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Tag: Moogsoft

  • Moogsoft Pushes the Bounds of AIOps With New Features and Integrations

    AIOps leader advances technology with enhancements to accelerate incident response and new reporting and analytics capabilities

    San Francisco, CA April 5, 2022 — Moogsoft, the AIOps pioneer and leader, today announced new product features and enhancements that expand integration capabilities, improve the user experience, and provide customers with actionable insights within days of implementation.

    More than half (54%) of CIOs found a skills shortage to be the largest hindrance to AI solution implementation, according to Gartner. Moogsoft enhanced its user experience to close this skills gap and make AIOps solutions applicable to ITOps, SREs, DevOps and Application Teams.

    Moogsoft celebrates 10 years in business this quarter, marking a decade of work that has resulted in the company leading AIOps into the mainstream technology category. In addition to significant company and customer growth, Moogsoft platform enhancements solidify the company as an industry leader and innovator.

    “Customers are moving fast as they adapt to the new digital world.  But we know that this introduces complexity when you have a mixture of old and new. This is why Moogsoft provides a domain-agnostic AIOps platform that helps keep strategic transformation initiatives on track with minimal disruption to the organization.” said John Haley, VP of product and market strategy.

    The latest feature benefits and enhancements include:

    Enhancements to service collaboration

    • Insights dashboard: Insights, the newest analytics and reporting dashboard, gives users a high-level view of the incident management lifecycle through historical data and business services trends.

    • Advanced ServiceNow integration: Improved usability with ServiceNow through advanced bi-directional capabilities,  maintenance windows and related CIs.

    User experience enhancements and automation

    • Webhook enhancements: Amplified customization for incident API’s by linking to webhooks to further automate workflow and outbound integration.

    • Improved filters for incidents and alerts: Grid Filtering improves the UI by allowing views based on a user’s priorities, from application management to incident severity.

    • Single Sign-On: Improved configuration of Azure Active Directory for Single Sign-On (SSO) authentication for users outside of central IT teams to DevOps and SRE teams.

    • New user onboarding improvements: To quickly show Moogsoft’s value to new users, an updated, intuitive flow is presented for ingesting data and turning alerts into actionable insights.

    For more information about Moogsoft and its latest feature updates, please visit www.moogsoft.com.

    About Moogsoft

    Moogsoft is the AIOps pioneer and leader delivering the most advanced domain-agnostic platform that enables DevOps, SRE, and ITOps teams to detect incidents early, know what’s wrong, and fix things faster. Backed by a team with decades of deep domain experience and 41 granted patents, with a further 31 pending, Moogsoft continues to innovate. Founded in 2012, Moogsoft has more than 150  customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, Uber and Yahoo.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

  • Moogsoft Enhances Observability Cloud Platform With New Features to Streamline Workflow and Increase User Productivity

    Leader in observability with AIOps releases new product features, adding simplicity and optimizing user experience

    SAN FRANCISCO, CA — May 12, 2021 — Moogsoft, the observability with AIOps leader, today announced the launch of new product features and several updates, including extending integration capabilities to easily and openly connect disparate tools and data into a single source through the unique “Create Your Own Integration” and hybrid-cloud experiences; driving incident workflow automation to reduce toil using workflow auto close automation, tag aggregation and context, and automatic event enrichment; and making configuration and the lives of users even easier with secure credential store, data configuration overview and personalization.

    The announcement of Moogsoft’s new product updates follows the release of the 2021 Gartner Market Guide for AIOps Platforms, which stated, “AIOps platforms enhance a broad range of IT practices, including I&O, DevOps, SRE and service management. … There is no future of IT operations that does not include AIOps. This is due to the rapid growth in data volumes and pace of change … that cannot wait on humans to derive insights.”

    As the industry evolves, Moogsoft continues to release significant product updates, pushing innovation to newfound levels in order to simplify the distillation of metric and event data into meaningful insights.

    The new product features allow Moogsoft users to optimize productivity and focus time back on innovation. The features and updates include the following:

    Extending integration capabilities to easily and openly connect disparate tools and data

    • “Create Your Own Integration” updates and enhancements: “Create Your Own Integration” is an industry first. It’s the easiest and most transparent integration approach to connect all your disparate observability and monitoring tools. It allows users to generate a custom API endpoint to which they can send any raw event and/or metric data. Users are able to view the received payloads and easily map the data they choose to Moogsoft fields. Moogsoft then automatically normalizes and correlates the events into incidents users can action. With the latest update, users have the capability to integrate payloads that include multiple events within. This saves an immense amount of time, resources and money with complete transparency to get connected and operating quickly.

