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Author: Deborah Schalm

  • xMatters Introduces Advances in Analytics to Speed Efficiency of Incident Response and Resolution

    Event Traffic and Group Performance Dashboards Deliver Insights about Customer Experience Degradations, Team Impact and Response Speed

    SAN RAMON, CA — July 14, 2019 — xMatters (www.xmatters.com), a digital service availability platform that prevents technology issues from becoming business problems, today announced new product advancements that provide DevOps teams comprehensive insights into incidents and their triggering events to better support post-mortem reporting and automate resolution. New xMatters platform features available today include dynamic event traffic and group performance dashboard widgets, the ability to view and export detailed context of incident response activities, and enhanced ChatOps integrations and automations with Microsoft Teams and Slack. xMatters is also adding new DevOps steps to its visual workflow builder, Flow Designer, to better support inbound triggers coming from Splunk, as well as enhancements that empower developers to more efficiently build projects in Jenkins, either on premises or in the cloud. 

    The pandemic has impacted the day-to-day productivity of technology practitioners and underscored the importance of incident response and management to keep digital services up and running. According to a recent xMatters survey, 88.4% of technology practitioners reported that they’ve seen a rise in the use of their company’s digital services offerings and 50.3% said their environments are now more complex. 

    “For our customers, digital business is their lifeblood and when that business is interrupted, every second counts. This is more important as the pandemic-imposed way of working and doing business continues to place pressure on technical teams to respond quickly and keep digital services running,” said Troy McAlpin, CEO at xMatters. “Advances in xMatters analytics and automation provide the insights needed to seamlessly deliver uninterrupted customer experiences. Unlike other solutions that offer this as an add-on, these capabilities are baked into our platform and available to all customers today.”

    New xMatters platform capabilities enable DevOps teams to easily understand the cause and impact of incidents in their environment and respond faster to reach a resolution. xMatters includes reporting and analytics in the fabric of its platform and is making it available to subscribers at all tiers to promote continuous learning. New features include:

    • Dynamic event traffic and group performance dashboard widgets identify hotspots in service architecture and efficiency challenges in the incident response and management process to support continuous improvement initiatives.

    • Comprehensive incident response reports provide detailed context of all event activity, including who was on-call, who responded and play-by-play comments for more in-depth analysis in post-mortems.

    • Enhanced ChatOps integrations and automations with Microsoft Teams and Slack to automate standard incident response tasks.

    • New automated steps in xMatters visual workflow builder, Flow Designer, easily initiate DevOps workflows from Splunk signals and more efficiently use Jenkins for rollbacks, failovers and other essential tasks, on premises or in the cloud.

    • New powerful search filters and views quickly find configuration issues with on-call users, groups and dynamic teams. 

    • Added mobile support for Android improves shift visibility, event management and collaboration for on-call teams from anywhere, on any device. 

    All new features announced today are available immediately at xMatters.com.

    About xMatters

    xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on xMatters to maintain operational visibility and control in highly complex IT environments. By providing toolchain integrations with hundreds of IT management, security, and DevOps applications, xMatters allows organizations to automate key processes and streamline workflows. xMatters is trusted by leading global companies including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, NVIDIA, ViaSat, and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. For more information, please visit www.xMatters.com.

  • Pega Introduces X-ray Vision: The Industry’s First Self-Healing RPA

    New AI-powered Deep Robotics capabilities make bots faster, more durable, and easier to deploy for true global scalability

    CAMBRIDGE, Mass., July 14, 2020 /PRNewswire/ — Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today introduced X-ray Vision – the industry’s first self-healing robotic process automation (RPA) capability to detect and fix broken bots with no human intervention. Combined with new automated bot authoring tools, Pega RPA™ will provide clients with faster, more durable, and easier to deploy RPA.

    A fall 2019 Pega survey found that 87% of businesses experience bot failures. Why? Because most RPA solutions rely on surface-level screen scraping to automate processes across an ever-changing landscape of applications. But when the application user interfaces change – which happens every day at any evolving business – those armies of bots become unreliable and prone to break. The result: wasted investment, unexpected downtime, and rapidly increasing maintenance costs.

