Tag: ai

  • Atlassian Adds CLI Option to AI Agent for Building Software

    Atlassian Adds CLI Option to AI Agent for Building Software

    Atlassian has added a command line interface (CLI) option to provide application developers with a familiar construct for invoking Rovo Dev, its artificial intelligence (AI) agent for building software

    Part of a portfolio of Rovo Software Agents that Atlassian now makes available in beta, Rovo Dev completes and debugs code, creates tests, surfaces insights and explanations of code bases, makes suggestions to improve code and generates documentation. It is also integrated with Jira project management software and Confluence collaboration tools provided by Atlassian.

    Using a set of software engineering (SWE) benchmarks maintained by researchers at Princeton and Stanford, Rovo Dev achieved a 41.98% resolve rate across 2,294 tasks.

    It can also be integrated via a Model Context Protocol (MCP) Server to access external data sources capable of providing more context that might be needed to complete a specific task.

    Shuyin Zhao, vice president of product for Atlassian, said the goal is to provide a single agent capable of performing a wide range of tasks versus requiring developers to create workflows that require them to orchestrate multiple agents to build and deploy software. The more memory that can be allocated to an AI agent the more it is able to preserve context, she added.

    Longer term, as the reasoning capabilities provided by large language models (LLMs) continue to expand, the scope of complex tasks that can be assigned to that AI agent will also increase, noted Zhao.

    Eventually, many developers will find they will be spending more time reading and evaluating code rather than writing it themselves, she added.

    It’s not clear how widely AI tools are being adopted by software developers and engineers, but a Futurum Group survey found 41% of respondents expect generative AI tools and platforms will be used to generate, review and test code. The one thing that is certain is more developers than ever are using these tools to write code, but how much of that code is making it into production environments is unknown. In some instances, an AI tool might enable a developer to write better code than they can on their own. In other instances, it might create vulnerabilities or recommend using software packages that simply don’t exist.

    Additionally, even as more code is generated, the existing DevOps pipelines might not be robust enough to deploy software at higher levels of scale than what is already being achieved.

    None of that means AI agents won’t be incorporated into DevOps workflows, but it does mean there is still a considerable amount of effort required to re-engineer those processes in a way that is optimized for AI agents rather than human application developers.

    In the meantime, however, DevOps teams would be well-advised to start creating a list of tasks they are willing to delegate to AI agents, assuming there is some level of supervision. Otherwise, it’s all but inevitable that AI agents might generate the same issues that human developers create, albeit just at a different level of scale. The issue then becomes making sure the right governance policies are in place to prevent as many of those issues from arising in the first place.

  • AI, the New Hero of Software Development … or Anti-Hero?

    AI, the New Hero of Software Development … or Anti-Hero?

    Artificial intelligence (AI) can be a hero or an anti-hero in software development, depending on your implementation approach. According to the 2024 DORA Accelerate State of DevOps Report, AI adoption shows promise with 75% of respondents reporting positive productivity gains, but also reveals unexpected challenges, including a 7.2% reduction in software delivery stability.

    The key is to position AI as a supportive partner. AI should be utilized to enhance human expertise rather than replace it.

    AI Is Promising, but Let’s Stay Suspicious

    AI has been rapidly infiltrating software development for almost two years now. Coding assistants, automated testing tools, and AI-powered analytics promise to transform how we build applications, and some early adopters have shown impressive results. When AI first entered development workflows, it tackled well-defined problems such as code completion, simple test generation, commenting, and draft documentation with reasonable success.

    But that initial enthusiasm has given way to more complex realities. Modern software development involves intricate systems, multi-cloud deployments, complex security requirements, and accelerating delivery expectations. AI has shown both remarkable capabilities and concerning limitations in this environment.

    After hearing customer stories about dozens of AI implementations, I’ve found the story isn’t as binary as “hero” versus “villain”—it’s more like “hero” versus “erratically-troubled-if-ultimately-victorious anti-hero.” The reality of AI is nuanced—and much more interesting, depending very much on the implementation approach, governance scheme, and where organizations choose to apply AI technologies.