    • Microsoft Azure App Insights integration (beta): Azure App Insights is a cloud-to-cloud integration that provides an administrator with the ability to ingest metric data that is configured in Microsoft Azure. The metric data will then be analyzed to establish the normal operating behavior with an upper and lower threshold. If the metric deviates from the normal behavior, an anomaly event will occur. This allows users to understand the difference between a normal behavior and a potential issue that they need to address and eliminates the need for administrators to manually create a threshold for each metric. By understanding an application’s normal behavior and acting on the context Moogsoft provides, users are able to resolve issues quickly and learn from them to build more resiliency, improving stability and ultimately their customer experience.

    Drive incident workflow automation to reduce TOIL

    • Automatic event enrichment with Auto Classify (beta): Traditionally, it takes a number of rules and queries to classify alerts into known infrastructure elements and the associated types of failures (e.g. Network | Availability), which is how all enrichment features work for an event management product. Until now. Moogsoft Classification uses ML to analyze your data and automatically determine the infrastructure element and type of failure so you don’t have to. This frees up time to focus on the more important tasks, like increasing reliability, innovating or perhaps getting a little more sleep.

    • Extended workflow automation with Auto Close: Auto Close is a configurable setting that extends workflow automation to automatically close any alerts or incidents when they meet the time and criteria the user sets. When the user fixes that nagging issue and the clear event comes through, or the metric falls back into the normal behavior, the alert severity will automatically move to “clear”’ and the status to “resolved.” Once all alerts are resolved and the time has reached the user’s configured time, the alerts and incidents will automatically close. This saves yet one more step so users can get back to an innovative vibe and improve products and services.

    • Automated incident context with Tags: With Moogsoft, the context needed to stay well within SLA and SLOs is right in front of you. Incidents will automatically aggregate and deduplicate all the tags from alerts, including any custom tags created along the way. This provides users with the fastest path to remediation through automated incident context so they can lower mean-time-to-resolve and remain within SLA and SLOs.

    Making configuration and users lives even easier

    • Navigation updates: The Moogsoft navigation is incredibly slick and easy to use, allowing users to hover, or expand, for as long as they’d like. Each area has been carefully designed to get users where they need to be in a single click while also providing some insights into the flow of data through the product and how things are connected. Easy and smooth navigation saves precious seconds and helps SRE teams understand even more so they don’t have to waste clicks and time trying to find what they need. After all, they want to resolve the issue and get back to doing what matters most.

    • Data flow and configuration overview: To get the full value out of observability and AIOps products, users need to understand not only the concepts but how data flows and the product can be configured. That’s why the very first page when a user logs in shows exactly how data flows through the product and all the different items that can be configured. Users are able to get up and running in no time flat so they can spend more time developing and less time figuring out how to operate everything.

    • Secure Credential Store: Moogsoft saves time when configuring any integration or when a new monitoring source is discovered by safely and securely storing the credentials that are already entered. Users can reuse these for specific integrations or all integrations. It’s their choice. But the bottom line is Moogsoft saves the trouble of needing to remember and enter credentials every time. This allows monitoring discovery to run and find new sources to monitor so users never miss an event and get caught off-guard. Users are able to focus on improving and automating more instead of constantly configuring and trying to understand what needs to be monitored.

    • API Keys & Role Based Access Control: As an administrator, you can see everyone’s level of access, including who has access to the APIs via API keys that are directly associated with a user’s ID. If a user is suspended or deleted, the API key is automatically deleted as well. Administrators can also elevate user privileges to share admin activities. This saves precious time and ensures that teams are staying within access compliance automatically.

    • Personalization and interactions: New personalization capabilities allow users to change the order of columns, which columns are displayed and even the refresh rate of their UI to display new information at a preferred rate. This will allow users to take better advantage of different interactions, like the “Assign to Me” shortcut, and view the most relevant information so they can make faster decisions to fix issues quickly and efficiently. Companies depend on SRE teams day-in and day-out, and every second counts. Personalized UI will help to keep organizations running smoothly.

    “In a period of immense growth, our team is working harder than ever to allow development, ITOps and SRE teams to work more efficiently,” said Adam Frank, Moogsoft Vice President, Product Management and UX Design. “Simplicity within the user experience continues to be at the forefront of everything we release – from new and improved navigation to the ease-of-use of our industry-leading open and transparent integrations – making it even easier for our customers to take advantage of observability with AIOps and allowing them to develop more and operate less.”