    With X-ray Vision, Pega will expand on its patented Deep Robotics approach to RPA that durably binds the bot within native application controls instead of at the surface level. The new capabilities will leverage AI algorithms to make it far easier and faster than current available solutions to create new bots and keep them running. With this ease and speed, Pega will help give organizations a viable way to significantly scale their RPA initiatives beyond the typical handfuls of bots.

    Available in Q3 2020, X-ray Vision will uniquely solve the two biggest problems RPA users face today by:

    • Automating broken bot maintenance: Pega’s RPA survey found developers spend much more time fixing bots than they expected, making bot maintenance one of the top problems in RPA. Using Pega AI, X-ray Vision will detect when bots break and fix them on the fly, helping to ensure automation resiliency. Machine learning will continually update the AI model to improve how it identifies and fixes broken bots over time. No other RPA solution on the market offers self-healing RPA, which will dramatically reduce the time and resources needed to manage and scale bots.
    • Making complex bot authoring faster and easier: The biggest RPA challenge for organizations? The Pega survey found deploying bots ranks at the very top of list for even the simplest RPA approaches. Automating more complex applications requires more advanced and time-consuming RPA methods, such as manual identification of the application controls. Pega eliminates this manual effort by using AI to automate the control identification. Now RPA developers can deploy the full power of Deep Robotics faster and easier than brittle screen scraping methods.

    Pega RPA, part of the Pega Infinity™ suite of digital transformation software, automates repetitive tasks performed through the user interface (UI) of enterprise applications. Pega RPA uses its Deep Robotics to automate applications at the code level, resulting in faster, more accurate, and more resilient robotic automation at scale. Together with its broader intelligent automation features, Pega offers the most complete end-to-end automation platform.

    Pega X-ray Vision will be included in the new version of Pega RPA for all clients when available in Q3 2020. For more information on X-ray Vision, visit www.pega.com/products/pega-platform/robotic-automation/x-ray-vision

    Quotes & Commentary:
    “While RPA is an important piece of the intelligent automation journey, most organizations eventually discover that bots can often be quite fragile and need constant and costly maintenance – which can negate some of the advantages RPA brings to the table,” said Francis Carden, vice president, digital automation and robotics. “With X-ray Vision, Pega has solved yet another key piece of the automation puzzle by deploying advanced RPA on a global scale. By making bots faster, easier to deploy, and more durable, RPA will become an even more reliable part of any enterprise’s end-to-end automation strategy.”

    Supporting Resources:

    About Pega
    Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.

  • New SwaggerHub DevOps Features Streamline API Workflow in CI/CD Pipelines

    SmartBear improves automation and efficiency across software development lifecycle with new SwaggerHub command line interface and Git integration enhancements

    SOMERVILLE, Mass. — July 14, 2020 — SmartBear, a leading provider of software development and quality tools, released new DevOps features in SwaggerHub, the industry-leading API design and documentation platform. SwaggerHub now includes new integration enhancements for Git and other source control management (SCM) tools to streamline the API workflow and ensure faster, high quality API delivery. Thousands of teams use SwaggerHub to bring high quality applications to market faster, including more than 100,000 API practitioners in more than 40,000 organizations and 200,000 API projects.

    “Automation has become increasingly important to companies as they strive to bring new applications to market faster while ensuring high quality,” said Christian Wright, President and Chief Product Officer of SmartBear. “SmartBear set the standard for API development with SwaggerHub and the OpenAPI Specification, and this new release enables organizations to use this technology to reduce the friction in the API workflow as well as helps drive automation and efficiency across the software development lifecycle.”

    A new open source command line interface (CLI) tool in SwaggerHub also enables organizations to leverage their OpenAPI definitions to automate CI/CD build pipelines. Added enhancements to SwaggerHub’s Git integration include enabling synchronization of API definitions with an existing SCM repository, as well as preserving integrations associated with new API versions. These additions also allow developers to automate the creation of Git branches for new API versions, enabling custom commit messages for new API changes and pull API changes from Git back into SwaggerHub.

    With the new CLI tool, teams can now build automation and workflows around SwaggerHub. Teams can use it with their CI/CD pipeline to create new APIs, create and update API versions, and mark API versions as Published or Default.