    The Toil Problem Is Real and Measurable

    Every developer knows the frustration of “toil”—those manual, repetitive tasks that consume time without adding much value. Toil isn’t just a minor annoyance. The 2024 DORA report confirms that this challenge remains persistent, with developers continuing to struggle with time allocation between valuable work and repetitive tasks.

    Recently, I had the chance to discuss AI heroism and anti-heroism with the Chief Product Officer of CloudBees, Shawn Ahmed. CloudBees is an enterprise DevOps solutions provider and was co-founded by Jenkins creator Kohsuke Kawaguchi, so it has been in a good position to observe the thousand ways AI has been injected into software development. Their internal research indicates developers spend about half of their time triaging test failures, waiting on build times or addressing security issues—and as little as 20–30% of their time writing code. As Ahmed pointed out to me, this inefficiency seems like it wouldn’t be tolerated in most other industries; it is like accepting a manufacturing line that’s only 20–30% effective.

    An example of CloudBees’ approach to incorporating AI productively and helpfully is their continuous integration (CI) capability. It analyzes historical pipeline data to identify patterns in successful deployments and uses AI to provide suggestions for future deployments. This eliminates hours of configuration work, thanks to AI’s ability to base pattern recognition on thousands, if not millions, of data points.

    From CloudBees’ perspective, AI in software development isn’t a replacement technology in dev but rather what Ahmed characterizes as a “companion.” AI’s best role is handling routine tasks to preserve and expand the human developer’s time performing creative and strategic work.

    Three Implementation Models, Three Different Outcomes

    It’s clear that not all AI implementations are created equal. I see three distinct approaches emerging, each with dramatically different results:

    1. The Replacers: Some organizations approach AI to reduce headcount by automating development tasks. This model typically delivers poor results, fundamentally misunderstanding both AI capabilities and the creative nature of software development. The DORA research supports this concern, showing that while AI adoption is widespread, 39.2% of respondents reported having little or no trust in AI-generated code, indicating that successful implementations require human oversight. 
    2. Tools First!: These organizations adopt individual AI tools without a cohesive strategy or governance framework. This approach delivers mixed results—productivity improves in specific areas, but in many cases at the cost of quality, security, or long-term maintainability. The DORA findings highlight this challenge, showing that despite AI’s positive impact on individual productivity and code quality, it can lead to decreased software delivery performance.
    3. The Augmenters: The most successful approach treats AI as an amplifier of human capabilities rather than a replacement. The DORA research validates this model, showing that AI adoption leads to meaningful improvements: when AI adoption increases by 25%, individual productivity increases by 2.1%, flow improves by 2.6%, and job satisfaction rises by 2.2%.

    CloudBees is built on this augmentation philosophy. According to Ahmed, AI handles pattern recognition and repetitive tasks while humans make decisions on strategic matters. Their DevSecOps solution demonstrates this approach by using AI to identify security vulnerabilities while preserving human authority over remediation strategies. CloudBees’ Value Stream Analytics uses AI to spot workflow inefficiencies while leaving process improvement decisions to the teams who understand the organizational context.

    Making AI the Hero of Your App Dev Story

    Here are five critical success factors that determine whether AI becomes a hero or an anti-hero for you:

    1. Target high-toil activities first. Successful implementations start with well-defined, repetitive tasks where AI can deliver immediate value. CloudBees’ recommended targets include test generation, pipeline optimization, and code reviews, including areas where AI can significantly reduce manual effort.
    2. Establish governance first, deploy AI second. Organizations seeing positive results implement governance frameworks before widespread AI adoption, defining, for example, appropriate use cases, verification requirements, or clear boundaries for AI autonomy.
    3. Invest in developer education. Contrary to some narratives, successful AI implementation requires more skilled developers. Top-performing organizations invest in training programs that help developers understand both AI capabilities and limitations.
    4. Integrate rather than isolate. Rather than adopting disconnected point solutions, effective organizations implement AI capabilities that integrate throughout their delivery pipeline. CloudBees’ platform takes this approach, connecting AI capabilities from requirements analysis through production monitoring.
    5. Measure meaningful outcomes. The most effective implementations have moved beyond measuring code generation metrics. Instead, they focus on quality improvements, security posture enhancements, and business impact indicators that reflect the true value of AI adoption.