    The launch of Moogsoft’s new features follows the announcement of significant company milestones, including 100% QoQ growth that has further fueled record expansion and 105% net dollar retention rate, alongside the company now being fully funded.

    For more information about Moogsoft and its latest feature updates, please visit www.moogsoft.com.

    About Moogsoft

    Moogsoft is the observability with AIOps leader that delivers the most advanced platform for software engineers, developers and operators to instantly see all incidents and potential issues, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies. For more information about the Moogsoft Observability Cloud and its customers’ success, visit Moogsoft.com.

  • Moogsoft Doubles Down on Growth, Achieves Stand-Alone Status

    Leader in intelligent observability reaches 105% NDRR, triples customer count and more after launching Observability Cloud

    SAN FRANCISCO — May 5, 2021 — Moogsoft, the AI-driven observability leader, today announced significant milestones as it continues to pioneer the intelligent observability and AIOps market. Milestones include 100% QoQ growth in its customer base, record expansion within its existing customer base and 105% net dollar retention rate, alongside the company now being fully funded.

    In a busy quarter, Moogsoft strengthened the team with the addition of Minami Coirin Rojas as VP of Growth, closed $20 million in funding, and doubled the sales team. Moogsoft has also made significant advancements to its market-leading product with the introduction of its self-service capabilities and free tier for companies just getting started with intelligent observability. The momentum points to the acceleration of Moogsoft’s engagement with the marketplace and adoption to a product-led, high-velocity frictionless model.

    “I’ve never felt more confident in where our company stands today,” said Phil Tee, CEO and founder of Moogsoft. “Since our shift to a completely self-service model — which is incredibly unique to the market — we’ve seen demand skyrocket. We are acquiring customers faster than ever before and have reached record expansion within our existing customer base, leading to our best ARR yet. And we’re just getting started.”

    “Moogsoft continues to prove its value and dedication to the AIOps and observability community and has momentum to back it up,” said Jason Kreuziger, Managing Director in Goldman Sachs Growth Equity, which is an investor in the company, and member of the Moogsoft Board of Directors. “The company has rapidly evolved under Phil’s leadership to meet market demands, and I know they aren’t letting up anytime soon.”

    As Moogsoft reshapes its team to support product-led growth, Rojas joins as VP of Growth to continue the acceleration of market momentum as she oversees long-term product, sales, customer and marketing strategies across all channels. Prior to Moogsoft, Rojas served as Director, Global Online Sales at PagerDuty and held various positions at Google.

    “I’m inspired by the work the Moogsoft team is putting in to be a true market leader and educator for our customers at every level within their organization,” said Rojas. “Phil’s leadership and energy is contagious, and I feel very fortunate to be coming in at such a pivotal moment in the company.”

    For more information about Moogsoft and its recent achievements, please visit www.moogsoft.com.

  • Moogsoft and HCL Use AI to Advance Automated Incident Remediation

    The joint solution delivers DevOps, SRE, and ITOps teams end-to-end automated incident detection and response across the digital business

    SAN FRANCISCO — April 28, 2021 — Moogsoft, the AI-driven observability leader, today announced a strategic partnership with HCL Technologies (HCL), a global technology company that empowers organizations for the next decade today. The partnership will deliver the first end-to-end solution for automated remediation of IT incidents and help assure business service continuity and customer experience innovation in today’s digital economy.

    The two companies will develop and deliver a joint solution combining the Moogsoft Observability Cloud’s artificial intelligence (AI)-driven anomaly detection and correlation with automated remediation capabilities from HCL’s DRYiCE™ iAutomate. This one-of-a-kind offering drastically reduces support costs while increasing operational efficiency and the frequency of DevOps CI/CD.

    The pandemic has introduced a fully digital economy, adding IT complexity and scale across businesses. As a result, DevOps and site reliability engineering (SRE) teams increasingly look to automate tasks. The joint Moogsoft-HCL solution’s AI-based automation drastically reduces the Mean Time to Remediate (MTTR) incidents. It correlates multiple data streams and detects anomalies at machine speed, then delivers closed-loop automation throughout the remediation cycle to resolve underlying issues before they cause costly outages.

    “Today’s fully digital enterprise produces massive amounts of constantly changing event data that DevOps, IT Ops, and SRE teams must use to keep improving digital services and experiences,” said Kaylan Kumar B, Chief Technology Officer and Head – Ecosystems at HCL Technologies. “By combining Observability, AI, and automation, these teams can maintain the efficiency to keep these services running, continue innovating, while reducing operations costs.”

