (52%) and higher costs (49%). In addition, 46% noted it’s more difficult to troubleshoot IT environments, while 41% noted multiple tools increase compliance risks.

    IT teams also find that having multiple automation tools slows down software delivery (37%) and contributes to the over-provisioning of IT environments (32%).

    Aline Gerew, head of automation for the Agile Operations Division at Broadcom, said the multiple islands of automation that have evolved on various cloud computing platforms now need to be centralized to reduce the current level of friction in the cloud. Those efforts need to start with platforms capable of unifying observability across all the platforms employed, she added.

    The amount of consolidation that any IT organization can implement depends on the amount of political capital they have. In many cases, the applications and associated automation tools running in any given environment have been adopted by a department or business unit that exercises a lot of autonomy regarding IT. The issue that creates is multiple tools and platforms increase the total cost of IT. At a time when many organizations are experiencing economic headwinds, the need to reduce the total cost of IT naturally becomes a more pressing concern.

    Rather than consolidate automation tools and platforms, the simpler option is to deploy an automation framework that is designed to be integrated with the various tools and platforms that are already in place, noted Gerew. That approach enables automation to be applied at much higher levels of scale to reduce costs without forcing every arm of an organization to standardize on the same tools and platform, she noted.

    The survey found that, when it comes to cloud automation, the most important consideration factors are operational costs (62%), performance (53%) and operational efficiency (49%).

    Responsibility for cloud automation will naturally vary from one organization to the next, but the survey noted that 67% of respondents currently have a cloud architect on staff and another 33% are planning to hire one.

    That role is increasingly required as organizations find themselves managing a wide range of cloud computing environments, including software-as-a-service applications (57%), legacy applications that have been lifted into the cloud (56%), new cloud-native applications (46%) and legacy applications that have been refactored for the cloud (41%).

    It’s apparent that cloud computing environments are becoming more complex with each passing day. There may come a day when artificial intelligence (AI) helps reduce the level of complexity; in the meantime, IT organizations need to find ways to streamline the management of cloud computing environments. Today, those environments are made up of applications based on a wide range of increasingly divergent architectures as the rate of application deployments exceeds the retirement of legacy apps.

  • Broadcom Survey Reveals Spike in VSM Adoption

    Broadcom Survey Reveals Spike in VSM Adoption

    Value stream management (VSM) is gaining traction as organizations look to find ways to engage customers more efficiently via digital business transformation initiatives.

    A survey of 500 executives, IT and business leaders conducted by Dimensional Research on behalf of Broadcom published this week found 39% of respondents implemented a VSM platform with another 16% having some equivalent capability. Another 31% said their organizations is moving in the direction of adopting a VSM platform. A total of 60% of respondents indicated that they will be using VSM to deliver products in 2023, with 95% of organizations that have adopted VSM also engaged in digital transformation.

    Laureen Knudsen, chief transformation officer for Broadcom, said the primary goal is to close the divide that has emerged over the years between software development teams and the rest of the business. More than two-thirds of respondents (68%) reported there are disconnects between the business and software development.

    Overall, the Broadcom survey identified increasing customer value (58%), improving product quality (55%), reducing costs (51%), adding more customers (50%, increasing profits (49%) and increasing speed to market (45%) as the top strategic issues organizations face in 2023.

    The top benefits derived from investing in VSM were increased transparency (42%), improved organizational alignment (39%), faster solutions to customers (38%), data-driven decision-making (37%) and improved access to data (36%).

    VSM traces its lineage back to lean manufacturing methods, which called for each step of a manufacturing process to be continuously measured. As software development has evolved and organizations realize how dependent they are on software, there is a growing appreciation for the value of monitoring things such as the impact of missed software development deadlines on the business. At their core, VSM platforms aggregate DevOps metrics and then match them to a set of key performance indicators (KPIs) defined by business leaders. Once those metrics are gathered and correlated, organizations can apply advanced analytics. The goal is to apply algorithms and other forms of predictive analytics that will enable organizations to more easily identify the precise impact software development processes have on the business.

    Knudsen said the survey makes it clear a lack of discipline when it comes to software engineering now needs to be addressed as organizations realize how dependent they are on applications to engage customers. Many organizations have, for example, adopted flawed approaches to agile development that wind up creating chaos across the software development life cycle, she noted.

    Many organizations, for example, are unsure how much time development teams are spending on retiring the technical debt accrued within legacy applications versus actually working on developing new applications, Knudsen added.

    Business conditions tend to change rapidly, so aligning software development with corporate goals is difficult. Nearly three-quarters (72%) of respondents said they are frustrated by the state of the business and constant changes to strategy. Digital business transformation initiatives, however, will require organizations to adopt a more structured approach to software engineering, said Knudsen.

    The issue, of course, is the pace at which businesses are already being digitally transformed. The accelerated pace requires almost immediately re-engineering software development processes for them to succeed.