    AI Is Your Enthusiastic Partner, Not Your Replacement

    Successful AI implementations in app dev seem to share the common characteristic of using it as a complementary force instead of as a replacement. AI is adept at the mundane, repetitive tasks that drain motivation and attention among developers and increase their toil. It lets humans focus on innovation, customer experience, and ultimately, business value.

    According to Ahmed, CloudBees envisions a future where AI becomes increasingly personalized to individual developers. He predicts that within two years, developers will likely work with multiple AI companions tailored to their specific preferences and working styles. This personalization aspect represents an important evolution beyond today’s more standardized AI tools. 

    A particularly noteworthy perspective I got from research and vendor discussions is the relationship between AI adoption and team scaling. While some organizations initially approach AI to reduce headcount, the data suggests the opposite effect. As Ahmed noted in our discussion, the more effective approach isn’t using AI to reduce a 10-person team to 5, but rather leveraging AI to assist that 10-person team in achieving what would have previously required 15 people. This is the proactive, business-building “scale up, not down” perspective that can help propel an organization to its goals.

    I’ve concluded that today, the hero of software development isn’t AI. Not AI alone, but it is no longer purely human expertise either. The true hero is the partnership between them, working in concert to create outcomes neither could achieve independently.

  • From Automation to Orchestration: The Key to Digital Success

    From Automation to Orchestration: The Key to Digital Success

    Digital transformation continues to be a key focus for many organizations, and this usually means the automation of processes and data.

    At its core, automation is meant to simplify and streamline business operations. However, if not implemented correctly, it can introduce complexity, risk and fragmentation. The proliferation of automation tools, combined with the rapid growth of interconnected systems has created a tangled web of interdependencies that are becoming increasingly difficult to manage.

    In fact, recent research has shown organizations now manage an average of 50 endpoints to execute tasks that are part of a process in their business (this is a 19% increase over the past five years). Without a fundamental shift in approach, organizations risk becoming overwhelmed by digital chaos – what’s more, 82% fear they could find themselves dealing with ‘Automation Armageddon’ if processes are left unchecked.

    Bringing Order to Automation Complexity

    As automation becomes more ingrained, organizations are facing new operational risks that threaten efficiency, compliance, and agility. One of the biggest challenges is the sheer volume of interconnected systems and workflows that businesses now rely on. When it comes to process complexity, more than three quarters of organizations say that a lack of control has resulted in increased risk that core business processes are not working anymore.

    At the same time, rising regulatory demands are making compliance more difficult. A lack of control has also increased business risk relating to compliance and many organizations lack the visibility to ensure compliance across all automated processes.

    As automation scales, it becomes harder to gain insights into what’s working, what’s redundant, and where bottlenecks exist. This lack of visibility makes it difficult for leaders to drive continuous improvement and ensure automation is delivering real value.

    AI: The Operationalizing and Scaling Challenge

    Despite AI being at a relatively early stage in terms of widespread adoption, AI is already revolutionizing industries, enhancing decision-making, improving customer experiences, and driving efficiencies across business processes. Many organizations are eager to expand their AI capabilities, integrating machine learning models, predictive analytics, and AI agents to uncover new opportunities.

    A significant challenge facing organizations is being able to operationalize and scale AI; 85% of organizations report such challenges, highlighting the difficulty of moving from isolated AI implementations to fully embedded AI-driven end-to-end processes. This fragmented approach makes it difficult for businesses to realize AI’s full value, as disconnected AI initiatives fail to work cohesively within larger business processes.

    Another hurdle is governance and compliance. As AI becomes more embedded in decision-making, organizations need clear oversight into how models are trained, deployed, and maintained. Transparency is crucial, particularly in regulated industries where AI-driven decisions must be explainable and auditable.

    To overcome these challenges, organizations must implement “guardrails” that combine deterministic workflows with the non-deterministic nature of AI capabilities. By clearly defining operational parameters, businesses can ensure AI operates autonomously while adhering to organizational policies and regulatory standards. This approach allows businesses to leverage AI’s adaptability and predictive power within structured, reliable processes without sacrificing compliance or control.

    How AI Can Be Integrated

    AI systems need to be seamlessly integrated into existing business processes to ensure they deliver real value. Without orchestration, AI often functions in isolation, requiring manual effort to synchronize with other process endpoints. This disconnect leads to inefficiencies and makes it impossible to “control” AI sufficiently. 