    To learn more about the new SwaggerHub CLI tool or download a copy, go to: https://github.com/SmartBear/swaggerhub-cli. For more information on the new enhancements to SwaggerHub’s Git integration, check out: https://app.swaggerhub.com/help/integrations/index

    These new release features will be available this month for SwaggerHub SaaS and on-premises customers. For more information on SwaggerHub, visit: https://swagger.io/tools/swaggerhub/

    About SmartBear
    At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So, our tools are built to streamline your process while seamlessly working with all the tools you use – and will use. Whether it’s Swagger, Cucumber, ReadyAPI, Zephyr, TestComplete, or more, our tools are easy to try, easy to buy, and easy to integrate. We’re used by 7 million developers, testers, and operations engineers at over 22,000 organizations – including world-renowned innovators like Adobe, JetBlue, MasterCard, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

    All trademarks recognized.

  • Datagran Launches First No Code Platform to Help Developers Connect Business Apps, Run Machine Learning Models and Automate Workflows

    Users can easily create their own models and workflows to harness the power of their data

    Datagran, the no code platform that lets developers accelerate time-to-market for their Machine Learning (ML) models by easily connecting their output to business applications, today introduced its flagship platform. Designed to empower developers and growth hackers within data intensive companies, the Datagran platform allows companies to accelerate time-to-market for existing and new products and reduce the total number of tools needed to meet their business goals – without the need to write code and build APIs.

    Many companies today are faced with enormous amounts of data they must be able to aggregate and analyse to help them improve sales and operations, reduce churn and increase profitability. The ability to access, understand and use that data effectively can be time consuming and expensive – especially for companies that lack ML and data science expertise. While companies recognise that data is the lifeblood of their business, they also understand that creating the appropriate architecture, running the algos themselves and intelligently and correctly routing the applicable data to the right business application can be incredibly difficult and costly.

    The Datagran platform was created to help data savvy developers and growth hackers put business applications into production faster and accelerate their ML models to help sales and business teams boost sales and improve operations. It enables companies to maximise developer resources, lower costs and reduce technical complexity, with no coding required. Datagran clients can enhance collaboration between teams and technologies to ensure they work better together and empower their developers, even those with no ML experience, to easily understand all the data they have and how it powers their critical applications and workflows.

    “The current economic climate has placed even more pressure on businesses to control costs, maximise resources and quickly launch new value-add products to market – but they cannot do that if they lack the technical savvy and skillset to read, organise and analyse their data,” said Carlos Mendez, CEO, Datagran. “The Datagran platform gives our clients the power and benefits of data science they need to strengthen their existing development teams and allow them to create the machine learning models they need themselves, without additional coding and without having to go outside the team for support. Our team has been focused on machine learning since our inception, and we continue to work closely with our clients to provide them the functionality they need to easily harness the power of their data to improve their algorithms and feed their most critical business applications.”

    Datagran’s simple to use drag and drop features eliminate manual processes and the need for developers to write their own algorithms, code or APIs to connect different tools and applications, significantly reducing cost and time and increasing the lifetime value of those applications. The company has also introduced Datagran Academy, an online educational academy to help Datagran clients who are not machine learning experts or data scientists understand how to use the Datagran platform to easily deploy their own algorithms.

    The Datagran platform is currently available. For more information, please visit https://www.datagran.io/

    About Datagran

    Datagran empowers developers and growth hackers to connect business applications, run machine learning (ML) models and automate workflows with no coding required. Some of the world’s largest brands use our no code platform to accelerate time to market for new products, reduce technical complexity and enhance team collaboration. Our drag and drop features allow companies to easily share, organise and analyse data and connect the output to the right business applications. Founded by ML experts, Datagran allows companies to lower costs, reduce the number of tools they use and deploy fewer resources while meeting their business goals.

  • BrowserStack Acquires Percy to Deliver Visual Testing for Developers

    Acquisition helps Agile teams quickly and efficiently launch bug-free software

    SAN FRANCISCO – July 9, 2020 – BrowserStack, the most reliable web and mobile app testing platform on the market, today announced the acquisition of Percy, the world’s leading visual testing and review platform. With this alliance, developers and quality assurance (QA) teams who face the time-consuming challenge of catching visual bugs manually, can now run automated visual tests on BrowserStack’s high-performance platform so they can quickly ship high-quality software and applications.