    The combined HCL DRYiCE iAutomate and Moogsoft solution enables customers to:

    • Assure continuity: Prevents costly outages by automatically remediating issues before users are impacted.
    • Maximize operational efficiency: Teams can manage more infrastructure in less time through closed-loop automation.
    • Reduce support costs: By lowering ticket volumes and manual work, teams can spend their time on more valuable operations work, enabling developers and SREs to innovate faster.

    “Today’s digital business requires DevOps and SRE teams to act on insights that old-fashioned monitoring tools fail to deliver in a useful timeframe,” said Moogsoft Founder and CEO Phil Tee. “The good news is that these teams can now leverage AI to surface actionable insights from observability data the time it takes to make a cappuccino. By combining these insights with automated remediation, these teams can move focus away from fighting fires and focus on improving the customer experience.”

    Moogsoft and HCL will showcase the benefits of this joint solution in a live webinar on May 18, 2021 at 8 am Pacific. Register at: https://info.moogsoft.com/webinar-automate-incident-remediation-hcl-moogsoft.html

    Additional Resources

    ●  Sign up for a free trial of the Moogsoft Observability Cloud

    ●  Read the Moogsoft Blog

    ●  Follow Moogsoft on Twitter, LinkedIn, and Facebook

     

    About HCL Technologies

    HCL Technologies (HCL) empowers global enterprises with technology for the next decade, today. HCL’s Mode 1- 2-3 strategy, based on its deep-domain industry expertise, customer-centricity and entrepreneurial culture of Ideapreneurship™, enables businesses to transform into next-gen enterprises.

    HCL offers its services and products through three business units: IT and Business Services (ITBS), Engineering and R&D Services (ERS) and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in the areas of applications, infrastructure, digital process operations and next generational digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering. P&P provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network, HCL delivers holistic services in various industry verticals, categorized as Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences & Healthcare and Public Services.

    As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. For the 12 months ended March 31, 2021 HCL had consolidated revenue of US$ 10.17 B. Its 168,977 Ideapreneurs operate out of 50 countries. For more information, visit www.hcltech.com

    About Moogsoft

    Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers, and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media.

     

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

     

    For more information about the Moogsoft Observability Cloud and its customers’ success, visit www.moogsoft.com.

     

  • Moogsoft Joins the Datadog Marketplace to Instantly Deliver Actionable Insights About IT Incidents

    The Datadog-Moogsoft integration allows DevOps, IT Ops, and SRE teams to rapidly address service impacts identified by the Moogsoft Observability Cloud and Datadog monitoring and security platform

    SAN FRANCISCO — Feb. 16, 2021 — Moogsoft, the AI-driven observability leader, today announced a new integration with Datadog. Available through the Datadog Marketplace, this new integration enables IT Ops, DevOps, and SRE teams to easily start ingesting events and metrics from Datadog into the Moogsoft Observability Cloud.

    Datadog’s monitoring and security platform provides metrics, traces, logs, and more to provide observability for modern environments. This new integration allows SREs, IT Ops, and DevOps pros to instantly see context-rich Moogsoft-generated incidents from across the full stack in either platform, boosting service availability. Put simply, it slashes the time an SRE must spend sifting through data to get to the cause of a service outage.

    Time spent triaging alerts and identifying incident root cause impairs the value DevOps practitioners and SRE teams can deliver to organizations. Using this new integration, customers can leverage Moogsoft’s algorithms in conjunction with Datadog’s insights to automate the identification of critical, actionable data, then correlate meaningful alerts into context-rich incidents that they can quickly resolve from within the Datadog Incident Dashboard.

    “We hope that this new partnership between Datadog and Moogsoft will enable us to better achieve the true purpose of AIOps, including the ability to detect anomalies as soon as possible and manage the knowledge to mitigate incidents quickly when they occur,” said Diego Devalle, Global Head of Product and Engineering at Guidewire Software.

    “Customers rely on Datadog to quickly be alerted on production issues and help them find resolutions,” said Ilan Rabinovitch, Vice President of Product and Community at Datadog. “The root cause analysis that Watchdog and our partners provide ensures that engineering teams can respond to incidents more effectively. Moogsoft combines Datadog’s findings with those of other toolsets to enrich and  augment the insights available to developers. We are excited to welcome them into the ecosystem of partners available via the Datadog Marketplace.”