    Embedding AI within a structured orchestration framework provides clear governance and simplifies management – effectively balancing predictable, deterministic workflows with the adaptive, non-deterministic capabilities of AI, which are increasingly executed by one or more AI agents. Structured orchestration defines clear interactions between human and AI-driven tasks and delivers real-time visibility into operations. This reduces complexity, eliminates silos, and unlocks AI’s full potential as a strategic asset. 

    Process orchestration also enables organizations to build processes quicker with the help of AI, as modern orchestration tools can help teams in the process modelling phase. Furthermore, process orchestration allows organizations to gain insights into end-to-end processes in real-time and detect bottlenecks or other problems within an automated process. AI can then help to find solutions to solve the process issues,  enabling businesses to optimize operations, improve decision-making, and scale AI usage effectively. 

    To fully leverage AI, organizations must move beyond ad hoc implementations and toward a strategic, orchestrated approach. This way, they can maximize efficiency, maintain compliance, and ensure that AI contributes meaningfully to broader digital transformation efforts.

    Why Orchestration Helps Ensure AI and Automation Initiatives Play the Right Tune

    To regain control, organizations must embrace end-to-end process orchestration as a core part of their business and IT strategy. Process orchestration and automation allows organizations to tame complexity, operationalize AI, and accelerate transformation. Organizations can design, manage, and improve the processes that underpin their business, no matter what the processes entail or where they run. Additionally, it serves as a critical link between IT and business teams, aligning automation initiatives with real operational needs and long-term business goals.

    Automation Is Inevitable, But Chaos Isn’t

    Automation without orchestration leads to fragility, not resilience. Those organizations that prioritize process orchestration will be those who turn automation and AI into a competitive advantage and avoid the looming threat of digital chaos or ‘Automation Armageddon’.

  • New Relic Adds Support for Model Context Protocol to Observability Platform

    New Relic Adds Support for Model Context Protocol to Observability Platform

    New Relic this week added support for the Model Context Protocol (MCP) to its observability platform to surface insights into artificial intelligence (AI) agents and applications.

    Originally developed by Anthropic, MCP is rapidly becoming a de facto application programming interface (API) for enabling interoperability between AI agents and other sources of data.

    New Relic has now incorporated MCP with its application performance monitoring to surface insights into AI agents and applications alongside its ability to monitor and observe legacy applications.

    Previously, New Relic had added an ability to observe large language models (LLMs), but via MCP it’s now able to extend the reach of that capability to AI agents and applications that access those LLMs. That capability makes it possible to visualize specific usage and patterns of the entire lifecycle of an MCP request, including invoked tools, call sequences and execution durations.

    Additionally, DevOps teams can identify which prompts are being invoked and what choices were made by an AI agent along with surfacing latency, errors and other MCP performance issues.

    New Relic AI Monitoring MCP support is now available in Python Agent version 10.13.0, with additional languages coming soon.

    In general, New Relic reports it has seen a steady 30% growth in usage of its AI monitoring tools quarter-over-quarter for the past year. The company has also seen a 92% increase in the number of unique AI models being used. However, the ChatGPT models provided by OpenAI accounted for 86% of all the LLM tokens being generated.

    Nic Benders, chief technical strategist for New Relic, said that level of activity suggests that OpenAI is well on its way to becoming a de facto standard, even as the number of AI models being made available continues to rapidly increase.

    It’s not immediately clear why one LLM might be preferred over another but OpenAI, in addition to making a steady stream of investments, has successfully generated a significant amount of brand recognition. That helps make OpenAI one of the first platforms that most organizations are going to look to when building an AI application, said Benders.

    However, there are use cases, such as coding, that lend themselves, for the moment at least, better to coding, he added.

    Less clear is the degree to which the various AI models that are available will gain enough traction to warrant the ongoing level of investment required to sustain them. IT teams should carefully consider what foundations they want to build and deploy AI applications on for the long term, noted Benders.

    Additionally, not every AI application requires the latest, and most expensive, LLM, said Benders. The cost of previous generations of AI models has declined considerably as more advanced models have become available. Many applications, however, may not require access to a more advanced model, especially when a previous generation will enable a developer to automate a task at a much lower cost.