    Today, developer teams deploy production code up to 100 times a day. However, these teams often have to manually hunt for visual bugs, which can be both time-consuming and error-prone. Percy has addressed this issue with visual testing that provides a complete visual overview, capturing screenshots, providing comparisons against the baseline and highlighting any visual changes.

    “Users are often one glitch away from leaving a website. BrowserStack’s mission is to empower developers so they can create amazing web experiences,” said Ritesh Arora, co-founder and CEO of BrowserStack. “By joining forces with Percy, we can instill confidence in developers so they can become more efficient and catch visual bugs before customers have a chance to use the software. We’re thrilled with this acquisition which represents the next step in our journey to becoming the single platform that developers rely on for all of their testing needs.”

    BrowserStack’s acquisition of Percy will deliver several benefits that developers can immediately take advantage of, including:

    • Catching Visual Bugs: Developers can deliver pixel-perfect software with each and every code change, ensuring that bugs are caught and addressed prior to any software release.

    • Turning error-prone manual reviews into fool-proof deployment: Manual testing can be replaced with reliable visual testing, so changes can be reviewed quickly, while stabilizing other elements of the application development.

    • Improving Developer Efficiency – Time can be saved by avoiding manually hunting for visual changes.

    Developers can access Percy visual testing by using their BrowserStack credentials.

    “We’re thrilled to be part of BrowserStack and deliver an unparalleled visual testing experience to customers,” said Mike Fotinakis, co-founder and CEO of Percy. “We have a rich history working with Agile teams at Basecamp, Canva and Shopify, among others, helping them quickly deliver visually stunning applications.  Integrating with BrowserStack will help ensure that testing workflows are run with confidence and efficiency.”

    About BrowserStack

    BrowserStack is the most reliable web and mobile app testing platform on the market today. Founded by developers, for developers, BrowserStack allows users to quickly and easily test their mobile and web applications across thousands of devices and desktop browsers in order to ensure their software meets and exceeds organizational and customer expectations. More than 25,000 customers around the globe rely on BrowserStack. Founded in 2011, BrowserStack’s North American headquarters are located in San Francisco. The privately held company is backed by Accel.

    For more information visit https://www.browserstack.com.

    About Percy

    Percy is the world’s first truly continuous visual testing platform, helping enable product teams to ship software faster and with confidence in every visual change to their application.

  • Instana Launches Enterprise Enhancements to Help Organizations Manage Mission Critical Applications More Effectively

    Company Delivers Custom Dashboards, Role Based Access Control, NGINX Tracing, and Monitoring Sensors for Redis Enterprise and IBM MQ

    Chicago, July 9, 2020 – Instana, the leading provider of automated application performance management solutions for microservice applications, today announced multiple new features and capabilities with its cloud-native application monitoring solution to help enterprises manage their mission critical applications more effectively. The new capabilities include UX improvements, operational enhancements, and new monitoring sensors for enterprise technologies.

    “As the line blurs between enterprise and cloud-native microservice applications, Dev and Ops teams need a wider range of technology support and enterprise-level features,” said Chris Farrell, Technical Director and APM Strategist at Instana. “The set of capabilities Instana announced today will provide organizations with the visibility and ease-of-use they need to keep pace with continuing digital transformation and innovation.”

    The new features Instana launched include a more robust enterprise user experience, monitoring and tracing for complex enterprise platforms and operational enhancements for large organizations:

    • Custom Dashboards
    • NGINX Tracing
    • Redis Enterprise Monitoring Sensor
    • IBM MQ Monitoring Sensor
    • Role Based Access Control

    IT organizations running enterprise scale environments have operational requirements for a larger number and broader set of users. Instana’s new dashboards and role-based access are both designed to provide all users  with the exact details they need without having to get training on the nuances of Instana’s data and user interfaces.

    As organizations monitor cloud-native applications with bigger teams and more stakeholders involved, Custom Dashboards give users the ability to build personalized dashboards based on a variety of UI widgets and settings such as charts, markdowns and time zone, allowing them to visualize any data on a single screen.