    Using this integration, Datadog users can use both platforms to:

    • Achieve more context across incidents: Joint customers can use Moogsoft and Datadog to enrich telemetry from Metrics, Events and Logs APIs, as well as CI data from Datadog’s Topology APIs, with other data from across their environments including configuration database management systems (CMDBs), asset management databases, discovery systems and more.

    • Accelerate identification of root cause: Moogsoft automatically adds key incident information such as location, department, business criticality, service relationships, runbooks and escalation processes.

    • Minimize the impact and time spent on service-impacting outages: Moogsoft and Datadog algorithms automatically surface anomalies to Datadog customers, helping them address incidents before they introduce service impacts.

    • Accelerate Monitoring Transformation: Moogsoft and Datadog automate event correlation across legacy on-premises systems and modern multi-cloud environments in one place, eliminating duplicates and effectively reducing the overall number of incidents across the full stack.

    “The avalanche of data coming from modern environments is simply too much for the human mind to process, and is a major drag on the efficiency of SRE teams,” said Phil Tee, Founder and CEO of Moogsoft. “This integration between Moogsoft and Datadog equips our joint customers with AI to automate the analysis of any data into actionable insights, freeing humans to spend time innovating. Best of all, Datadog users can start seeing these results in the time it takes to make a cappuccino!”

    Additional Resources

    About Moogsoft

    Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

    For more information about the Moogsoft Observability Cloud and its customers’ success, visit www.moogsoft.com.

  • Moogsoft Featured Among CRN’s Coolest Cloud Companies for 2021

    Recognition highlights the importance of surfacing actionable insights from observability data across the full cloud stack

    SAN FRANCISCO–(BUSINESS WIRE)–Moogsoft, the AI-driven observability leader, today announced that CRN®, a brand of The Channel Company, has named Moogsoft as one of its 100 Coolest Cloud Companies for 2021. This annual list recognizes the leading cloud technology providers in five critical categories: infrastructure, monitoring and management, security, storage, and software.

    This year’s 100 Coolest Cloud Companies were selected by the CRN editorial team based on their demonstrated commitment to working with channel partners and innovation in product and service development.

    CRN’s 100 Coolest Cloud Companies list not only honors exceptional technology suppliers, but it has become a trusted resource for solutions providers looking for cloud technology providers to partner with — presenting a list of the companies best positioned to support their cloud services needs.

    This recognition follows Moogsoft’s recent launch of the Moogsoft Observability Cloud, a self-service SaaS platform that advances observability in the cloud to meet the demands of a software-defined world. This cloud-native intelligent observability solution enables DevOps practitioners and Site Reliability Engineers (SREs) to begin surfacing actionable insights from telemetry across their digital infrastructure in minutes.

    “We’re honored to be recognized for delivering our partners and customers the actionable intelligence that DevOps and SRE teams need to support constantly evolving customer experiences,” said Moogsoft Founder and CEO Phil Tee. “Our scalable, self-service architecture enables new and existing customers and partners to begin performing advanced correlation of metrics, events and more with AI, all in the time it takes to make a cappuccino!”

    “Cloud services are quickly becoming the critical component needed to build successful and secure IT solutions,” said Blaine Raddon, CEO, The Channel Company. “The honorees on this year’s 100 Coolest Cloud Companies list have proven they support partners in the ever-evolving cloud computing business with leading innovative solutions and growth in cloud-based technologies. Our team applauds those on the list for 2021 and looks forward to watching them drive positive change in the cloud domain.”

    CRN’s 100 Coolest Cloud Companies list will be featured in the February 2021 issue of CRN and online at www.crn.com/cloud100.

    Additional Resources

    About Moogsoft

    Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

    For more information about the Moogsoft Observability Cloud and its customers’ success, visit www.moogsoft.com.

    About The Channel Company

    The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

    Follow The Channel Company: Twitter, LinkedIn and Facebook

    © 2021 The Channel Company, LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

  • Global Mentoring Solutions Deploys Moogsoft Observability Cloud to Reduce Tickets, Boost NOC Efficiency

    Leading outsourced IT help desk provider selects AI-driven observability platform to automate management of events from multiple data streams and clients into meaningful incidents

    SAN FRANCISCO–(BUSINESS WIRE)–Moogsoft, the AI-driven observability leader, today announced that Global Mentoring Solutions (GMS), a leading North American provider of managed network operations and IT help desk services, has deployed the Moogsoft Observability Cloud to streamline its managed Network Operations Center (NOC) service using artificial intelligence (AI). GMS will use intelligent observability from Moogsoft to automate analysis and enrichment of event data at machine speed, and quickly surface actionable intelligence about alerts and incidents to its highly trained NOC staff.