    Ultimately, observability platforms will play a critical role in enabling organizations to track which AI models are being used for which use cases. The challenge now is understanding not only which ones are gaining traction among application developers, but just as importantly, the symbiotic relationship that exists between AI models and the IT infrastructure upon which they depend.

  • From Noise to Narrative: Rethinking Observability for AI-Augmented DevOps Pipelines 

    From Noise to Narrative: Rethinking Observability for AI-Augmented DevOps Pipelines 

    Because DevOps teams deal with so much data, they may feel like they are drowning, but rarely find the insights they need. There is more observability data now than ever, yet it often stays separate, disorderly, inaccessible or confusing. As AI enters more organizations’ processes, observability moves from just monitoring to gathering early insight through meaningful narratives. It is not only about having new tools but also changing how development is done and organized. Supporting today’s DevOps — where AI is involved — requires developers to switch from seeing observability as a solely technical aspect to thinking of it as a way to explain what happens in the system: One that links unrelated incidents, highlights how each one is related, and warns users ahead of any failure. 

    The Telemetry Tsunami 

    Legacy monitoring was created for stable, predictable systems, including static servers, stable networks and well-known failure points. Nowadays, architectures made of ephemeral containers, dynamic microservices and AI-driven automation result in high-volume and high-velocity telemetry data that older monitoring systems cannot handle. 

    AI models add more factors to consider in analyzing systems – model drift, low data quality, inference delays and unclear ways AI decides make things difficult to observe. Logs and alerts are insufficient to make sense of what is happening in such systems. Observing these complex, AI-driven systems calls for tracing and feedback that can reveal valuable insights with a lot of noise around them. The result? As a result, most teams experience so much data that it’s hard to find the reason behind any performance, regression or security problems. 

    Observability as Narrative 

    Moving forward, DevOps teams need to treat observability as a way to construct coherent stories. DevOps teams should focus on building stories from the signals they gather that help explain what happened and what to do next. This shift involves three fundamental changes: 

    Correlated Context Over Raw Data: Systems should first add metadata like deployment IDs, feature flags, user behavior and model versions to metrics, traces and logs to describe their life cycle independently (refer to figure 1). 

    Declarative Telemetry Pipelines: Bringing AI/ML into the system will allow systems to describe their activities using words humans can easily understand. A pipeline should ensure that the effects of an AI model update on latency can be noted and followed, not simply added later on. 

    Semantic Layering with AI Assistance: Instead of being used only in the system, AI/ML can simplify understanding what is happening. With the help of AI/ML, observability tools are becoming easier for humans to understand. 

     

    Figure 1. The three pillars of observability that are essential in an AI-augmented DevOps pipeline. 

    From Dashboards to Dialogues 

    Most current observability tools rely solely on the user to interpret data. However, more practitioners are starting to wonder: Why can’t the system simply offer explanations? It all boils down to how observability tools combine AI to help sum up what’s happening, pinpoint regressions and provide possible explanations. With the help of AI, systems can now describe issues, indicate regression points and identify probable problems in the data. An AI-augmented observability system could tell you: “Starting at 12:06, service X saw a 30% increase in latency because many cold starts from model Y, which had just been redeployed recently. Service level objectives (SLOS) did not meet expectations by 12:12. Consider raising the pool size of warm data or re-adjusting the model’s time frame for batch processing”. 

    This is no longer science fiction but something that is becoming true. Several open-source and commercial solutions integrate machine learning into observability stacks to help find root causes, group anomalies and make suitable suggestions for resolving issues. 

    Designing for Explainability 

    AI models used in DevOps also require monitoring for issues, as they can perform worse than expected for reasons that might not be obvious in tests. Unlike standard software, changes in AI models can be challenging to detect until they appear in production. Sometimes, a model that looks good during testing can have problems in the real world, caused by small or unusual changes in the input data. 

    Explainability is key. AI observability must track: 

    • Input/output distributions over time 
    • Feature importance changes 
    • Data pipeline lineage 
    • Confidence scores and decision paths 

    When correlated with infrastructure and application data, this information will tell teams if the incident was caused by a system problem, an issue with the pipeline code, or faulty model behavior. 