    With the growing complexity of infrastructure and IT landscape, it is increasingly difficult for users to cut through the swaths of data and noise and focus on the exact information they need. With Role Based Access Control, organizations have the ability to create and manage groups with corresponding permissions and access areas. This provides the control to reduce the number of visible Application Perspectives (unique dynamic groupings by application, individual service owners and teams), services, and events by team so that each user has a tailored view of exactly what they need to see.

    Instana’s APM solution has also added NGINX tracing capabilities, which automatically integrate with Instana End User Monitoring (EUM) to natively extract tracing requests passing through NGINX, removing the blind spot of the NGINX proxy and gathering performance and latency metrics of services running inside and behind NGINX.

    New Instana enterprise monitoring sensors include IBM MQ and Redis Enterprise. For IBM MQ, a major platform in legacy messaging systems, Instana’s solution now collects metrics directly from IBM MQ to enhance the contextual detail required to fully understand the health and performance of messages, applications and the IBM MQ system, itself.

    Additionally, Instana’s APM solution now monitors Redis Enterprise Key Performance Indicators (KPIs) at the individual component and application level. These KPIs are used for real-time health monitoring of each instance and cluster and leveraged to understand the Redis Enterprise performance within overall applications. The end result is the ability to be alerted the moment there is a negative impact from users of a business critical application.

    Unlike traditional APM tools, Instana’s automated Application Performance Monitoring (APM) solution discovers all application service components and application infrastructure, including infrastructure such as AWS Lambda, Kubernetes and Docker. Instana automatically deploys monitoring sensors for each part of the application technology stack, traces all application requests and profiles every process – without requiring any human configuration or even application restarts. The solution detects application and infrastructure changes in real-time, adjusting its own models and visualizing the changes and any performance impact in seconds.

    The new features and sensors are available in both the SaaS and on-prem versions of Instana’s Application Performance Management solution.

    Learn more about Instana’s monitoring capabilities for different technology platforms by visiting https://instana.com/supported-technologies.

     

  • Moogsoft Publishes “Observability with AIOps For Dummies”

    New eBook provides DevOps and SRE teams best practices to achieve operational visibility with AIOps

    SAN FRANCISCO – July 8, 2020 – Moogsoft, a pioneer and leading provider of artificial intelligence for IT operations (AIOps), today announced the release of “Observability with AIOps For Dummies,” an educational best-practices guide for DevOps and Site Reliability Engineering (SRE) teams to successfully automate observability of complex IT systems and build continuous assurance into their digital services with AIOps. Additionally, the book provides actionable insights for using AIOps for better agility and responsiveness at scale. The eBook is available for immediate download at www.moogsoft.com/dummies.

    DevOps and SRE teams are constantly in fire-fighting mode as they overcome barriers put in place by complex toolchains, data and infrastructure. AIOps allows them to proactively detect and resolve issues within those systems. It streamlines incident resolution so teams can meet service level agreements and objectives, manage error budgets and accelerate digital transformation initiatives. By leveraging AIOps to automate observability, teams can develop more, operate less and ultimately deliver the agility needed to innovate customer experience.

    “In a growing digital economy, downtime simply isn’t an option for DevOps and SRE teams as they balance constant delivery of new services with maintenance of increasingly complex infrastructure,” said Adam Frank, author of “Observability with AIOps For Dummies” and VP, Product & Design at Moogsoft. “This book will guide these teams to unlock their true potential to innovate by automating observability using AIOps.”

    “Observability with AIOps For Dummies” includes:

    • A practical explanation of what artificial intelligence (AI) actually does.

    • Educational introductions to machine learning and neural network techniques.

    • An overview of how AIOps helps DevOps and SRE teams.

    • Best practices and real-world use cases describing how AIOps streamlines the monitoring of operational data from applications, cloud services, networks, and infrastructure.

    • Real-world case studies from Moogsoft customers using AIOps across DevOps and SRE teams.

    • Practical advice for an organization to easily and quickly apply AIOps for drastically improved digital experiences.

    “It’s our mission at Moogsoft to be an educational source not only for our customers but the AIOps community at large,” said Phil Tee, Founder and CEO of Moogsoft. “This book is our latest initiative to teach the practical essentials needed by anyone looking to implement an AIOps strategy into their business operations. The book’s content comes straight from our experience pioneering the market, helping customers and innovating our product accordingly. With the inclusion of real-world success stories from Moogsoft customers, readers have an inside look at the value AIOps brings to DevOps and SRE teams.”