    As digital services scale and evolve, skilled IT teams must make sense of warning signs from many streams of data such as events and tickets. GMS’ managed NOC service ingests and analyzes this data on behalf of clients to efficiently scale support for their end-user digital experiences. The Moogsoft Observability Cloud automates the correlation of event data from multiple monitoring sources, drastically reducing ticket volumes and the time required for GMS’ experts to discover actionable insights about incidents across multiple client environments.

    “Our clients choose GMS because of our ability to support any environment using their existing stack. Clients depend on our North American-based team to deliver cost-effective 24×7 NOC and help desk operations,” said Wayne Goldstein, CEO at GMS. “Moogsoft automatically reduces noise from the many monitoring tools we support across our client base, allowing our skilled team members to extend their capacity and increase GMS’ value to our clients.”

    “In order for DevOps and SRE teams to support constantly evolving customer experiences, they must quickly understand and act on observability data from across the full stack,” said Moogsoft Founder and CEO Phil Tee. “By introducing AI, The Moogsoft Observability Cloud automates the data triage work of the human eye to improve data quality. This allows teams like the ones at GMS to more quickly begin the valuable diagnosis and remediation work which keeps the digital business running.

    “All of that, and yet we can demonstrate how this can be achieved for you whilst in the time it takes to turn Manaresi coffee beans into an excellent cappuccino.”

    Moogsoft Delivers Instant Scale for Managed Services

    The Moogsoft Observability Cloud’s self-service architecture helps managed service providers (MSPs) quickly bolster their service portfolios with intelligent noise reduction, alert correlation, and native observability capabilities, including metrics collection and anomaly detection. Moogsoft can be provisioned in minutes to operate across cloud workloads, microservices- and Kubernetes-based infrastructure, plus a vast array of standard tools. This means an SRE deploying Moogsoft can begin maximizing ops efficiency days or weeks before those using old-fashioned monitoring tools only start to connect their first events.

    Additional Resources

    About Global Mentoring Solutions

    Global Mentoring Solutions delivers outsourced help desk support and NOC services to a range of customers, from large corporations to IT Service Providers. Founded in 2000, GMS’ initial focus was providing live learning assistance to IT professionals pursuing technical certification courses. The company has since expanded into partnering with OEMs, ISPs and Technology Service Providers across the globe. GMS distinguishes itself with support provided through its Canadian and US-based team and its ability to tie in with clients’ existing processes and support infrastructure. More information at www.globalmentoring.com.

    About Moogsoft

    Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

    For more information about the Moogsoft Observability Cloud and its customers’ success, visit www.moogsoft.com.

  • Optimiz Deploys Moogsoft Cloud for Observability of Modern Digital Infrastructure

    AI-driven observability leader enables managed service provider to accelerate alignment of clients’ IT and digital business models for unparalleled customer experience

    SAN FRANCISCO — Oct. 13, 2020 — Moogsoft, the AI-driven observability leader, today announced that Optimiz, a premier IT operations optimization partner for enterprises in the digital era, has deployed the Moogsoft Observability Cloud to help clients quickly align their IT operations and digital business goals, and deliver epic customer experiences.

    Today’s digital business relies on making sense of rapidly growing and changing volumes of data about their digital connections with customers. Optimiz is using Moogsoft’s cloud-native observability platform within its innovation lab to deliver its clients contextualized business-level visualizations of real-time alert and event data, and its effect on customer experiences. The company will also integrate Moogsoft into its managed services portfolio serving North American clients ranging from innovative small businesses to the Fortune 1000.

    “The global pandemic has revealed just how critical a high-quality digital experience is to customer loyalty, and has sent businesses of all sizes scrambling for ways to find meaning about that experience amongst zettabytes of constantly growing and changing data,” said Optimiz Chief Strategy Officer Tom McIlwham. “Moogsoft helps us intelligently correlate these disparate data points about our clients’ digital services, help them reduce service interruptions and better use data to guide business leaders towards smart innovation for the digital era. Moogsoft was so easy to deploy and integrate, we got it up and running in no time.”