    Practitioner-Centric Observability 

    For observability to progress, it must be designed for all system users, not just for central teams. This means that not only platform teams but also the mid-level workers responsible for trying to understand user complaints, triaging incidents, or fine-tuning production models need observability tools. 

    Some key principles include: 

    • Narrative-Driven Interfaces: Less reliance on dashboards; more chances to look at timelines, see how things are linked and get simple explanations from AI. 
    • Integrated Feedback Loops: Ability for engineers to fix, add notes to and correct system alerts so the information shown in the future gets better. 
    • Cross-Domain Visibility: Bringing together data about how applications are doing, how the systems are working and how well your AI is doing all together into one place to help you see your systems better. 

    Observability must evolve, so it is smarter than simply collecting more data. It will require the entire culture of the industry to change, not just new technology. People in the industry should start seeing observability as telling a story, where each log, trace and metric adds to how the system can be easily explained. This evolution means that your systems must be able to define themselves well, rather than simply based on how much data you can collect. 

  • Datadog Adds Raft of Additional AI Agents and Tools to Portfolio

    Datadog Adds Raft of Additional AI Agents and Tools to Portfolio

    Datadog at its DASH 2025 conference today previewed a raft of artificial intelligence (AI) agents that automate tasks ranging from assessing infrastructure alerts that normally require the expertise of a site reliability engineer (SRE), to fixing code and triaging cybersecurity issues using the company’s security information event management (SIEM) platform.

    In addition, Datadog is also adding Proactive App Recommendations that analyze telemetry data to suggest the next best action and APM Investigator to identify and trouble shoot bottlenecks impacting application performance.

    At the same time, Datadog is adding data observability tools, along with extensions to its service for monitoring large language models (LLMs), to add support for AI agents and previews of tools to test and validate the impact of prompt changes, model swaps or application changes on the performance of LLM applications. The company has also added an AI Agents Console to make it simpler to discover and invoke its AI agents. Datadog LLM Observability, now generally available, monitors the integrity of AI models and performs toxicity checks that look for harmful behavior across prompts and responses, while Datadog Workload Protection monitors interactions between LLMs and their host platforms. A Datadog Cloud Security and Sensitive Data Scanner (SDS) also enables organizations to meet compliance requirements.

    Datadog is also making generally available Datadog Code Security, a service that leverages AI to detect, prioritize and remediate vulnerabilities in their custom code and open-source libraries based on runtime threat activity and business impact. It has also extended the capabilities of its log management suite to run in an on-premises IT environment—meeting data sovereignty requirements in regulated industries—and to help reduce costs with a lower-cost archive tier of storage.

    Finally, Datadog has added a managed internal developer portal (IDP) that is integrated with the company’s core application performance monitoring platform. It provides a live system of record for telemetry data to surface what software is running, who is responsible for it, and how it is performing. There are also templates powered by Datadog’s App Builder and Workflow Automation to automate tasks such as creating the scaffolding for a new service along with engineering reports and scorecards to track compliance, reliability, security, observability, cost and other metrics.

    In general, Datadog is making use of a range of proprietary and open source LLMs, including one optimized for time-series data that it has developed. Over time, Datadog plans to mix and match LLMs to address specific use cases as additional AI advances are made.

    Michael Whetten, vice president of product for Datadog, said, for example, the latest Bits AI SRE, Bits AI Dev Agent and Bits AI Security Analyst agents not only extend the range of tasks being automated, but also enables them to query data, analyze anomalies or scale infrastructure using shared memory in a way makes it possible for AI agents to reuse functions. Datadog has also developed a Model Context Protocol (MCP) server to make it simpler for AI agents to consume its data and interoperate with each other. The overall goal is to not, for example, replace SREs, but rather augment their expertise in a way that makes it easier to manage complex IT environments, he added.

    It’s still early days so far as adoption of AI technologies across DevOps workflows is concerned, but a recent Futurum Research survey finds 41% of respondents expect generative AI tools and platforms will be used to generate, review and test code. In fact, arguably the challenge now is not so much deciding whether to use AI as much as it is determining where AI will have the biggest impact on improving both software quality and the speed at which applications are deployed.