Category: News

  • Broadcom Survey Surfaces Raft of IT Automation Challenges

    Broadcom Survey Surfaces Raft of IT Automation Challenges

    A survey of 501 IT leaders published today by Broadcom suggested that islands of automation that operate independently of each other are major contributing factors to organizations failing to meet service level agreements (SLAs).

    The survey found that 98% of respondents encountered at least one automation issue, with 61% noting that SLA issues are a monthly occurrence. More than a third (35%) said these issues occur weekly. A full 88% indicated SLA breaches directly impacted customers in a significant way.

    The survey also found nearly three-quarters (74%) lacked visibility across their data center and cloud environments, with an equal number lacking end-to-end visibility of their automated business processes. Only 28% possessed tools that could predict automation issues, and more than two-thirds (68%) were unable to model or predict whether a new or updated automation job would actually meet SLAs. A full 69% said they are unable to properly size automation workload resources, with 61% having no way to simulate automation workloads before implementation, the survey found.

    Only slightly more than half (55%) of respondents, however, could provide SLAs and key metrics in a format that is appropriate for business stakeholders.

    Aline Gerew, head of automation for the Agile Operations Division at Broadcom, said that while it’s routine for IT teams to leverage a range of automation tools and platforms to manage IT, it’s clear they are challenged to manage those platforms in a comprehensive fashion. As a result, whenever there is an issue with one tool or platform, it creates a bottleneck that impacts customer experience in a way that ultimately adversely impacts revenue, she noted.

    In fact, many IT teams are now starting to identify automation architects within their IT teams to enable DevOps teams in a more holistic manner, added Gerew.

    Overall, the survey found that 80% of respondents are using three or more automation platforms, with just over a quarter (27%) using six or more.

    Nearly three quarters (74%) are also relying on three or more observability solutions, with just under a quarter (24%) using six or more. Just under three-quarters of respondents noted they are consequently subjected to alert storms that ultimately serve to make it more challenging to resolve issues. More than half (56%) of respondents are blind to the downstream effects of an initial alert and, as a result, do not inform response teams of which systems, jobs, applications and business processes are affected.

    In some ways, IT automation has become too much of a good thing. Every provider of an IT platform makes automation tools available, but as they are invoked, each one creates yet another island that IT teams are expected to manage in isolation. However, all it takes for an SLA not to be met is for an issue to arise that IT teams can’t easily determine the root cause of because one or more automation platforms obscure the underlying issue in the absence of any standardization, noted Gerew.

    Given the complexity of modern IT environments, automation is now a requirement. The issue, as always, is finding a way to apply it all in the most transparent way possible.

  • Skillsoft Survey Sees AI Driving Increased Need to Retrain IT Teams

    Skillsoft Survey Sees AI Driving Increased Need to Retrain IT Teams

    More organizations than ever will need to invest in IT training as advances in artificial intelligence (AI) transform roles and responsibilities in the coming year.

    A survey of 2,740 IT decision-makers conducted by Skillsoft, a provider of an online training platform, finds two-thirds (66%) were already dealing with skills gaps in 2023. As AI becomes more pervasively applied to the management of IT, that skills gap is only going to widen given the limited pool of IT professionals that have any experience using AI to manage IT.

    Skillsoft CIO Orla Daly said it’s already apparent AI creates an imperative for training because there are simply not enough IT people with the requisite skills required. In fact, the survey finds nearly half of IT decision-makers (45%) plan to close skills gaps by training their existing teams. That training is crucial because the primary reason IT staff change jobs is a lack of growth and development opportunities, noted Daly.

    While there is naturally a lot of consternation over the potential elimination of IT jobs, in the final analysis, AI will add more different types of jobs than it eliminates, adds Daly. Each of those jobs will require new skills that will need to be acquired and honed, she notes. “Training is the price of innovation,” said Daly.

    In the meantime, there is much interest in finding ways to automate existing IT processes to create more time for IT teams to experiment with AI technologies, said Daly.

    The report also finds well over half of IT decision-makers (56%) expect their IT budgets to increase to help pay for new platforms and tools, compared with only 12% expecting a decrease.

    It’s not clear to what degree AI will transform the management of AI, but it’s already apparent that many manual tasks involving, for example, generating reports are about to be automated. The instant summarization capabilities that generative AI enables also promise to dramatically reduce the time required to onboard new members to an incident response team. Rather than having to allocate someone on the team to bring new members up to speed, each new member of the team will use queries framed in natural language to determine for themselves the extent of the crisis at hand.

    In addition, many tasks that today require expensive specialists to perform might become more accessible to a wider range of organizations as, for example, more DevOps processes are automated. That doesn’t necessarily mean that DevOps as an IT discipline disappears as much as it leads to the democratization of best DevOps practices.

    Each IT organization in the year ahead will need to determine to what degree to rely on AI to manage IT processes. It may take a while before IT teams have enough confidence in AI to rely on it to manage mission-critical applications but many of the tasks that today conspire to make the management of IT tedious will undoubtedly fade away. The challenge and the opportunity now is identify those tasks today with an eye toward revamping how IT might be managed in the age of AI tomorrow.

  • Five Great DevOps Job Opportunities

    Five Great DevOps Job Opportunities

    DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted to better serve our audience.

    Our goal in these challenging economic times is to make it easier for DevOps professionals to advance their careers.

    Of course, the pool of available DevOps talent is still relatively constrained, so when one DevOps professional takes on a new role it tends to create an opportunity for others.

    The five job postings shared this week are selected based on the company looking to hire, the vertical industry segment and, naturally, the pay scale being offered.

    We’re also committed to providing additional insights into the state of the DevOps job market. In the meantime, for your consideration:

    CareerBuilder.com

    Belcan Federal
    Anaheim, California
    Lead DevOps Engineer
    $140,000 to $170,000

    Dice.com

    Trinity IT Services
    Remote
    DevOps Lead
    $115,000 to $165,000

    SimplyHired.com

    EMMES Corp
    Rockville, Maryland
    DevOps Engineer
    $115,000 to $145,000

    Indeed.com

    VyncaCare
    San Francisco, California
    DevOps Engineer
    $110,000 to $140,000

    LinkedIn

    L3Harris Technologies
    Colorado Springs, Colorado
    Senior DevOps/AWS Specialist
    $91,500 to $170,500