    “2020 has accelerated the need for companies of all sizes to embrace a fully digital future and quickly adapt to rapidly changing business and customer requirements,” said Moogsoft Founder and CEO Phil Tee. “Moogsoft’s intelligent monitoring and observability platform helps experts like Optimiz harness the power of Observability 2.0, using AI to start turning metrics and events into intelligent incidents in the time it takes to make a cappuccino.”

    From Data to Dashboards: Intelligent Monitoring as a Differentiator

    As an extensible cloud platform, Moogsoft enables Optimiz to quickly integrate its existing portfolio of monitoring and reporting tools —from AppDynamics to Grafana— into a comprehensive SRE and DevOps tool to turn data about events, metrics, logs and traces into c-level dashboards which show how their essential resources are actively building and improving customer experiences.

    Moogsoft Delivers Instant Scale for Managed Services

    The Moogsoft Observability Cloud’s self-service architecture helps MSPs quickly bolster their service portfolios with intelligent noise-reduction, alert correlation, and native observability capabilities, including metrics collection and anomaly detection. In the time it takes to make a cappuccino, Moogsoft can be provisioned to operate across cloud workloads, microservices- and Kubernetes-based infrastructure and a vast array of standard tools. This means an SRE deploying Moogsoft can begin maximizing ops efficiency in minutes while those using old-fashioned monitoring tools are only starting to connect their first events.

    For more information on Moogsoft and its cloud-native AIOps and observability solution, please visit: www.moogsoft.com.

    Additional Resources

    About Optimiz

    Optimiz is an IT Operations optimization partner that helps enterprises adapt and thrive in the digital era by simplifying the process of monitoring digital products and services, and empowering teams by learning the optimal ways to use monitoring tools to make data driven decisions. 

    A leader in providing services and solutions across the AIOps spectrum, Optimiz delivers clients APM, Information Technology Service Management (ITSM) and infrastructure monitoring, in addition to Event Correlation and ITSM process workflow automation. Its goal is to help reduce the number of incidents and Mean Time to Repair (MTTR), while delivering the best digital experience for clients’ customers. More information at www.optimiz.ca.

    About Moogsoft

    Moogsoft is the AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for software engineers, developers and operators to instantly see everything, know what’s wrong and fix things faster. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro. 

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

    For more information about the Moogsoft Observability Cloud and its customers’ success, visit www.moogsoft.com.

  • Moogsoft Named a Leader in EMA’s Radar Report on AIOps and Wins DevOps Innovation Award

    Recognized exclusively for delivering self-service and rapid deployment model with the first dedicated DevOps solution in the AIOps market

    SAN FRANCISCO – Sept. 10, 2020 – Moogsoft, the pioneer and leading provider of artificial intelligence for IT Operations (AIOps), today announced that Enterprise Management Associates (EMA) has named it a “Value Leader” and recognized the company for its DevOps innovation in the firm’s 2020 AIOps Radar Report. The full report can be viewed online at: moogsoft.com/EMA-Report.

    In the comprehensive report, which ranked 17 AIOps solutions using dozens of key decision-making factors, Moogsoft earned EMA’s Value Leader status across nearly all AIOps use cases: Incident, Performance, and Availability Management as well as Change Impact and Capacity Optimization. EMA also recognized Moogsoft exclusively as an innovator in DevOps, which is the third most common AIOps use case, according to the report.

    “In an eclectic market with many different approaches, Moogsoft has established itself as one of the leaders and a definer of AIOps,” said Dennis Drogseth, Vice President, EMA and author of the report. “Its rich data ingestion capabilities are a credit to Moogsoft’s patented algorithms, while its integrations are among the best in the market. This is enhanced by Moogsoft’s Situation Room, which provides a uniquely rich environment for IT teams to remotely collaborate.”

    The report also recognizes Moogsoft’s extraordinary investments in AI/ML heuristics with well-integrated workflows and automation, as well as out-of-the-box capabilities for data assimilation from third-party sources. “It is designed to deliver compelling value without the significant amount of overhead that often accompanies large, complex AIOps deployments,” continues its evaluation of Moogsoft, which considered user feedback as a significant part of its methodology.

    “We selected Moogsoft after evaluating other AIOps platforms and suites because of its AI/analytic strength and Moogsoft’s guided machine learning,” states the director of IT operations at a global oil and gas industry leader, in the report. “The platform’s embedded capabilities for automation were also an important factor.”

    “This report validates how important AIOps has become for businesses of all sizes as they embrace a fully digital future,” said Moogsoft Founder and CEO Phil Tee. “It also perfectly underscores our vision for a cloud AIOps architecture to deliver DevOps and SRE teams rapidly deployable and automated observability across all their services.”

