Is it being an innovator, or demonizing business decisions to use other vehicles, and cry foul?
Sun Tzu, the famous Chinese strategist and philosopher, once said, “If ignorant both of your enemy and yourself, you are certain to be in peril.” These words ring true to the quandary that traditional IT organizations find themselves in today: on one side, hordes of tech-savvy business users are deploying and engaging technology services at an alarming rate, often without any input or validation by the IT team. On the other side, there’s an aging on-premise infrastructure that requires frequent care and stresses the limited resources and budgets of IT staff. In between, sits a group of technology professionals that want to support their users while maintaining the appropriate level of compliance, risk management and security — fondly known as “Traditional IT”.
Security teams, a part of traditional IT organizations, have begun demonizing any non-sanctioned technology use – dubbing it “Shadow IT – taking a somewhat close-minded view as to how software and services are being procured and utilized in today’s organizations. In the legacy world, IT Security could block or veto projects based on its merit and risk. Business teams had no choice but to work within their constraints, as the security teams controlled the firewalls — the proverbial gates to the kingdom. Nothing entered or left the organization without being blessed through the firewall, which left IT Security in a very advantageous position. Fast-forward to today and we see a drastically different dynamic taking place in organizations: DevOps and business teams are driving buying decisions, or making them without IT approval.
Why is this happening?
If you look at how various teams are structured in most organizations it becomes obvious. IT departments, a legacy construct best suited for organizations with few technology-savvy users, are best suited with a role as a service provider. Meaning, they build infrastructure, deploy software and services, and operate utilities as a service to their user base. This could be users in the form of bankers, call center employees, or even software engineers. There is no minimum or maximum level of technology expertise required on behalf of the user, because the IT department is there to offer support and guidance as necessary. This is very much a “thou shall not use technology not provided by IT” point-of-view, because IT is ultimately responsible for the support and user experience of said technology.
However, IT departments are fundamentally based around annual budget cycles and 3 to 5 year amortizations of capital expenditures (servers, network equipment, etc.). As the quality and variety of software, hardware and SaaS solutions has increased ten-fold over previous decades, we have quickly entered a buyer’s world where multiple satisfactory solutions can be obtained quickly. This is counter to the traditional IT pattern of planning purchases in advance, leaving ample time for procurement haggling. In as little as a year, entire service providers can spring up with scalable, resilient, superior technology solutions — often affectionately referred to as disruptors. These disruptive technology companies move fast, gather feedback from their customers, improve their product/service and deliver new products. If you just spent a million dollars on servers that you plan on keeping for the next three years, it is nearly impossible to justify leveraging a fleet of cloud servers as an alternative just a few months later. The cloud servers could be the right solution for your business — but the pain of wasted capital is too great for most organizations to shake, much less the implied defeat or mistake in judgment by IT management.
DevOps teams, on the other hand – and much to the chagrin of IT and InfoSec teams, thrive in the chaos of moving quickly and breaking from tradition. This is not done maliciously, but rather out of necessity to reach a peculiar and demanding audience. Years of “buy it now” instant gratification have conditioned the end-user to expect fast, high-quality and competitively priced products. This holds true for the Internet generation now responsible for the buying decisions of everything from inexpensive productivity tools to enterprise-grade communications solutions. Decisions are not made solely on who can deliver the highest SLA or who had the best benchmark score. Agile teams now look for the best product fit, defined by a set of conditions ranging from automation integrations to direction and vision of the vendor. This wide range of criteria falls well outside the traditional IT buying spectrum, and thumbs its nose at the legacy buying practices. DevOps teams buy subscriptions to services that they can change or cancel at any time. They procure products that don’t even have user interfaces beyond an API and JSON output. They buy based on “what can we do with this” rather than “what can this do for me”, which is reminiscent of maker culture.
A new breed of tools that enable the DevOps teams to do great things while catering to the IT Security team has emerged. DevOps teams tend not to budget for security, and are often too fast moving to build all the requisite capabilities themselves. IT Security is desperate for a place at the table to ensure the safety and security of organizations and its users. This sets the stage for new, emerging technology companies to capitalize on the widening gap that has occurred as the industry shifts from the traditional datacenter model to one of private, hybrid and public clouds. This means no more 3-5 year investments in a security technology and no 3-5 year guaranteed relationship for security vendors. Emerging companies also have to raise their game to meet the needs of these organizations and prove to be the partner of choice. The uptake to date has been slower as the industry has been slow to detect and understand this shift. Many organizations have legacy investments and don’t want to bring additional complexity to their lives by adding new panes of glass. DevOps teams may directly integrate raw data feeds from new products into their toolkit, but IT teams need solid integrations to existing infrastructure to make the best use of these new products. Without this, they can’t keep pace with the rapid deployments and changes made by DevOps teams, and are left nearly blind to the dynamism of their infrastructure risk and security posture.
So what is the solution?
It’s simple. By integrating security more deeply into the DevOps toolchain, and operationalizing security practices the same way we operationalize infrastructure and code issues. This means there is a space to not only bring cloud-centric data down to the legacy investments through connectors and integrations, but also an opportunity for IT Security to enable DevOps by automating common security practices. If the practices and behaviors of Security teams were operating at or beyond the pace at which DevOps teams deploy, then a collaborative environment can be built with security detection, notifications, and even mitigations act as a “safety net” in agile environments. This makes a lot of sense when you realize that the biggest threat to these agile organizations is not malicious hackers or state-sponsored attacks, but rather human error, policy failure, lack of transparency into security practices, and lack of consistency over time.
About the Author/Tim Prendergast
With well over two decades of experience pushing the limits of technology, Tim set out to create the first “next-generation” security company, Evident.io, focused solely on programmatic infrastructures (cloud). Tim co-founded Evident.io to help others avoid the pain he endured when helping Adobe adopt the cloud at a massive level.
Tim’s prior experience includes leading technology teams at Adobe, Ingenuity, Ticketmaster, and McAfee. He holds over 15 years of security experience; 8 years of AWS security experience, with 3 of them defending the Adobe AWS infrastructure from inception to production as an AWS Certified Solutions Architect.
Connect with Tim: LinkedIN | Twitter | Evident.io
Jon Mittelhauser is the CEO of CloudBolt Software. A 20-year Silicon Valley veteran, Jon Mittelhauser has a proven track record of building highly regarded technology organizations from the ground up and helping to architect pioneering technologies. He is considered one of the founding fathers of the World Wide Web. He was co-author of the first widely-used Web browser, NCSA Mosaic, and was a founding engineer of Netscape Communications Corporation. Mittelhauser was an early investor in Tesla Motors and one of the first Tesla Roadster owner.
