LogicMonitor today announced the general availability of LM Intelligence, an extension of its monitoring platform that leverages machine learning algorithms to identify potential issues that are indicative of a major impending outage.
Sarah Terry, manager of product management for LogicMonitor, said rather than acquiring a separate AIOps platform, it makes more sense to employ machine learning algorithms within the context of a tool that DevOps teams already are using to monitor their IT environment. Monitoring platforms collect the massive amount of data required to train those algorithms, but a separate AIOps platform has to find a way to collect that data, noted Terry.
The LM Intelligence module created by LogicMonitor provides a root cause analysis (RCA) capability that automatically discovers infrastructure topology in both cloud and on-premises IT environments. Once an issue is discovered, LM Intelligence will aggregate all the alerts being generated into a single notification that pertains to the root cause of any potential issue. That capability will substantially reduce the amount of alert fatigue that today results in IT teams often disregarding what could be a critical alert that would have averted a system failure, said Terry.
DevOps teams can also employ LM Intelligence to define expected performance ranges for IT resources based on historical trends. Any anomaly outside those ranges will generate a notification.

As IT environments become more complex, thanks in part to the rise of multi-cloud computing and microservices-based applications based on containers, it won’t be feasible for the average IT team to identify all the relevant events that might be impacting that IT environment without help. There are simply too many parameters that need to be tracked. Tools such as LM Intelligence don’t replace the need for IT operations expertise as much as they augment the capabilities and expertise of the teams trying to manage complex IT environments, where there are large numbers of dependencies between systems. In effect, Terry said, tools such as LM Intelligence will enable DevOps teams to identify the signal in all the noise being generated within an IT environment.
As IT management tools continue to evolve, DevOps teams should expect to see reliance on machine learning algorithms to become more pervasive. Rather than being a standalone platform, AIOps is quickly morphing into a feature that will become a capability embedded across a wide range of tools.
Of course, each DevOps team will need to decide to what degree they want to trust any form of AI. However, the longer algorithms collect and analyze data, the more accurate they tend to become. That doesn’t mean DevOps teams should automate processes based on the recommendations of an AI engine; there are likely to be parameters that an AI engine may not have accounted for that could have an adverse impact. However, having the equivalent of a digital assistant that provides timely advice may soon prove indispensable.






DevOps teams employing myNAV are guided through a three-step process that starts with scanning and assessing the existing infrastructure, application and data landscape to recommend the most appropriate cloud architecture. An AI engine developed by Accenture then accesses a knowledge base curated by Accenture to come up with a recommended enterprise architecture. Finally, simulation and testing tools are applied to make sure the IT environment will scale as required.



Hawes said ServiceNow recognizes that IT organizations are building and deploying applications at rates that are faster than existing ITIL-based approaches can track. However, ITIL-based frameworks provide the highly structured set of processes around which the bulk of IT environments are managed. ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said. He added in many cases, those preset rules and policies will eliminate manual processes that often conspire to slow the rate at which applications can be deployed and updated within any IT environment, said Hawes.
Testim will continue to provide access to its platform via a graphical user interface, but with the edition of the SDK, Rubin said his company expects to see an increase in the number of DevOps teams that will incorporate Testim within the context of continuous development/continuous deployment (CI/CD). Once that occurs, the number of tests those teams will be willing to run against software before it’s deployed in a production environment should also increase, especially as more developers leverage APIs to create their own tests, Rubin said. That doesn’t eliminate the need for another set of eyes to test an application, but it should reduce the number of common errors made before any piece of code is tested by someone else on the DevOps team.
Prior to the acquisition, WhiteSource was reselling the Renovate platform, which has more than 150 contributors. Now that WhiteSource owns the Renovate platform, including a hosted GitHub application and self-hosted GitHub and GitLab applications, the company has decided to make it available for free under the WhiteSource Renovate brand name.