    AIOps and Observability

    “Observability with AIOps For Dummies” complements the recent launch of Moogsoft Express, Moogsoft’s integrated, cloud-native AIOps and observability solution. Available now, Moogsoft Express is a scalable, flexible, easy-to-use AIOps and observability offering that gives teams the ability to spend more time developing the digital services that transform and accelerate the business — and less time operating them. Teams interested in trying Moogsoft Express can learn more in “Observability with AIOps For Dummies.”

    Additional Resources

    About Moogsoft

    Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps Platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

    For more information about Moogsoft’s AIOps platform and its customers’ success, visit www.moogsoft.com.

  • Green House Data and Zerto Fast-Track Digital Transformation with Hybrid Cloud Resilience and Portability

    Alignment helps IT managers ensure continuous availability, workload mobility, and multi-cloud agility across hybrid IT environments

    July 01, 2020 10:00 AM Eastern Daylight Time

    CHEYENNE, Wyo. & BOSTON–(BUSINESS WIRE)–Green House Data, a leading provider of digital transformation consulting and managed IT services, today announced a strategic alignment with Zerto to accelerate digital transformation initiatives centered around hybrid cloud resilience and multi-cloud application migration.

    Zerto is an industry leading software solution that replaces legacy solutions with a single platform to enable disaster recovery, data protection, and workload mobility across hyperscale clouds, hosted services, and on-premise data centers. All of which reduces risk and complexity of modernization and cloud adoption. Together, the two organizations help enterprises architect, test, migrate, and protect critical applications and data, even within complex interdependent hybrid environments.

    “Zerto is a cornerstone solution for our platform agnostic cloud services,” said Green House Data CIO Cortney Thompson. “This partnership will bring our staff and solutions in close alignment with Zerto’s expertise for stronger service delivery and resilient hosting platforms that efficiently enable modern IT multi-cloud agility for our clients.”

    As more IT environments span across on-premise data centers, service provider partners, and hyperscale cloud platforms like Azure and AWS, workload portability and agility have become vital. Meanwhile, enterprise technology faces expectations of 100% continuous availability.

    “Often times the migration stages of a digital transformation effort turn into painful sticking points, with complex planning and systems testing required, especially when we deal with client-facing production workloads,” said Green House Data Senior Vice President of Digital Transformation Victor Tingler. “Customers have been extremely satisfied with Zerto and we attribute that to the ease of use when it comes to testing that environment cutover, gaining high confidence in your destination environment in terms of performance and configuration before you hit the button to migrate or failover.”

    Green House Data has leveraged the Zerto IT Resilience Platform to facilitate digital transformation in numerous customer engagements including zero-downtime cloud migrations and ongoing business continuity with near real-time recovery time objective (RTO) requirements.

    “As one of our most flexible vendor partners, Green House Data has demonstrated the versatility and value of Zerto for true hybrid cloud environments across a wide range of industries,” said Emily Weeks, director of sales, Cloud and Alliances at Zerto. “With longstanding expertise in disaster recovery, their engineering and support teams are highly proficient in the use of Zerto for both resilience and migration. We look forward to continuing our work together to help clients meet the challenges of modern IT service delivery.”

    About Green House Data

    As a leading managed service provider and consulting firm, Green House Data is focused on helping customers advance their digital transformation goals by modernizing business applications, migrating solutions to the cloud, designing hybrid cloud solutions, and applying agile and DevOps engineering practices to build new, innovative solutions. Our portfolio of services is designed to provide continuous improvement along each step of the IT journey to maximize business value and success. We are a Microsoft Gold Partner, Azure Expert MSP, and VMWare Cloud Verified partner offering deep expertise in the Microsoft ecosystem and enterprise IT software and services. Visit us at www.greenhousedata.com to learn more and follow us on LinkedIn, Facebook, and Twitter.