    Cloud-First Model Recognized as a Game-Changer

    EMA also named Moogsoft the winner of its DevOps Innovation Award, which recognizes strides to democratize AIOps with the arrival of an entirely new cloud-first architecture. Based on the latest developments in modern microservices and cloud-based technologies, this new platform delivers the market a new self-service, rapid-deployment model for DevOps and SRE teams to combine AIOps and observability in a single platform.

    The report calls this new architecture “the first dedicated DevOps solution in the AIOps market, with fast-time-to value and a wide range of features.”

    Additional Resources

    About the EMA Radar Report

    The EMA Radar Report delivers an in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. This information is laid out in an easy-to-decipher, detailed Radar Chart, making it simple to see how vendors measure up in the market, as well as against other vendors. The EMA Radar Report also provides a detailed discussion of methodology and criteria, a high-level market segment overview, and a comprehensive analyst write-up on each vendor.

    About Enterprise Management Associates (EMA)

    Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals, and IT vendors at www.enterprisemanagement.com.

    About Moogsoft

    Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps Platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro.

    Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products or names may be trademarks of their respective companies.

    For more information about Moogsoft’s AIOps platform and its customers’ success, visit www.moogsoft.com.

  • Rackspace Technology Announces Moogsoft AIOps Platform Integration into Rackspace Fabric

    Enhancing Rackspace Technology’s comprehensive multicloud platform with AIOps

     

    SAN ANTONIO – August 20, 2020 – Rackspace Technology™ (NASDAQ: RXT) announced today the latest release of Rackspace Fabric™ now includes the Moogsoft AIOps Platform, which applies artificial intelligence (AI) and machine learning (ML) to log, metric, trace and alert data to help resolve IT incidents faster and more effectively. The integration into Rackspace Fabric means Rackspace customers will experience increased uptime and fewer incident alerts by utilizing machine learning to solve IT problems.

    Rackspace Fabric is a comprehensive platform that provides a unified approach to administrative tasks across multicloud environments. Many companies struggle to manage complex cloud environments with disjointed authentication systems, unreliable support, and disparate management capabilities. Rackspace Fabric simplifies the administration of Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure, and VMware environments by providing consistent administrative and support capabilities across these technologies.

    Rackspace Fabric provides common billing, governance, support, monitoring, incident and change management services while still embracing the distinctive features of each cloud. Processing over a billion automated actions per month, Rackspace Fabric delivers a faster, more consistent approach to consuming and managing cloud resources from multiple providers, enabling customers to realize the transformational capabilities of the cloud much faster.

    “Rackspace Fabric takes everything we’ve learned over the last 20 years about operating mission critical applications, combines it with the latest cloud technologies, and weaves it all together into one platform — one fabric — which we use as the foundation for our service delivery,” said Tolga Tarhan, Chief Technology Officer at Rackspace Technology. “The integration of Moogsoft AIOps incorporates comprehensive AI and ML capabilities enabling cross-services visibility to enhance incident response and increase uptime across our customers’ cloud environments. As these cloud environments become increasingly self-healing, the pace of innovation increases, and customers are freed to focus more resources to build and deliver more quickly for their end-users.”

    “Digital transformation introduces unprecedented scale and complexity as organizations deploy new services into multicloud environments, and this requires the assistance of AI and ML to complement IT operations’ capacity to innovate,” said Moogsoft Founder and CEO Phil Tee. “This is precisely what Rackspace Technology has done by integrating Moogsoft AIOps into Rackspace Fabric. With AIOps, Rackspace Technology customers can focus more of their time on developing the digital services that drive today’s business, and less on fixing them.”

    About Rackspace Technology

    Rackspace Technology is a leading end-to-end multicloud technology services company. We can design, build and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

    About Moogsoft

    Moogsoft is a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter. With patented AI analyzing billions of events daily across the world’s most complex IT environments, the Moogsoft AIOps Platform helps the world’s top enterprises avoid outages, automate service assurance, and accelerate digital transformation initiatives. Founded in 2012, Moogsoft has more than 140 customers worldwide including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media. It has established strategic partnerships with leading managed service providers and outsourcing organizations including AWS, Cisco, HCL Technologies, TCS and Wipro. Moogsoft® and the Moogsoft logo are proprietary trademarks of Moogsoft Inc. All other products and names may be trademarks of their respective companies.

    For more information about Moogsoft’s AIOps platform and its customers’ success, visit www.moogsoft.com.