One thing about centralizing control is that there always has to be someone in charge. That can be a very good thing or a very bad thing. In IT, it doesn’t even get far enough to be a terrible thing.
Generative AI and increasing integrations have renewed the insistence from the crowd that it is certain they should control every little thing in your (virtual) data center. The idea that a given vendor should be the configuration and management point for a wide variety of tools – their own, competitors and nearby market tools – has been around forever. Vendors love the idea that they have that level of input into your infrastructure and, let’s be honest, many of us love the idea of having it taken care of for us.
But there are several questions to ask here. First, what is the likelihood that vendor X will have a great level of support for the tools from other vendors in your infrastructure? I mean, before we even get into the idea that this desire for control is not at all altruistic (we’re not talking Stalin here, but we certainly aren’t talking Washington, either), there is the question of how AI will be able to learn about and configure/manage a competitor’s products. Watching wire traffic? Well, if the competitor’s systems are super-well-known and the format of configuration APIs/files are well known—maybe? But this leads us to the real problem.
My advice to vendors would be to get their own products under control first. We work in a high-complexity field where the tools require a lot of specific domain knowledge to manage, and even more to manage well. Vendors have generally taken for granted that this level of knowledge would be available. Before making that level of knowledge unnecessary for competitors or spiderwebbing into competitor installs, make your tool(s) damn simple to use. That doesn’t mean you have to simplify it—you have the power of AI and are going to focus on configuration and management. So nearly eliminate configuration issues with your own products.
Example: “Great Security Tool, I just added an API at https://devopsy.kinsta.cloud/rocks. Please lock it down so it is accessible only to users in the WeRule group, then generate a WAF rule to keep it from being used to access more than three records a day, and only allow GET and POST calls.” Most vendors across the industry aren’t even close to this level of simplicity, so why in the world would you trust them to configure/control other vendor’s products?
There is a trend to make products cover more of the space they are in. This is very big in security right now, but you also see it in DevOps. CI/CD/CDD/VC/kitchen sink (KS)—I’m okay with that, as it does offer us simplified configuration and better cross-app communication. I think this is a better route than trying to serve as command-and-control for an entire tech stack that the vendor does not own. I still want point products and best-of-breed available, but a lot of us just don’t have the time and resources to implement five different products to get the job done—even if they’re “free,” as we all know, they are not free—so one vendor doing an entire chain is great for that use case, and often the shared information about the app, security, the network, etc. can work together better than the sum of its parts. So let’s stay in the “umbrella app” lane and not get carried away with trying to drive in the “manager of the entire world” lane.
We’re busy, we’re tired and many of us are jaded. So don’t tell us how you can manage other vendors’ tools, tell us how you’re making it easier to manage yours. Thanks, from all of us in IT.