    About Zerto

    Zerto helps customers accelerate IT transformation by reducing the risk and complexity of modernization and cloud adoption. By replacing multiple legacy solutions with a single IT Resilience Platform, Zerto is changing the way disaster recovery, data protection and cloud are managed. With enterprise scale, Zerto’s software platform delivers continuous availability for an always-on customer experience while simplifying workload mobility to protect, recover and move applications freely across hybrid and multi-clouds. Zerto is trusted globally by over 8,000 customers, works with more than 1,500 partners and is powering resiliency offerings for 450 managed services providers. Learn more at Zerto.com.

     

  • Micro Focus Announces Expanded AI-Powered Capabilities for the UFT Family

    Functional Testing Portfolio Receives Enhanced Artificial Intelligence Support to Accelerate Test Automation, Improve Resiliency, and Reduce Test Maintenance for Application Teams

    Santa Clara, Calif. – July 6, 2020   Micro Focus (LSE: MCRO; NYSE: MFGP) today announced AI-powered enhancements to the intelligent testing capabilities of the UFT Family, a unified set of solutions designed to reduce the overall complexity of automating the functional testing processes. As businesses place increased emphasis on developing innovative applications that better support users, scaling testing efforts becomes an elusive goal. These new AI-based capabilities ensure application teams can meet growing demands in an effective, efficient and agile way by increasing test coverage and test asset resiliency, and reducing test creation time and maintenance efforts.

    The increase in pace and frequency of software releases, the proliferation of operating environments, and the exponential growth in the number of test cases has demanded the use of AI to revolutionize software test automation and positively impact both the efficiency and effectiveness of functional testing. “Over the past two years we’ve steadily infused our existing products with artificial intelligence features. Last June we debuted new AI-based capabilities to help organizations overcome the challenges of mobile testing and this announcement extends the same support to web-based testing,” said Raffi Margaliot, Micro Focus Senior Vice President, Application Delivery Management. “More importantly this customer-centric innovation is available to our extensive customer base, with intelligent tools to accelerate adoption of AI within their existing testing assets.”

    Micro Focus AI-powered test automation in the UFT Family enables users to:

    • Streamline automation – Instead of creating multiple scripts for every possible combination and transaction, users only need to compose a single script that will automatically run on multiple platforms and browsers. This reduces the overall time spent on creating and maintaining test assets, while increasing test coverage and allows teams to keep up with the evolving technology landscape and user demands.
    • Consistently improve with little effort – The UFT Family’s AI framework evolves and adapts based on a crowd-sourced feedback mechanism. Customers are invited to expand and refine the AI model’s training data by securely and privately contributing information about their unique user interface paradigms, to constantly improve accuracy of object recognition.
    • Shift testing everywhere – A combination of an AI Software Development Kit (SDK) and Natural Language Processing (NLP) allows technical and non-technical testers to easily write tests and reduces the time and effort of technical testers in the creation/maintenance of automation code.

    “To adequately test a new mobile application, we knew that generating and maintaining all the test scripts required for our quality standards was going to be difficult within the required timeframes. With the new UFT One AI-based testing capabilities, we were able to leverage a single set of multi-platform scripts across iOS and Android and reduced mobile test maintenance by an estimated 35%,” said Chris Trimper, Enterprise QA Automation Architect, Quality Assurance Engineering at Independent Health Insurers. “It also enabled us to provide rapid feedback to project teams from CI builds and to focus more on overall quality of the new mobile application.”

    On June 18, 2020, independent analyst firm Forrester Research named Micro Focus a “Strong Performer” in The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020. Micro Focus also received the highest scores possible in the “product vision” and “innovation roadmap” criteria. According to the report, “Micro Focus has introduced innovation based on AI, ML, and RPA. The new vision of Micro Focus is “shift everywhere,” leveraging a broad suite of tools composed of UFT One, UFT Developer, and UFT Mobile infused with AI and NLP capabilities.”

    The Micro Focus UFT Family of functional test automation solutions includes UFT One, UFT Developer, and UFT Mobile.These solutions help teams deliver quality applications using intelligent multi-platform functional test automation with AI-based capabilities. They represent just one of the ways Micro Focus helps customers run and transform their business and accelerate application delivery in the race for digital transformation.

    About Micro Focus
    Micro Focus delivers enterprise software to empower our 40,000 customers worldwide to digitally transform.  With a broad portfolio, underpinned by a robust analytics ecosystem, the company enables customers to address the four core pillars of digital transformation: Enterprise DevOps, Hybrid IT Management, Predictive Analytics and Security, Risk & Governance. By design, these tools bridge the gap between existing and emerging technologies so customers can run and transform at the same time.

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  • Compuware Mainframe DevOps Integrations Further Automate Shift-left Testing

    Integrated Test Data Management and Automated Testing Ensures Test Data Consistency, Accuracy and Security

     

    DETROIT—July 1, 2020—Compuware Corporation, a BMC company and the leading provider of software for mainframe DevOps, today announced new capabilities that further automate and integrate test data and test case execution, empowering IT teams to achieve high-performance application development quality, velocity and efficiency.

    The new integration tightly couples the Topaz for Enterprise Data solution with the Topaz for Total Test solution enabling test data setup to be directly embedded into automated testing. By further automating shift-left testing in the Autonomous Digital Enterprise, teams can ensure test data consistency, accuracy and security.

    Business demand for faster innovation is putting pressure on IT organizations. According to a recent survey1, 85 percent of organizations find it difficult to deliver innovation faster without compromising quality, security, customer experience and operational efficiency. Test automation is cited as the single most important factor in overcoming these risks.

    “The collective efforts to build quality into software as early as possible is one of the biggest and most important changes I see in the industry,” said Gary Gruver, digital transformation author and consultant. “It is also frequently one of the most difficult due to all the challenges with coordinating and automating code changes, test case changes and test data. It’s good to see Compuware addressing this need.”

    The lack of test automation and easy access to good test data is holding organizations back from necessarily improving mainframe software quality, velocity and efficiency. The Topaz for Total Test and Topaz for Enterprise Data integration empowers teams to:

    Improve test consistency. Continuous automated testing requires consistent test data. Improper test data can lead to inconsistent or incorrect test results, wasted time troubleshooting errors, or worse, the introduction of bugs. With the new integration, teams can ensure test consistency is maintained by calling the data load process as part of the test case and automatically loading a subset of data into a test environment. In the event the test fails, developers and testers can confidently tie the problem to the code and not the data.

    Remove friction and empower developers. Developers often rely on a specialized team or database administrator to build and load data into a test environment—a practice rife with manual processes, wait times and handoffs that put an unnecessary drag on velocity and efficiency. Now, developers themselves can setup and access the right test data when they need it.

    Ensure adoption through continuous testing. A repeatable data extract and load process can be part of an automated testing toolchain, driving data consistency and reducing complexity. And, as an aid to nudging developers’ transition away from manual methods, automation can be set up incrementally to properly manage the scale and pace of adoption.

    Protect sensitive data. With this integrated process, once the test data is loaded, it can also be privatized to protect personally identifiable information (PII). Automating the privatization as part of the continuous test reduces the risk of a security breach.

    “We are dedicated to providing our customers with superior digital products and services,” said Lynn Farley, VP, Manager, Digital Banking and Test Data Privacy at TCF Bank. “Compuware Topaz is helping us do that by disguising sensitive data and populating the environments to improve our testing processes while still being compliant. We can deliver quickly without compromising quality, efficiency or security.”

    “High-performance organizations in the Age of Software are maniacally focused on removing software delivery bottlenecks that waste precious development time, money and energy,” said Chris O’Malley, CEO of Compuware. “Driving intrinsic automation throughout a mainframe-inclusive DevOps pipeline frees up these development resources so teams can focus 100 percent on quickly—and continuously—turning ideas that matter to their always wonderfully, beautifully dissatisfied customers into deliverables that make a difference. This is no longer an IT aspiration. It’s an absolute business imperative to effectively compete for both your current and potential customers.”

    1A global survey of 400 senior IT leaders responsible for application development in organizations with a mainframe and 1,000+ employees conducted by independent research company Vanson Bourne on behalf of Compuware.

    Additional Resources:

    About Compuware
    Compuware, a BMC company, empowers the world’s largest companies in their ongoing transformation to an Autonomous Digital Enterprise by delivering innovative software that enables IT professionals with mainstream skills to develop, deliver, and manage mainframe applications with ease and agility. Learn more at compuware.com.